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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 736 reviews

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96%
would recommend
to a friend

Customers are saying

Customers admire the Commuter Series Case's excellent protection and great fit for Samsung Galaxy S4 phones. Many appreciate its ease of use, attractive design, and available colors. While some found the case added a bit of bulk, others noted challenges with the screen protector application.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 736 reviews
  • Rated 3 out of 5 stars

    Its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always loved otterbox cases. This one though, scuffs up and shows scratches so easy it's disappointing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    screen protector not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is good but screen protector tor is not. Get the defender.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    protects my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case for the most part. Starting to show wear after 1 month.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pretty disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say this case was, for all intents and purposes, a waste of money. I had a lot of people tell me that Otterbox makes very high quality phone cases. I spent a lot of money and did not get much satisfaction as a result. The case looks and feels cheap and does not even fit the phone properly. It will have to be replaced with something else now and this one will likely end up in a drawer, collecting dust. My advice to anyone considering this case... Save your money. There are a lot better cases on the market at a fraction of the cost of this so-called Otterbox phone case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi GorillaBiscuits84,

      We’re sorry that this Commuter seems to be missing the mark. That is strange that it is not fitting your Galaxy S4 as our cases are designed to work seamlessly with their device. We truly want to help out and get this unusual situation resolved. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get more details so that we can get to the bottom of this dilemma.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 2 out of 5 stars

    front edges easily scuff and peel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back of the case is great, however the front peels around the edges like crazy. .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No it broke within a month. Not worth what they charged.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Otterbox... Not so much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems cheap, thought I would get more for the money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung Galaxy S4 has all the Bells and Whistles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Camera quit working in 21 days. With out the Best Buy extended "warranty", Best Buy would not do anything! Best Buy has a 15 day return policy. Had to go through AT&T to get a replacement..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not protect the phone- broke falling on carpet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not protect the phone- broke falling on carpet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case did not prevent my phone from damage after a drop

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Daughter LOVES it only buys this model

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter swears by these. we buy one every time she upgrades a phone. she loves the style I love no broken screens or phone damage... only thing it doesn't help is prolong full immersion. Win win win and worth the money for this over the protection plans though major providers. we don't carry them anymore as haven't need with this.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a nice, beefy feel to it. It's survived my father and the construction business for five months now, and shows little sign of wear and tear. the charger port has a cover, which is nice for dusty environments. It's soft with plenty of material to soak up those heavy hits with ease, as has happened to ours many times over from various distances on hard rock and concrete, not a single complaint from the phone about it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a big fan of the Defender series cases. They're too big and bulky. But this commuter series is perfect. Sleek while still protective. It comes with a plastic screen protector that is good too, but will fit with a glass one, too, for the best protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect case for Samsung s4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2 of these for my parents new Galaxy s4 phones. Excellent case alternative to the Defender. The various color options was a plus as well. You won't be disappointed in this case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great product, as always.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been purchasing Otterbox commuter series cases for my last three phones (4 years), and I have always really liked them. I like knowing that my phone is protected in multiple ways, and I usually get great "sell back" prices because of how new the case keeps the phone. With this newest type, I felt that the rubber portion was not as sticky-feeling as before, and the bulk I tend to expect was not there. That, of course, may be a positive thing for others, but I thought I'd mention it. I have no doubt that this case will be great, and I'm sure I will like it in the end. However, the change in texture has taken some getting used to. Also, this product is still listed as "coming soon" online (7.1.13), but it is actually in stores. If you need to call your specific store, ask them to check their OWN stock to see if it's in, as my store was confused for a few weeks, when they actually did have it in stock. They were, apparently, checking online rather than their own inventory. Good luck!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Good protection for your phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on sale at Best Buy and it is worth every penny. It does not cover the screen like the Defender but the lip is raised so the screen does not have any contact with the surface if it is placed screen down. I have dropped my phone on a tile floor accidentally and there was no damage whatsoever to my phone. Not as bulky as the Defender and easily fits in my pocket too. Get it!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    They got it right this time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox got this one right. Great fit, lots of protection, feels good in hands. It is slightly bulkier than other "sleek" cases, but that's ok because my $$$ cellular phone is safer in it. I'm very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a had this case now for about 4 months now and have dropped my phone several times and it is still in out of the box condition! Would recommend this case to anyone especially for how much they are selling for now!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    exelent case will protect phone but a little slick

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this case, it looks good and you cant really ask for better protection. My service provider wants $10 a month for insurance, them a $200 deductible for a S4 replacement if a year go's by that's $320 the hell with that, i would rather pay $40 to $50 on a good case. What I don't like about the case is it is to slick not much grip for me. I find the headphone and charger plug covers annoying, now if you are a construction worker or do work where you could get dirt or sawdust in the ports then by all means this is the case for you, the annoyance of having to hold the cover open to plug in the charger would be worth it but for me its an annoyance, also the case comes to close to the camera flash and effects it. I returned this case and replaced it with the Australian made Cygneet WorkMate Evolution in Bright Blue I love this case and it looks AWESOME and will not slip out of your hand.

    I would recommend this to a friend