Customer Ratings & Reviews
- Model:
- 51925BBR
- SKU:
- 6323246
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the Commuter Series Case's protection, fit, and ease of use, with many praising its lightweight design and excellent grip. However, some customers expressed concerns about the case's bulk, the lack of a screen protector, and occasional issues with the charging port cover. The price point also received mixed reviews, with some considering it a bit high. Overall, the case is well-regarded for its protective qualities and comfortable feel.
This summary was generated by AI based on customer reviews.
Good idea item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Idea item. That is all I am going to say about this Iterm
I would recommend this to a friendWorks for protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to plug in charger cord. I would buy it again
I would recommend this to a friendsolid case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not crazy about black, but part of a series of tough cases.
I would recommend this to a friendGood case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case does the job, not fancy by any means but is well built.
I would recommend this to a friendDidn't have a choice due to service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed my phone fixed and feel forced to spend more money than wanted. My wife sat on phone for 3 days [over 5+ hours] trying to get my phone fixed and when we got to store, were told that we had to upgrade even though warranty was extended for it to be fixed.
No, I would not recommend this to a friendJust the right amount of protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy yet not overly cumbersome to handle or carry in pocket
I would recommend this to a friendgood case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good case. adds some bulk to the phone but not too bad.
I would recommend this to a friend- Pros mentioned:Fit, Protection
exceptional quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox is a brand synonymous with exceptional quality and protection for your mobile devices. Their rugged and durable phone cases provide peace of mind, safeguarding your device against drops, shocks, and everyday wear and tear. With their sleek designs, precise fit, and reliable defense, Otterbox cases are a must-have accessory for anyone looking to keep their smartphone safe without compromising style.
I would recommend this to a friend Nice, sleek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lacks screen cover but overall would recommend.............
I would recommend this to a friendGood quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very thick case, nice hope it does withstand a drop
I would recommend this to a friendNice but not too big.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case my guy likes it and still fits in his pocket
I would recommend this to a friendWorks Well....
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is as advertised and does its job well!!!
I would recommend this to a friendIts very sturdy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it so far didn't drop it yet...............
I would recommend this to a friendDidn't like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this version at all. On my S9 I used the Defender and loved it! When I did the trade in for the S10 and removed the case, my S9 phone was flawless. I decided to save a few bucks and get this case. I set my phone down on a slant (no rubber gripping anywhere on the case) and my phone hit the floor with that hard plastic sound, returned it the next day for the Defender Pro. It's worth it to pay the extra money, I promise!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey moviegirl316,
While it's a bummer to hear that you weren't in love with the Commuter series, we're so happy that you opted to stay in the Otter family with the Defender Series Pro! We totally understand that going from the Defender to the Commuter style can take a slight adjustment period, and we apologize that it seemed a little too unnerving.
We're confident that the Defender Series Pro should successfully safeguard your Galaxy S10 for the long haul, but if you do run into any questions, please feel free to call our playful Otters at 1-855-688-7269. They're always excited to dive in and help out!
Cheers,
OtterBox Customer Service Team
Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t use the reverse charger unless I take it out of the case. Charging with a cable is a little more difficult because it is a little more difficult to find the fit through the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry for any frustration with your Commuter Series case. When it comes to the PowerShare feature on your device, we do recommend removing the cases on both devices for the best results.
We'll be sure to pass your feedback about the charger port opening up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Priced a little too much
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get what u pay for, I should of bought the more expensive one will not work in my holder though it's the same size as my last phone, case feels hard then soft
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry for any disappointment with your Commuter Series case. We don't currently have a holster accessory available for that case series, so any belt clips you currently have will not work. We'll be sure to get your feedback passed up the ladder. If a belt clip is important for you, we'd suggest checking out our Defender Series case right here at Best Buy!
Galaxy S10 Defender Series: https://www.bestbuy.com/site/otterbox-defender-series-pro-holster-case-for-samsung-galaxy-s10-black/6323253.p?skuId=6323253
Best,
OtterBox Customer Service Team
otter box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not cover the whole phone. i would not recommend.
No, I would not recommend this to a friend- Pros mentioned:Protection
Sent me a totally different case than the picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got one of these before for my s10 and it was perfect, literally a 10/10 but you guys sent me the wrong case the second time I re-ordered this so that's what I'm rating this a one star this time.
I would recommend this to a friend Too bulky at the back.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to put on. Too bulky and hard to take out of pocket.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Commuter Series case isn't meeting your expectations! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you're looking for a case that's a bit sleeker and more pocket-friendly, we'd suggest checking out our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s10-ivy-meadow-green/6349487.p?skuId=6349487
Best,
OtterBox Customer Service Team
Janet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish they had more colors available. Only had black.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Janet!
We're sorry to hear that you weren't thrilled with the color options available for your case! Keep in mind, we will usually have a slightly wider selection of colors directly on our website. We'll be sure to get your feedback passed up the ladder though! If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team