Customer Ratings & Reviews
- Model:
- 77-63624
- SKU:
- 6373842
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection and snug fit offered by the Commuter Series Case. Many appreciate its ease of use and the positive grip it provides, while some find the price point to be a drawback and note that it may interfere with wireless charging capabilities. The case's design and lightweight nature also receive positive feedback.
This summary was generated by AI based on customer reviews.
Decent product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good phone case. Gets the job done. Great durability
I would recommend this to a friendSo far my phone is intact
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd commuter I've owned on as many phones, so far so good.
I would recommend this to a friendNice case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case nice price good drop protection. Very durable case
I would recommend this to a friendGreat but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a dead pixel, returning it. Phone itself good. But not happy about dead pixel out of the box
I would recommend this to a friendNot worth thre price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke while it was in the case!!!! These galaxy phones arewe pretty tough
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Heather.
We're sorry to hear about the damage to your phone while it was in your Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device, we're more than happy to get you taken care of with a replacement case. Reach out to our friendly CS Otters here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Poor OtterBox designs poorly protects poor Note de
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There needs to be a better lip around the screen to prevent fall damage. Even if the lip covers the rounded edges of the Galaxy Note screen. It would've saved 2 of our Notes from needless damage. Poor Note design and poor OtterBox design to mediate damage. Never had issues with iphone otterboxes because both designs worked together.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn that you've had two devices suffer such damage while under Otter's watch. We'll be sure to share your design feedback with our quality folks for their reference, but in the meantime, we'd be more than happy to help get you set up with a new case for a fresh start (unfortunately, we aren't able to extend our warranty to your device).
Just give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Too big to fit comfotabley in hand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too thick. I liked t I e high bumper for screen protection but too thick to hold in my hand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Monet!
We're sorry to hear that you're not loving your Commuter Series case! We'll be sure to get your feedback passed up the ladder to our design team. While that Commuter Series case is one of our slimmer designs, you may still find some of our others suit your needs a bit more. Check out our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-note10-and-note10-5g-clear/6361031.p?skuId=6361031
For more information, feel free to give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Not full protected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Full protected , glass exposed on edges. It’s not what I expected
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Kent,
We're so sorry this Commuter Series case is missing your vote of confidence!
This case was designed to accommodate your curved screen. While we understand how that could feel more vulnerable, we assure you this case still went through the same testing to earn its Certified Drop + Protection rating and we're confident it will prove itself time and time again. If you're still unsure, give us a call at 1-855-688-7269 and we'd love to chat!
Best,
OtterBox Customer Service Team
Otterbox Case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case, i just wish they would still make the complete front cover case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Ryan!
We're sorry to hear about your disappointment with your Commuter Series purchase! We don't currently have any cases for your device that have a built-in screen protector, but we'll be sure to get your feedback passed up the ladder to our design team. Rest assured, that case design has been through hundreds of hours of testing to ensure your phone is covered with the protection OtterBox is known for. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as strong and durable as I was hoping for the price I paid
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jose,
We're so sorry you're feeling as though the price of this Commuter Series case isn't quite in line with the value it adds to your overall phone experience!
It may not look like much, but we put forth every effort to ensure this case will offer some of the best protection available to safeguard your investment, and we're confident it will prove itself time and time again. Please note if this case gets damaged in any way, you can take advantage of our limited lifetime warranty. If/when you need a replacement, give us a call at 1-855-688-7269 and we'd be happy to set that up.
Best,
OtterBox Customer Service Team
Eh. Cheap.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too easy to break and obnoxious to have to warranty.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Morty,
We're so sorry this Commuter Series case broke on you so soon. If you're willing to give this another shot, we'd be happy to set up a warranty for you hassle-free. Please feel free to give us a call at (855) 688-7269 and we'll take it from there!
Best,
obcst
It needs screen protection.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case itself ok overall, but I really wish it covered the screen too.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We appreciate your feedback about your Commuter Series case, and we'll be sure to get this passed up the ladder to our design team. The Commuter Series has not historically had a built-in screen protector, but the good news is,that case is totally compatible with Alpha Flex. Give us a ring at 1-855-688-7269, and we can tell you more about that protection option.
Best,
OtterBox Customer Service Team
Poor design
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a really good protective case. I dropped my phone about 2 feet and the back of my phone is shattered completely.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your device while it was in a Commuter Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
NOPE
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone still broke while in case, never getting otterbox again
No, I would not recommend this to a friendOtter
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke within a month just have not purchased another one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Commuter Series case! We'll be sure to get your feedback passed up the ladder to our design team. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pit on my phone accidentally dropped it and my phone still broke and now the top part of my screen will not work
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Sean.
We're sorry to hear about the damage to your device while it was in a Commuter Series case. While our cases are tough, there are some variables that we're still unable to predict. Though we can't extend our warranty to the device itself, we'd be more than happy to get you taken care of with a replacement case. Please reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Not a good case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't give much protect for your phone, back of my new note 19plus was shattered even with the otterbox on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in your Commuter Series case. While our cases are tough, there are still some variables that can't be predicted. Though we can't replace the device, we'd be more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that warranty claim started for you.
Best,
OtterBox Customer Service Team
bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case isn't really the best, but it will help your phone from getting broken from drops
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Commuter Series case, but we're glad your phone is safe! We'd love more detailed feedback about what fell short with your OtterBox, so we can let our design team know. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
A bit too big
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made my phone to wide and was uncomfortable to use on a daily basis
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi!
We're sorry to hear that you're not loving your Commuter Series case! We appreciate your feedback about the size of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
The price was a little rough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is just horrible. I didnt really like it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Gene!
We're sorry to hear that you aren't liking your Commuter Series case! We'd love to hear more detailed feedback about your OtterBox experience, so we can get your feedback passed along to our design team. Please don't hesitate to reach out to our Customer Service team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team