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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2234 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers recognize the Commuter Series Case's excellent protection and good fit for the Samsung Galaxy S7, frequently praising its ease of use and lightweight design. While some users found the screen protector challenging, many appreciated the case's overall quality and grip. A few mentioned minor inconveniences with the charging port covers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,234 reviews
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I dropped my phone with this case the case broke. I dropped the phone on carpet and it still broke.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Tgreen,

      We’re sorry that this Commuter sustained an injury but perhaps it took one for your Galaxy S7. Thankfully we can easily replace the damaged OtterBox through our warranty. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get that warranty replacement set up for you.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case broke in the 1st 2 days, very flimsy. The hard plastic part next to the charge port is too thin.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Bencashew,

      We’re sorry that this Commuter did not go the distance. We fully understand why you are disappointed and we certainly want to get things back on track. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement case set up for you!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    it broke the day i bought it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's awful the hard plastic broke the first day I put it on the phone. Returning second one.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We’re truly sorry that the hard plastic on the Commuter case broke. We completely understand why this is disappointing and if you still have the case we will be happy to help out. Simply give our friendly Otters a call at 1-855-688-7269, and we will get a warranty replacement set up in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Piece of junk.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case slips and slides every time I set it down. Even slides off the table.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Patches,

      We are sorry that the Commuter case is too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.

      Perhaps you would be more interested in our Defender case as it has a rubber slipcover that may provide a better grip. Check out the link below for more information on that OtterBox case.

      http://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s7-cell-phones-black/4911503.p?skuId=4911503

      Of course, if you ever have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Cheap to me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't protect like I thought it should need better protection

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    broken hard plastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    broke the first day I put it on the phone!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Better than previous phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase. Camera is very good quality photos.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Excellent protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seeing as I spent a decent bundle on a new Galaxy S7 cell phone I was not about to risk it without some extra protection and this Otter Box case fills that need without adding much extra bulk. It also makes the phone more grippable and less likely to slip out of my hand.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Excellent case but the screen protector is lacking

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd Otterbox Commuter case that I have purchased (the first was for my old Galaxy S4). I am very pleased with this case in terms of the protection it provides for my Galaxy S7. The included screen protector, however, suffers from the same problem as other S7 screen protectors -- it does not cover the screen completely!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you expect from an Otterbox. Excellent fit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great little case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is very easy to install. The tabs secure well to cover the plugs in the base and it adds little weight to the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Its an OtterBox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an OtterBox. There are lots of look alike cases but this the real thing. Fits great and allows really good protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Samsung Otter Box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for the Samsung S7 phone. Fits well and is very protective.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Good for normal background abuse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This won't stand up to military style attack or to professional punishment, but for normal people who don't go out of their way to harm their phone, this case will do the job beautifully and it doesn't add too significantly to the volume of your pocket or purse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my son's phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the OtterBox - Commuter Series Case for Samsung Galaxy S7 Cell Phones - Red for my sons phone - he really likes the design and I have come to trust the OtterBox product line that comes in many colors and styles for individual preference!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    armor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    at the time it was durable..i like otterbox products.. clear ones are good too...good armor to keep phone from breaking...

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Does what it is designed to do..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does protect your phone!! The only thing I would change is 'plasticize' a little of the outer case so it slides in and out of your pocket easier!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Fanstatic Protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first otter box was for an S-5. It survived getting thrown thru a lawn sweeper. The case has some dings but the phone is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Rock solid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't be fooled by cheap cases. Otterbox is your best value. Keeps my phone protected against drops, scratches and dirt.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Always best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter still makes the best protection. Not the most stylish or slim, but if it is protection you want buy an Otter.

    I would recommend this to a friend