Customer Ratings & Reviews
- Model:
- 48745BBR
- SKU:
- 5773833
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the Commuter Series Case's excellent protection and snug fit for the Samsung Galaxy S8+. Many appreciate its ease of use and the attractive color options, while some find the lack of a screen protector and the price to be drawbacks. Positive feedback also highlights the case's lightweight design and quality. A few users noted concerns about the case's grip.
This summary was generated by AI based on customer reviews.
I love Otter but not for this phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because of the curved screen, the case doesn't protect it. Cracked my screen after 2 drops. I had an Otter Box on my old Samsung and loved it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Dirty,
We're genuinely sorry to see that your Galaxy S8+ retained some fatal injuries while under the protection of this Commuter series! Although we test our cases extensively to ensure that they provide the absolute best device protection possible, unfortunately, every drop is subject to myriad different external variables, some of which are beyond our control. In the end, we are unable to guarantee that absolutely all exposure to danger is eliminated through the use of our cases.
While our warranty does not extend to the Samsung device itself, we would very much like to send you a brand-new OtterBox to ease the sting, even if just a little bit. Please feel welcome to call our friendly representatives, and they'll gladly do what they can to help out!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
No more otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Return this case immediately! Otter box cover does not come with a screen protector anymore, junk!
No, I would not recommend this to a friend Case cover
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case cover broke after about 8 months use. Snapped at charger side. Then rubber part ripped.
No, I would not recommend this to a friendNot what I thought it would be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I thought. It constantly peaks at the corners not as clear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dimples,
Sorry to hear that this Commuter series isn't quite meeting expectations so far! Our awesome Otters would love to grab just a few additional details to see if we can help, so please feel free to call them up at 1-855-688-7269. They'll take a closer look and solve this conundrum in practically no time at all!
Best,
OtterBox Customer Service Team
Too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To much money bot worth it got a cheap one somewhwre else and retruened it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Csjk,
We completely understand your apprehension based on price, but we have full confidence that the cost is well worth the maximum protection, outstanding customer service and the amazing one-year limited warranty you get. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Not much protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case but I didn't feel like my phone was protected.
No, I would not recommend this to a friendGood phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would say it's a good phone case for the iphone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Chentg,
It's good to hear that the Commuter is providing excellent peace of mind for your Galaxy S8+! At least, that's what we're hoping, since the two-star rating you chose is actually one of the lowest scores out of five. If you are, in fact, experiencing any issues with the case, we would love to help! Feel free to ring up our awesome Otters at 1-855-688-7269, and they'll be glad to further assist you!
Warmly,
OtterBox Customer Service Team
Otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product great but service help was terrible. I am still trying to resolve things with my carrier they screwed up. I have been in the store times and left several messages for the manager to call, 4 weeks still waiting. This has been terrible
No, I would not recommend this to a friendNot very durable for such a high price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected more from this brand. I bought this for me sister. Her phone still cracked with this case. (I am much harder on my phone, and mine has been perfect with the $5 case I bought at the corner store.)
No, I would not recommend this to a friendotter box should have slip proff backing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with case. It should have a slip resistant backing. backing is all plastic with nothing to protect it from sliding off a counter.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi BUTTONS,
Sorry to hear that your case is frequently facing off against the counter! We might actually recommend switching from the sleek style of the Commuter case to the Defender’s rugged design. The Defender has a rubber silicone piece that stretches over the back of the case, giving it a lot more traction, so to speak. Please feel free to take a closer look by clicking on the link below, and ring up our support team at 1-855-688-7269 with any questions or concerns!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s8-black/5773831.p?skuId=5773831
Regards,
OtterBox Customer Service Team
Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone cracked in two days using this case S8 Plus.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mike,
We are truly sorry that your Galaxy S8+ sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.
Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to us at 1-855-688-7269, and we can set this up for you.
Sincerely,
OtterBox Customer Service team
Never would buy otter box case again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom part of my case broke ,dropped phne screen still cracked overall i would give a half star
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Paco,
We're so sorry to hear that your Commuter series ran into some damage! Unfortunately, if the case is broken, we can't guarantee that it's protective abilities won't therefore be compromised. While our warranty is not transferable to the Samsung product itself, we would very much like to send you a brand-new case so that you can get a fresh start once that phone screen is repaired. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll set up a warranty claim in no time at all.
Kindly,
OtterBox Customer Service Team
Didn't protect phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My phone flew out of the case when it dropped on the floor of my car. My screen ending up cracking.
No, I would not recommend this to a friendNot That great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this product did not protect my phone very well. I was terribly disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey imatchure,
We're truly sorry to hear that your experience with this Galaxy S8+ Commuter series wasn't quite what you expected! Our friendly Otters would love to grab a few additional details to see how we can help, so please don't hesitate to give them a call at 1-855-688-7269. They'll do whatever they can to get you back on track to maximum protection as soon as possible!
Best,
OtterBox Customer Service Team
Broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after few uses, totally not worth it and it wasn’t covered under warranty
No, I would not recommend this to a friendPoor phone screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen on phone is not protected dropped inn my bed and screen cracked
No, I would not recommend this to a friendNot a good case for the Samsung 8 & 8+
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to hold your phone and not much protection for your screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there IZZY,
We deeply apologize that the Commuter style is not matching up with your preferences! Sounds like you are looking for a case with a more "grippy" back, to say the least. We would actually recommend checking out our Defender case, which has rubber silicone that stretches over the back. This texture makes the case a little easier to hold in your hand. Feel free to check this out by following the link below, and call our helpful Otters at 1-855-688-7269 with any questions!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s8-black/5773831.p?skuId=5773831
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Bulk, Price
Great case, just a little pricey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love Otterbox commuter series .This cases supplies me with the same protection of an Otterbox Defender case, but with less bulk. The cases are pricey, but it does it's job with protecting my devices from drops.
I would recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Bulk
Saved my phone from corner drop.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent phone case. Slightly bigger than other cases but offers great protection without to much bulk. Dropped the phone today waist height onto the corner, on concrete, and phone bounced landing on its screen protected glass. No damage at all. Great investment and worth the 5 star review. Highly recommend.
I would recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Bulk
fits great and not to bulky.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had another commuter case on my other phone. I purchased concerned about the curved screen on S8. The case seems to protect it just fine. It is not bulky either.
I would recommend this to a friend