Customer Ratings & Reviews
- Model:
- 50499BBR
- SKU:
- 6196550
to a friend
Customers are saying
Customers often highlight the excellent protection and perfect fit this Commuter Series Case offers for their Samsung Galaxy S9. Many appreciate its ease of use, lightweight design, and the attractive color options available. While some find the price a bit high, the positive feedback on protection and fit outweighs this concern for most users.
This summary was generated by AI based on customer reviews.
Good protection, slim design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is slimmer than most Otter Box products.
I would recommend this to a friendStains easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this case for 2 weeks and it is already stained from putting it my pocket or purse. The edges have turned red and black. I think for the price the case is it should have lasted longer without the stains
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Jane,
Uh oh, sounds like this Commuter series decided to act on its dreams of becoming red and black! While we're all about making dreams come true here at OtterBox, we apologize that this started happening so quickly. Occasionally, our lighter case designs can pick up other elements, depending on what they're exposed to on a daily basis. In the future, we might recommend switching to a style that incorporates darker hues. Regardless, our friendly Otters will be more than happy to set you up with a warranty replacement, so please feel free to call them at 1-855-688-7269. They'll send you a brand-new case to restore your polished protection as soon as possible!
Best,
OtterBox Customer Service Team
Paying the otter box tax but kinda worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've usually used otter box for my last few phones, they cost a little more but you know its a good brand name. Used price match to justify it but glad I did
I would recommend this to a friendGood phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone case, provide a great protection and allows for wireless charging. The only bad thing is that it will not charge my phone in my truck's center console.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Fred,
It's so awesome to see that your Galaxy S9 feels safe and secure with the Commuter series! We apologize that the case isn't getting along super well with your car charger - unfortunately, we are unable to test our products with third-party accessories, so we cannot always guarantee that our cases with be compatible with all charging systems. Should you have any additional questions or comments, please feel welcome to call our reliable Otters at 1-855-688-7269, and they'll be ready to help!
Kindly,
OtterBox Customer Service Team
Average case for high cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No.major issues, but found it to be just average with a higher price point, as is the case with many phone accessories
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Commuter Series case didn't exceed your expectations! Rest assured, all of our cases go through extensive design testing to ensure they will hold up to the stress of daily life. Additionally, all of our products are backed by our awesome warranty. If you run into any issues with your case, give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Ok for samsung s9
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone case is ok for an so. Disappointed it doesn't have a little grip. It is slippery and slides everywhere while driving.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Branwine86,
Sorry to hear that this Commuter series keeps trying to slide around while you're in the car! We definitely don't want you to have any distractions while driving, and we might recommend taking a look at our Defender series case instead. The Defender incorporates an outer rubber slipcover that offers additional traction! Feel free to follow the link below to check it out, and if you have any further queries, please don't hesitate to give us a call at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s9-black/6196560.p?skuId=6196560
Sincerely,
OtterBox Customer Service Team
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm used to the defender outter box. I dropped it already and only had it for 2wks and broke the screen protector
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Lene!
We're sorry to hear about the damage to your screen protector while using a Commuter Series case! While our cases are tough, some variables are still unpredictable. While our cases are compatible with OtterBox screen protectors, we haven't tested our cases with other third-party screen protectors, so we can't guarantee compatibility.
If that was an OtterBox screen protector though, give us a ring at 1-855-688-7269, and we'd be more than happy to get you set up with a replacement.
Best,
OtterBox Customer Service Team
Good case but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as previous commuter cases I have had for other phones....
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Joeybagodonuts,
Sorry to hear that the Galaxy S9 Commuter series isn't quite measuring up to the expectations set by your previous OtterBox experiences! What exactly about the case seems to be giving you pause? We are always looking for feedback so that we can enhance the Otter experience going forward, and our friendly representatives would love to grab a few more details. Please feel welcome to give them a call at 1-855-688-7269, and they'll be happy to chat!
Kindly,
OtterBox Customer Service Team
Would give less than 1 star if I could
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cover DOES NOT STAY ON. It popped off my phone within a couple days. The case stays on fine but the part that's supposed to protect your screen does not. I'm taking it back tomorrow.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey TNGator,
We don't want to jump to assumptions here, but it sounds like this review might be meant for the Alpha Glass rather than the Commuter series. Regardless, we apologize that your screen protector decided to abandon the cause, and our handy Otters would love to get things back on track with a quick fix. Please don't hesitate to call them at 1-855-688-7269, and they'll set up a warranty claim right away. You'll have a brand-new Alpha Glass headed your way in no time at all!
Best,
OtterBox Customer Service Team
too slick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this case is to slick to hold and constantly slides of surfaces. The lack of screen protector makes case overpriced since I had to spend an additional $50 for a screen protector.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there odogrollin,
We apologize that this Commuter series is having trouble with traction! We intentionally did not design any cases for the Galaxy S9 with a built-in screen protector due to the curved nature of the display, but if you're looking for a case with a bit more resistance, we would recommend the Defender. The Defender series sports an outer rubber layer, which offers additional grip! Feel free to check it out via the link below, and give our friendly Otters a call at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s9-black/6196560.p?skuId=6196560
Best,
OtterBox Customer Service Team
Not happy with this product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My phone fell out of my hand and hit the floor. The screen cracked. This was within the 1st month that I purchased the phone and case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Wheelerdealer,
We are terribly sorry to hear that your Galaxy S9 took a spill and emerged with screen damage while under the careful watch of the Symmetry series. We perform extensive tests on the Symmetry to ensure that it meets our high standards of protection, but unfortunately, every drop is subject to a multitude of variables, some of which are beyond our control, and we are unable to guarantee that all exposure to risk will be eliminated through the use of our cases. Although our warranty cannot be extended to the Samsung device, we would very much like to send you a new OtterBox so that you can get a fresh start once the screen has been repaired. Please feel welcome to reach out to our friendly representatives at 1-855-688-7269, and they will set this up for you right away.
Sincerely,
OtterBox Customer Service Team
Did not like it because the back side was slick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Back side had no rubber to grip...smaller than they used to be...no cover for the front any more either
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Lyle,
We apologize that this Commuter series isn't exactly what you were expecting to protect your Galaxy S9! It sounds like you may be thinking of our Defender case, which has a rubber silicone exterior and is a bit bulkier than the Commuter. Due to the infinity display, the Galaxy S9 Defender does not include a built-in screen protector, but it still sounds like it might be more up your alley. Please feel free to check it out via the link below, and give our awesome Otters a call at 1-855-688-7269 with any further inquiries!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s9-black/6196560.p?skuId=6196560
Regards,
OtterBox Customer Service Team
- Pros mentioned:Protection
No Regrets, Great Color - Fantastic Protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got my S9 over the weekend and was not leaving the store without a case. I was set on Otterbox and really wanted the commuter style since it was the same style as my previous phone which I dropped a lot! These cases protect and I'm very impressed with the color. I was worried it might get dirty being so light, but I set it in dirt (on accident of course) and it wiped right off! If you're worried about protection or color don't be. Buy this case!
I would recommend this to a friend - Pros mentioned:Protection
Worth the money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've dropped my s9 phone several times, with the commuter case and it has saved it from damage everytime. I'd rather have a scuffed up protective case than a scuffed up phone. This otterbox makes the damage protection insurance obsolete.
I would recommend this to a friend - Pros mentioned:Protection
Otterbox case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case. It keeps my phone safe from the constant phone dropping.
I would recommend this to a friend