Customer Ratings & Reviews
- Model:
- 48745BBR
- SKU:
- 5773833
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the Commuter Series Case's excellent protection and snug fit for the Samsung Galaxy S8+. Many appreciate its ease of use and the attractive color options, while some find the lack of a screen protector and the price to be drawbacks. Positive feedback also highlights the case's lightweight design and quality. A few users noted concerns about the case's grip.
This summary was generated by AI based on customer reviews.
Not crazy about it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like that it doesn't come up further around the edges because it keeps peeling back my screen protector.
No, I would not recommend this to a friendCracked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My phone got cracked because it doesn't cover the edge. I wouldn't recommend it for any samsung edge users.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Jordan,
We are deeply sorry to hear that your Galaxy S8+ received substantial damage while under the watchful eye of the Commuter series. While we test our products extensively to make sure they provide the best protection possible, unfortunately, we are unable to guarantee that absolutely all risk is eliminated through the use of our cases. Even though our warranty is not transferable to the Samsung device itself, we would love to send you a new OtterBox to ease the sting, even if just a little. If this sounds like something you would be interested in, please feel welcome to call our support team at 1-855-688-7269, and they'll gladly assist you with this.
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Protection
It's ok.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok, but I wished I would have gotten the Defender cover.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Eztom,
We apologize that you're regretting not going with the Defender case! Luckily, we consider Best Buy one of our most valued retail partners, and we trust that they should be able to help you out with this. They have a great return/exchange program, and it’s definitely worth looking into! Please feel free to contact them to see if that would be a viable option, and if you have any OtterBox questions, don't hesitate to call our friendly Otters at 1-855-688-7269!
Sincerely,
OtterBox Customer Service Team
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer goballistic cases. Unfortunately goballistic has not made cases for the S8 yet
No, I would not recommend this to a friend- Pros mentioned:Protection
Would like a thicker case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need a bigger more protective case,to protect phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Samsung8!
We so apologize that the Commuter style case is not working out for you, but we have good news! We actually do make a case that is bigger and has extra layers that will give you more confidence in your phone protection. If you follow the link below, you will find our Defender case for the Galaxy S8 Plus, sold right here on Best Buy. We think this case might work better for you, so feel free to check it out and give our playful Otters a call at 1-855-688-7269 if you need any assistance!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s8-black/5773831.p?skuId=5773831
Best,
OtterBox Customer Service Team
Good for protecting back of phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a well built case, but it only protects the rear of the phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Cavin18,
We apologize that you're feeling slightly apprehensive towards that Commuter series! If you're looking for a little additional security upfront, so to speak, we would recommend taking a peek at our Alpha Glass. This screen protector is specifically designed to provide premium protection, and is engineered to fit perfectly with your case. Feel free to take a glance by following the link below, and if you have any questions, our friendly Otters are just a call away at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-s8-clear/5930915.p?skuId=5930915
Sincerely,
OtterBox Customer Service Team
Didn't prevent phone screen from getting cracked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always used and sworn by Otterbox cases. I know the new phones are very different from older ones, but the cases just aren't up to par anymore. Dropped my phone and the screen was... well, if it were a car, we'd say totaled. It was a brand new S8+. Not very happy. Won't be using Otterbox any longer.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Valinithe,
We're so sorry to hear that this Galaxy S8+ was totaled while under the vigilant protection of the Commuter series! We do put our cases through an extensive amount of testing to ensure the best device protection possible, but unfortunately, every drop is subject to a number of different variables, some of which are out of our control, and we are unable to guarantee that absolutely all exposure to danger is eliminated through the use of our products. Although our warranty does not extend to the screen of the Samsung device itself, we would still like to set you up with a new OtterBox so that you can get off to a fresh start once that screen is repaired. If this sounds like an option that you might be interested in, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to assist you with this!
Best,
OtterBox Customer Service Team
It's a case...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works well enough as a case but I don't feel confident in it protecting my phone. I don't like how the edge of the case sits below the screen one good drop and I think the screen will crack. Hope Otterbox comes out with the fully enclosed defender series like they did for the pervious Samsung Galaxy's...
No, I would not recommend this to a friendSlippery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this case has more rubber surface, it is a little slippery
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Timh,
We apologize that this Commuter series isn't holding up to expectations! It sounds like your interests lie in a case with a bit more resistance, and we would recommend the OtterBox Defender. The Defender series has a rubber exterior, which makes it slightly easier to grip. Feel free to check it out via the link below, and call our helpful Otters at 1-855-688-7269 with any questions!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s8-black/5773831.p?skuId=5773831
Cheers,
OtterBox Customer Service Team
It's a case...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works well enough as a case but I don't feel confident in it protecting my phone. I don't like how the edge of the case sits below the screen one good drop and I think the screen will crack. Hope Otterbox comes out with the fully enclosed defender series like they did for the pervious Samsung Galaxy's
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The otter box is not bad. The price at best buy is a bit high
No, I would not recommend this to a friendMaybe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is to big and bolkey . The screen is clear.
I would recommend this to a friendColor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, Good. New! Start all over again to learn new!
I would recommend this to a friendDecent case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case except it muffled my the speaker phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Nisha,
We hear you loud and clear, and we think others should be able to as well! It is pretty rare that our cases have audio issues, so there could possibly be a mis-alignment or defective issue going on? Either way, we would love to investigate this further with you. Please don't hesitate to give our Otter detectives a ring at 1-855-688-7269, and they will solve this mystery before you know it!
Regards,
OtterBox Customer Service Team
Not so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid alot of money for this case & i have never drop my phone before this case was supposed to protect it from any drop but a dropped it from my bed for the first time & my phone screen crack so i will not buy any otterbox case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mommyof4,
We are genuinely sorry to hear that your Galaxy S8+ took a spill and emerged with this damage to the screen while under the watch of the Symmetry Series. We perform extensive tests on the Symmetry to ensure that it will meet our high standards of protection, but unfortunately, every drop is subject to a multitude of variables, some of which are beyond our control, and we are unable to guarantee that all exposure to risk will be eliminated through the use of our cases.
Although our warranty cannot be extended to the screen of your device, we would still very much like to send you a new OtterBox so that you can have a fresh start once the phone has been repaired. Please feel welcome to reach out to our friendly representatives at 1-855-688-7269, and they will set this up for you right away.
Kindly,
OtterBox Customer Service Team
- Pros mentioned:Protection
Not enough protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Commuter case to go with my new Galaxy S8+ phone but will be returning it because the Otterbox Defender case offers more protection up on the sides of the phone.
No, I would not recommend this to a friend Not ideal due to contour of screen.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong with the case in its manufactured quality but because of the contour of the phone screen and the functionality of the edge features of the phone, this case just can't fully protect the screen from drops.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Xanderp15!
We totally understand your concern with your new Galaxy S8 Plus not being protected. With the uniquely curved edges of the phone, we are breaching new territory, it is true. But rest assured, we extensively test all of our cases to make sure they will be just as protective as ever! If, however, you become increasingly worried about your phone screen, we would recommend checking out our Alpha Glass screen protector as an option for extra security. If you're interested, feel free to follow the link below, and ring up our expert Otters at 1-855-688-7269 with any inquiries!
https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-s8-clear/5930915.p?skuId=5930915
Best,
OtterBox Customer Service Team
Charge Jack Flap too Stiff!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Case. My only complaint is that the Flap protecting the Charge Jack is too stiff. It doesn't stay open enough by itself to provide easy access to the Charge Jack. You have to hold it open.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Robby,
Our apologies that you're struggling with the charger port door on this Commuter series case! Although the rubber on new cases might start out slightly rigid, after some consistent use over time, it should relax. If the tenacity seems unusually persistent, please feel welcome to contact our awesome Otters at 1-855-688-7269, and they'll be happy to hook you up with a warranty replacement!
Sincerely,
OtterBox Customer Service Team
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although, Otter boxes are suppose to protect the phone or appears that they don't always do so. I have had 2 that have allowed my 0hobe to crack or break, great concept but it's just like the rest
No, I would not recommend this to a friend- Cons mentioned:Screen protector
Otter junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this case for my phone and it is no longer supplied with a screen protector so they force you to spend another $50
No, I would not recommend this to a friend