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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 479 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the Commuter Series case's excellent protection and secure fit for their Apple iPhone 12 Pro Max. Many appreciate its ease of use and the grippy design, while some find the case adds a bit of bulk. A few users experienced minor issues with wireless charging compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 479 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a christmas present fits new phone perfect

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was truly a great investment protects I phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have bout many otter boxes and they never let down

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and consistent protection for IPHONE ProMax

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection for the new iPhone 12 pro max!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case! i highly recommended. Easy to install..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sturdy case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good phone case. Would recommend to others.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not too bulky, slim and durable. side buttons are very stiff. breaking in takes some time. holds up in a drop test.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Nice protective case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits nicely and $10 cheaper than apple. Makes the new iPhone a bit heavier but the 12pro is heavier anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    It’s okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects the phone and does what it is supposed to. It could be a little better but it could be worse also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone change

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changing from Galaxy to IPhone so challenging but the help videos and the different help apps have made it easier. The service at Best Buy can’t be beat the young man that helped me went above and beyond concidering they were closing. He showed me some additional apps to help with my transfers.

    I would recommend this to a friend
  • Cons mentioned:
    Charging port

    Rated 3 out of 5 stars

    Underwhelming for the price

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only lasted about 4-5 months before a corner piece cracked off, then a couple other months until the charging port area cracked... making the case slip off the phone. Never had issues with OtterBox before, usually quality product. Not going to buy this one again, but will give OtterBox another try in the future

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Joey!

      We're sorry to hear about the damage to your Commuter Series case! We appreciate your feedback about the case cracking, and we'll be sure to let our design team know about your experience. In the meantime, we do have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great team

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the iPhone 12 max plus blue I love it still learning to use it the team that sold it to me were out standing several people don’t remember their names were over at Douglasville very professional knowledgeable and all over taking care of my needs which were many thanks again!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good case.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case offer great protection. I’m disappointed in the buttons. They are not easy to press.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as all otter box should. Does the job with out feeling to much bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    get the job done. easy on easy off. not always cooperative with magsafe

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good not great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give it a good rating because it doesn’t fit snugly around the camera. There is a small gap between the plastic and the rubber piece. I believe this is because of the small surface area for the case to grasp around the camera. I have always owned Otter box cases because working in manufacturing they hold up and protect the phone. Their warranty is exceptional.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Basic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good basic phone protection Could use a kickstand but oh well

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tough plastic exterior and keeps phone safe from falls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great alternative to the Otterbox defender

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same price as Amazon. Plus no wait and you can try it on your phone in the store. Sleek design. Two parts hard plastic and softer rubber for the impact protection. Not bulking like the defender, but phone still feels safe inside

    I would recommend this to a friend