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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 704 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers love the Commuter Series case for its excellent protection and snug fit for their iPhone 12 and iPhone 12 Pro. Many appreciate the case's ease of use, lightweight design, and good grip. While some find the case adds a bit of bulk, the overall positive feedback highlights its quality and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 704 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Long time Otterbox Commuter and Defender users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used the Commuter and Defender series cases since the Iphone 4 came out. I have never even had so much as a cracked screen on my devices, and I've dropped them on just about every type of surface you can imagine. We converted to Otterbox after my wife dropped her phone (in a silcon case) on the carpet and it shattered. That was an Iphone 3, and they have gotten much more durable, but I can't say enough about the Otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had an otter box for my phones. They are great because they protect your phone no matter how many times you drop it. Once when I traded a phone in and the salesclerk took the otter box off my 4 year old phone and was amazed at the great condition my phone was in.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good case, don’t do anything different than any other case. Very sturdy and resistant.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Security Blanket

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get an OtterBox for the security it gives me in case I drop my phone. The protection it gives my phone lets me use my phone without worrying that it will get damaged. It’s well worth the cost of the OtterBox for the peace of mind I get knowing ng my phone is protected.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cover. Just the right size Not to bulky but provides the necessary protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box commuter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last few iPhones I have gotten a version of the otter box commuter. Slim design and super durable. I drop my phone often and since I’ve been using this version of otter box I haven’t had a single crack

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    OtterBox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to protect your phone. Looks great and feels great.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    IPhone 12 case review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what I wanted, this item fit the bill. The $20 model was an acceptable rubber cover, this was the in between case which has 3x the strength of the cheaper model, and the more expensive model can be used for frisbee as it has a 5x rating, but cost $60.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid, Durable Case for iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first OtterBox case that I have owned and I am very happy with it. It was easy to put on and I have had no issues using the iPhone at all. When I purchased this online I didn't know what to expect, but to date this case has exceeded my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tough Case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Classic Otterbox quality. You can beat the crap out of this case no worries. When I know I am going to be doing work that might danger my phone. I use the Otterbox. My only downside is since it is so thick the MagSafe charging will not work through it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Case. This protects the iPhone very well and no too bulky

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I'd buy Otterbox for all of my Devices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This really does offer the utmost protection. I have dropped my phone numerous times and each time my phone has been undamaged. I trust the Otterbox name, as it has always proved to me with my past devices to have given the best protection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    What I needed…

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to get to over phone. Otherwise, it was exactly what I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Offers more protection than Symmetry model

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally purchased the Symmetry model but it didn't feel robust enough so I exchanged it for this Commuter model. This one is definitely more robust than the Symmetry model, I have more confidence that this case will protect my phone against drops.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Review otter box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find the case to be a little flimsy it makes getting the case on and off simple but all you have to do is push on it with your fingers and it starts coming apart. In my mind I don’t think it’s as sturdy as they used to be for normal wear and tear. That being said I have dropped my phone a few times and everything has held up. So I’m not really complaining.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had an OtterBox for my iPhone 7 and really enjoyed it. I'm sure it saved my phone a number of times. I now have an iPhone 12 and bought another OtterBox. Staying with something I know works!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Otterbox Commuter Phone Protector is Sturdy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox Commuter Phone protector is strong but not as expensive as some of the other models. It withstands quite a bit of dropping and is easy to install. I also like that Otterbox stands behind their products

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Prottestion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not consider buying any product other than Otter which I was first introduced to by Best Buy. Time and again my expensive and valuable Iphone has been protected with this excellent case.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone case for my 12 pro max and its just what i was looking for. It has good grip and feels like it can take a few drops. I use to buy the defender series but found them to be too bulky for a already large phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case for a phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox makes great cases for phones. They are thin yet provide protection against drops, which I do quite often. I traded In my last phone which was in an Otterbox for 3 years and its condition was like new.

    I would recommend this to a friend