Customer Ratings & Reviews
- Model:
- 51925BBR
- SKU:
- 6323246
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the Commuter Series Case's protection, fit, and ease of use, with many praising its lightweight design and excellent grip. However, some customers expressed concerns about the case's bulk, the lack of a screen protector, and occasional issues with the charging port cover. The price point also received mixed reviews, with some considering it a bit high. Overall, the case is well-regarded for its protective qualities and comfortable feel.
This summary was generated by AI based on customer reviews.
Not a good investment.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's much too slippery. It has no rubber gripping whatsoever. Unless your surface is perfectly flat, expect this case to slip n fall everywhere. Total disappointment. My other Otterbox cases have been great.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that Commuter Series. That case is designed to be a bit more pocket-friendly, so it may slip and slide a bit easier than something like our Defender Series Pro case. If you're more interested in a case with a bit more grip, then check out that Defender Series here: https://www.bestbuy.com/site/otterbox-defender-series-pro-holster-case-for-samsung-galaxy-s10-black/6323253.p?skuId=6323253
Feel free to call us at 1-855-688-7269 if you have any questions about that protection option.
Best,
OtterBox Customer Service Team
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item does what it says but I haven't dropped my phone yet
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Phonebox,
It definitely sounds like you've had a stroke of luck when it comes to not dropping your phone! We hope that your fortune never runs out, but just in case (pun intended), the Commuter should be there to keep things safe and secure. If you have any future questions or comments, please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to assist you!
Warmly,
OtterBox Customer Service Team
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like that the charge port cover pushes on the cable.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Joes,
We apologize that the rubber port cover on this Commuter series seems to be a little stubborn so far! Not to worry - we're confident that after some time and use, it should start to relax and feel less pushy. If you have any additional questions or comments, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll be excited to help out!
Cheers,
OtterBox Customer Service Team
It's okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality but no cover. Not much else to say...
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey MrLew,
Sorry to hear that the Commuter's coverage doesn't seem to be what you were looking for! We're always looking for ways to enhance the Otter experience, and our friendly representatives would love to grab a few more details so we can improve going forward. Please feel welcome to give them a quick call at 1-855-688-7269, and they'll be happy to chat!
Kindly,
OtterBox Customer Service Team
Returning Item need something more durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returning item need something more durable my husband doesn't like this item says it needs to be more stronger like the defender.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Debbie!
We're sorry to hear about your disappointment with your Commuter Series case. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We're bummed to hear that you returned the case, but we hope that you stick with OtterBox in the future. If you have any questions about the other cases we offer, give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Minimal Protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already cracked my phone with this arcade on it. It offer any protection from the sides. Also at this price point the case feels very cheap.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Cece.
We're sorry to hear about the damage to your phone while it was in your Commuter Series case. While our cases are designed to greatly reduce the risk of damage to your device, there are still some unpredictable variables in every fall. Though we can't extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please reach out to our amazing Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Correct product not available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case was not the correct size. Product was returned to the store. I was not able to find a case for my phone at your store. I had to order one online.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Julie,
We're so sorry some wires got crossed during the purchase of this Commuter Series case! This is strange because this case was designed to fit the Galaxy S10 seamlessly. We're wondering if you have a different model phone.
Nonetheless, we hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us through our OtterBox website, and we'd love to chat.
Sincerely,
obcst
- Pros mentioned:Protection
Very durable phone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent protection. I've dropped my phone many times over the years I've had it in this case and it's survived every fall. I'm on this screen because after over three years of opening and closing the usb cover the rubber finally wore through and I want to buy another one.
I would recommend this to a friend plastic broke after a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of use the plastic part broke around the camera. I would guess this is one of the only places of failure as there is no getting around the large camera on the back.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Riley!
We're sorry to hear about the damage to your Commuter Series case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team