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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 736 reviews

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96%
would recommend
to a friend

Customers are saying

Customers admire the Commuter Series Case's excellent protection and great fit for Samsung Galaxy S4 phones. Many appreciate its ease of use, attractive design, and available colors. While some found the case added a bit of bulk, others noted challenges with the screen protector application.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 736 reviews
  • Rated 4 out of 5 stars

    durable case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, it protects the phone as it should. Very durable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty goo product but, just wish I could clip it on my belt.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fully protects your phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    color faded and otter box sent a new one no questions asked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good protection for my cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have peace of mind that my cell phone is well protected.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid $40 for a slippery case and the rubber is coming off

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the color and durability of this case. It's great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product....it protects the phone well ....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    so far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    currently installed the product. no problems so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good protection for neglectful teens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing is not enough colors to choose from

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great cover for my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great cover for my phone - it looks trendy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just a phone cover. Nothing special about it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    protects the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my sons phone and it has saved it a few times..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    You Get What You Pay For

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 days after buying a new s4 and this case I noticed a cracked screen. My phone had been taken great care of and never dropped. I was just absolutely speechless. I thought I had taken necessary precautions to protect my purchase. I thought wrong. I first called Samsung & the first thing they asked me after explaining my problem was "Did you happen to install the otterbox commuter case?" I couldn't believe it. They told me they have had many customers call with the same problem that have this case. The rep from Samsung was surprisingly honest and helpful. She informed me otterbox should just recall this product because it is too small for the phone and causes it to cracked screens. You can only imagine how I felt after purchasing this case to protect my phone. When installing this case you almost have to stretch it out to fit your phone. It is definitely too small for the phone putting pressure on it. I then called otterbox in which they denied the claim and we're of absolutely no help at all. Even if this case didn't cracked my screen I would still say it's made of hard, slippery plastic in which is hard to grip. It's almost a task trying to hold the phone without dropping it. The volume rockers and power button also feel cheap and sticky after installing this case. I couldn't afford a new phone and do not want a refurbished phone so for now I am living with it. But I have exchanged the otterbox for a life proof case and could not be happier. Yes it's a little more $$ but trust me. It's worth it. High quality product all the way around. It even water proofs your device! I wish I had bought life proof instead of otterbox to start with. I know if I did, I wouldn't have a cracked screen right now.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Plastic at top hurt my ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hard, pointed plastic at the top made it hard to hold tight to my face to talk. My ear would be red when I would get off the phone. I found myself holding the phone a little away from my ear to talk. Ridiculous. I took it back.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    pricey but does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doesn't appear to be any more durable than cheaper cases given the price. I liked the pink and purple case and thought this brand of cases provided greater protection. It ok though and does what most other cases do.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    protects from dropping but silicone is loose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for the most part but the silicone part sometimes comes off around the front rim of the phone leaving the sliver rim exposed. And silicone portion peels (like little pieces of silicone come off)

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Seems to protect the phone from everyday usage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case seems to protect the phone which is why I bought it. I was disappointed in the lack of choice when it came to color. This and camo were my only choices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Otter Box is good brand but go with the Defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have gone with the Defender model from the beginning as this one is clumsy with it's curved back and hard shell...slides off a table easily.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average case. Few colors combos.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't tuck it under my chin and talk with no hands as the plastic on the top edge seemed sharp. It hurt my ears all the time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The fit of this case is not a good as others.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case looks nice and it probably provides protection, but it just does dot fit the case very uniformly.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Crushertruck24,

      We’re sorry that this Commuter is not fitting as well as it should. This is very unusual as our cases are designed to fit their device seamlessly. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up for you in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox