Customer Ratings & Reviews
- Model:
- 51934BBR
- SKU:
- 6323240
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Commuter Series Case's protection and fit, frequently citing its excellent protection and snug fit on the Samsung Galaxy S10+. Many also appreciate the case's ease of use, comfortable grip, and lightweight design. While some users noted bulkiness and incompatibility with wireless charging, the positive feedback on protection and usability outweighs these concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
Has a Defect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great case except it has a defect in the bottom. It does not completely seal and is getting worse all the time. I spent a lot of money on it so I am pretty upset that I got a dud!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi WyRayne,
We so apologize that this Commuter series hasn't been able to 'seal the deal' quite yet! We totally understand why you would feel disappointed, and our awesome Otters would love to rectify the situation by hooking you up with a brand-new replacement. Please don't hesitate to give them a call at 1-855-688-7269, and they'll get a warranty claim started right away!
Cheers,
OtterBox Customer Service Team
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't like that I had to stand outside in 98 degree weather to buy it for 20 minutes. I also wanted to go in the store to look at it. And not stand there and wait for it.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Nana1999,
We're so sorry about this. For future reference, you can order this case online through BestBuy or our online OtterBox website. We really hope this experience doesn't turn you away for good because we assure you that the wait will be worth it. If you have any further questions or concerns or if you're having trouble with your case, please feel free to click on over to our official OtterBox website!
Best,
OtterBox Customer Service Team
Mixed feelings
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is ok. Not crazy about the warranty. If youbdrop it and the phone breaks, theybcover their case but not the phone.
I would recommend this to a friendHard to charge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think for the price I expected more. It's difficult to plug in charger, forget about doing it just by feel.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with the port protectors on your Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our Engineer Otters in the case design lab! In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
good protection, doesn't hold up though.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Protects the phone just fine, but it's showing it's age and is peeling apart a bit
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Commuter Series case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Case quality
Ok not great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish they made more cases, but it is the best case in its price range.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Phil,
We apologize that you're feeling slightly disappointed in the stylistic variety of our cases for the Galaxy S10+! We'll gladly pass your feedback along to our product design team for future consideration. In the meantime, we're positive that this case should successfully safeguard your investment for a long time to come! If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!
Sincerely,
OtterBox Customer Service Team
Is ok for now, I prefer one with screen protector
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am afraid I could break my screen. Not a cheap toy when you do a one cash payment.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Zulma!
We're sorry that you're not feeling confident with your new Commuter Series case. If you're looking to add an extra level of screen protection with your OtterBox, we'd suggest checking out Alpha Flex. If you have any questions about our screen protectors or issues with your case, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Basic
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it won't protect your phone from breaking but it's ok
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Commuter Series case is miss your vote of confidence. It may not look like much, but we put forth every effort to ensure this case will provide some of the best protection available to safeguard your investment, and we trust it will prove itself time and time again. If you're looking for something a little more rugged, please feel free to check out our Defender Series case on our OtterBox website.
Best,
OtterBox Customer Service Team
Case was ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case was a bit clunky. I didnt enjoy having 2 pieces.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Skorpak,
We're bummed to hear that you're not loving the Commuter's construction so far! It sounds like you might be in the market for something that offers sleek security, and our friendly Otters would recommend taking a peek at the Symmetry series. The Symmetry is our slimmest design, but still provides premium protection. Feel free to check it out via the link below, and reach out to us at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s10-tonic-violet/6323241.p?skuId=6323241
Best,
OtterBox Customer Service Team
Too Expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A ripoff case. Comes in 2 pieces and is bulky. Maybe good for some one who works construction. Too expensive
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear you're not satisfied with the Commuter Series Case. We'll be sure to get your feedback passed up the ladder. In the meantime, we'd like to learn more about your situation so we can figure out the best way to help. Simply give us a call at 1-855-688-7269 and we'd be happy to help in any way possible!
Best,
OtterBox Customer Service Team
Weak Signal Strength
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Regret getting the S10 Plus. Very weak signal. Would not buy again.
No, I would not recommend this to a friendit's ok but I don't like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok but I don't like it, too hard and difficult to take off
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi topsy,
We're sorry to see that this Commuter series seems a little stubborn sometimes! For any removal or installation assistance, please note that our friendly Otters are always available to help out. Just give them a call at 1-855-688-7269, and they'll be happy to walk you through the easiest ways to control your case!
Best,
OtterBox Customer Service Team
Great Case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought this case from Best Buy but then I received an email from Otterbox with a $10 off coupon. I took the coupon to Best Buy for them to price match. Best Buy said they cannot price match the manufacturer. I returned the case and bought it from Otterbox.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Nick,
We're so sorry to hear this! We completely understand how this could be frustrating. That being said, we're thrilled that you were able to order an OtterBox. We're confident that case will keep things safe for you! If you have any questions or concerns, give us a call at 1-855-688-7269, and we'd love to help!
Cheers,
OtterBox Customer Service Team
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful case, hard plastic and just over all an annoying case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Jamie,
'Annoying' isn't exactly what we were going for with the Commuter series, and we're so sorry to see that you've been feeling this way! Going forward, we do carry a few different case options, some of which might better fit your style. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to walk you through a few different options. We'll do what we can to get you back on track to the phone protection of your dreams!
Kindly,
OtterBox Customer Service Team
Case
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case cracked was not worth what I paid for it sorry should of got one on Amazon or swap .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Commuter Series case! Did you know we have a great warranty? We'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not recieved yet. Eant my money back. My phone is not protected.
No, I would not recommend this to a friendNot mine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not buy this, so there is no way for me to write an honest review.
No, I would not recommend this to a friendPhone Hard To Use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Talk to text awful, creates texts and sends them, down loads with out request, key pad to samll
No, I would not recommend this to a friendCase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case 5 weeks ago. It should not have broke this soon.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry to hear this Commuter Series case didn't go the distance this time around. The good news is we have a great warranty that's calling your name. Please feel free to set one up on our OtterBox website or give us a call at (855) 688-7269 and we'd be happy to help.
Best,
obcst
crap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case did not protect my phone. it has no face portion.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear that your phone was damaged while it was in a Commuter Series case. Our cases are tough, but there are some variables that are still unpredictable. Though we can't replace the device, we'd be more than happy to get you a replacement case. Reach out to our amazing Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team