Customer Ratings & Reviews
- Model:
- 46773BBR
- SKU:
- 4914503
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the Commuter Series Case's excellent protection and good fit for the Samsung Galaxy S7, frequently praising its ease of use and lightweight design. While some users found the screen protector challenging, many appreciated the case's overall quality and grip. A few mentioned minor inconveniences with the charging port covers.
This summary was generated by AI based on customer reviews.
Broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought otterboxes were supposed to be ultra strong but I dropped my phone and the bottom covers broke off and the corner of the case chipped. Returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Carme,
We apologize that this Commuter series broke on you, and that you felt your best option would be to return the product. Our cases are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that might otherwise compromise your device. Had you contacted us, we would have been more than happy to set you up with a warranty replacement. However, we also certainly respect your decision, and we hope that this experience does not turn you away from OtterBox for good. If you have any future questions or concerns, please feel free to call our friendly representatives at 1-855-688-7269, and they'll always be happy to help!
Best,
OtterBox Customer Service Team
Too slippery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to use sand paper on the edges to rough up the side grip surfaces. The phone slipped out of my hands several times within the first few days of purchase.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi kmx166,
We are sorry that the Commuter case is a bit too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.
If you ever have any OtterBox questions please feel free to give our friendly Otter a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Falling apart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the plastic and rubber of the case is already cracked and broken after only about a month from normal wear and tear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi sparrish,
We’re sorry that this Commuter case is beat up after only a month of use. We understand why this is not ideal and we certainly want to help.
Thankfully we can easily replace your damaged case through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement set up in practically no time at all!
Best,
OtterBox Customer Service Team
Wears easily and a little to rubbery.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two piece case is not user friendly and once removed a few times it never goes back quite right.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi akawood,
We’re sorry that this Commuter is being a bit difficult and not fitting together as well as it should. This is not typical and we definitely want to get this resolved for you. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get you set up with a warranty replacement case.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Great case protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case..it's thin and cute and protects the phone
I would recommend this to a friend Wrong shade of blue case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a blue case for my Galaxy S7 but the shade was not right.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear LadonnaMurphy,
Sorry to hear that this Commuter series has the blues! While we do our best to display the most accurate depictions of our cases online, unfortunately, sometimes certain things can be misrepresented due to different monitors, screens, etc. If you have any additional queries, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive in with some answers!
Regards,
OtterBox Customer Service Team
Not what he wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband did not feel it was safe enough. ended up buying the defender instead.
No, I would not recommend this to a friendBroke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already cracked (within 2 months) still functional, annoying none the less
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi norksork,
We are sorry that this Commuter case cracked within the first two months. We get why this would be annoying and we definitely want to rectify this unfortunate situation.
Thankfully we can easily replace your compromised case through our warranty. When you have a moment, please give our friendly Otters a quick call at 1-855-688-7269 and we will be more than happy to get a warranty replacement arranged!
Sincerely,
OtterBox Customer Service Team
Easily Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Put in on, then took it off and one of the thinner pieces (on the bottom between two ports) broke. Returned with no problems, then bought a different brand on-line that is sturdier and cheaper.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Bubba,
We’re sorry that the Commuter did not work out for you. What you experienced is not typical and we would have been happy to have helped out with a warranty replacement. We understand that you have decided to go in a different direction for phone protection and we are bummed to see you go. We do hope that you will give us another chance in the future. If you ever have any OtterBox questions please feel free to give us a call at 1-855-419-7417.
Sincerely,
OtterBox Customer Service Team
Lost it's shape a bit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The edges have become a bit loose after only a month.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Beth1104,
Oh no, sorry to hear that your Commuter case has lost its shape during the mission to protect your phone! We like our products to stay tight and alert for as long as possible, and our friendly Otters will be happy to get you a warranty replacement. Please feel free to ring them up at 1-855-688-7269, and they'll set this up for you right away!
Best,
OtterBox Customer Service Team
Great protection. Horrible screen protector.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had many Otterbox Defender cases in the past and have always been satisfied. The case for the s7 is not one of them. The built in screen protector does not sit flush against the screen, which affects the screen sensitivity. Tapping and dragging are nearly impossible.
No, I would not recommend this to a friendNot impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have always swore by OtterBox cases but here lately I am not a big fan. The otter box seems to not allow the phone to cool properly and cause heat issue I believe. Have switched to a tech 21 case and phone seems a lot cooler.
No, I would not recommend this to a friend- Pros mentioned:Protection
Great Fit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case offers the protection you're looking for. It feels solid (some might say too heavy, but not me) in your hand and offers better control for one hand operation then the naked phone. Wireless charging is still accessible as is Samsung Pay. I didn't give it 5 stars because I don't like the 3.5mm & charging port covers. They are hard to manipulate when access is needed to those areas. However, they do fit snugly to protect from dust & water (although the phone is water proof). This is my first Otter Box and overall I'm impressed.
I would recommend this to a friend - Pros mentioned:Fit, Grip, Protection
Nicely designed case.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had Otter Box on my phones for years. Always reliable. Gives a much better grip on the phone. The slimmer and slicker phone exteriors get the easier they are to drop so a case is a good investment. This one looks great on the phone, feels good in your hand and fits perfectly. The end caps for the jacks are a nice extra and, no, I don't see the charger plug being damaged by the cap. All in all a nice case that should protect your phone well.
I would recommend this to a friend Needed portal device for volunteer committee.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although geek squad has been helpful I still cannot get word excel power poInt loaded. That was the reason I made the purchase. Have to go back for the 3rd time.
I would recommend this to a friendThis Case Can Not Charge On Round Charger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It Sucks Tha I Have 6 Of The Black Round Chargers That You Just Have To Put Your Phone On And None Of Them Will Work With The New Colored Otter Cases What A Waste
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We’re truly sorry that this Commuter case is giving you some trouble with wireless charging. All OtterBox series for the Galaxy S7 and Galaxy S7 Edge devices have been tested for wireless charging and are compatible with the following charging pads:
• Samsung Wireless Charging Pad
• Verizon Qi Wireless Charging Pad
• New Samsung Wireless Charging Pad
If you have one of the above charging pads you should not have any problems charging your Galaxy S7 with the Commuter installed. Please feel free to give our tech-savvy Otters a call at 1-855-419-7417, and will be happy to assist in any way that we can.
Best,
OtterBox Customer Service Team
Looks nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard case but I was disappointed at the amount of rubber on it so it makes it difficult to grab and it slides easily off most surfaces.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Magrew,
We are sorry that the Commuter case is a bit too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Dropped phone.. cracked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter got new phone, case, shield. Dropped phone from bed height. Landed flat...screen cracked. Commuter series lousy.
No, I would not recommend this to a friendSlippery, like a wet otter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible...slippery, slick, slides, no grip, no tactile feel. I wish I would NOT have bought this otter box case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi deps,
We are sorry that the Commuter case is a bit too slippery for your comfort level. We definitely weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.
If you ever have any OtterBox questions, please feel free to give our friendly Otters a call. We can be reached at 1-855-688-7269 and we are happy to help!
Best,
OtterBox Customer Service Team
Won't purchase again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in 2 weeks won't buy again especially with the hefty price tag of 40 bucks
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ihar,
We’re truly sorry that this Commuter did not go the distance. We really want to make this right as what you experienced is not normal. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get you set up with a warranty replacement.
Best,
OtterBox Customer Service Team