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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 704 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers love the Commuter Series case for its excellent protection and snug fit for their iPhone 12 and iPhone 12 Pro. Many appreciate the case's ease of use, lightweight design, and good grip. While some find the case adds a bit of bulk, the overall positive feedback highlights its quality and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 704 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeping my phone safe and it feels great in my hand.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put on, just wish it came with a belt clip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Local

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    faviorate brand for iPhones. Great price and product.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Warranty forever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits like a glove on my iphone 12 Pro Otterbox rules

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfect, no problems and very easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox fits like a glove

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection for phone. Always use otterbox

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 4 out of 5 stars

    good box

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    box is steady and good grip. but heavy. it also protects camera . i did not buy extra protection cover for camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ottebox thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox case you cannot be wrong, all my life using this brand and model (commuter) hope can protect my new iphone, coming from a iphone 7 plus (aluminum body with a Otterbox Commute for 4 years and no issue at all, protecting my iphone from drops. I bit expensive but you cannot be cheap protecting your smatphone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it's supposed to.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an otterbox commuter case - that's probably enough to say right there. They've worked incredibly well for me since the iPhone 6 or so. Warrantied replacement anytime I've damaged the case but the phone itself has never been damaged.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otter box good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice otter box. Bought for my son and it’s protected his phone well so far.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Gets the Job Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects my phone from gravity-influenced impacts. It protects my phone buttons from me easily pressing them.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Better Options Can Be Found

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s sturdy, decently priced for an Otterbox, and feels like it offers good protection. The issue I have is that it’s so slippery. The two strips of rubber on the back do nothing to improve grip, and are more discomforting than helpful. I guess the phone will slip out of my hand just as easily as if there were no case on it - but at least this offers protection when it hits the ground.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about the grip with your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects phone but back is too slick. Needs some rubber on the back so it can grip better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really nice case and fits good. I've had other ones but this one definitely works best.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    OtterBox iphone 12

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Sturdy case. have dropped my phone a number of times with no damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has two parts: the soft part which touches the phone, and the hard outer cover. Volume buttons are a little tough but nothing major. Speakers are not obstructed. The charging port has a cover so dust doesn't get inside.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 4 out of 5 stars

    Otter box IPhone 12 pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and reliable. Easy to grip and use. Buttons are a little stiff but all around a great case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not heavy at all and still durable. Unlike the Otterbox I had on a prior phone, this one hasn't broke yet not cracked the screen. I wanted something to protect my $1000 investment and having Otterboxes on my Samsung's, this was my go to brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! I purchased this for the iPhone 12. The case is sturdy, and not as bulky as previous ones I’ve purchased. It easily fits in my pockets without weighing them down. If I need a case in the future I will definitely seek this brand out first.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s Alright.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice design, but it’s a slippery case -.- and makes the volume buttons hard to press.

    I would recommend this to a friend