Customer Ratings & Reviews
- Model:
- 77-65453
- SKU:
- 6422371
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the Commuter Series case's excellent protection and secure fit for their Apple iPhone 12 Pro Max. Many appreciate its ease of use and the grippy design, while some find the case adds a bit of bulk. A few users experienced minor issues with wireless charging compatibility.
This summary was generated by AI based on customer reviews.
Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job but it does get dirty easily and I find myself cleaning it a few times a week
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about the case getting dirty, and we'll be sure to let our design team hear about your experience. If you run into any other issues with your case, we have a pretty great warranty, so we'd be more than happy to get you taken care of with a replacement OtterBox. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
None
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best for the price they charge it’ll be nice to have the Clío too
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear that you're feeling like the cost of the Commuter Series Case isn't quite in line with the value provided, Carlos. Although we don't strive to be the lowest price point going, rest assured we put forth every effort—from design and materials to manufacturing and post-production testing—to ensure the case will provide some of the very best protection available to help limit the potential for any discouraging outcomes.
If you have any specific questions or if we can be of any further assistance, please feel welcome to give us a ring at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item is broken but I have not had any time to go and return it to the store
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jesus!
We're sorry to hear about the damage to your Commuter Series case! If you prefer to not return your OtterBox, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It protects the huge phone but offers no grip do it slips out my hand
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Peter!
We're sorry to hear about your frustration with your Commuter Series case! We appreciate your feedback about the grip with your OtterBox, and we'll be sure to inform our engineers about your experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Otter box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case breaks quick but really does the job for protecting the phone
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Awesome to hear the Commuter Series case is taking care of business in terms of protection, but feel free to set things in motion for a brand-new warranty replacement and our handy Otters will be glad to help get things fixed up in a hurry!
https://www.otterbox.com/en-us/warranty-claim
Have a great day!
OtterBox Customer Service Team
Phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is ok but wish it was much sturdier for the price I paid
No, I would not recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Been durable so far, would recommend
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're glad you're liking this Commuter Series case so far! If you ever run into any questions or concerns, please feel free to give us a call at 1 (855) 688-7269 and we'd be happy to help!
Best,
OtterBox Customer Service Team
Just good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Felt like solid built case at first, but the plastic wore out in a year. A bit bulky, but do the job.
No, I would not recommend this to a friendWarped corner :(
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love otterbox cases. I've always had the commuter one on my iPhone. I'm giving this a one star because it does not fit perfectly around my iPhone 13 pro max. The left upper corner is warped and will not cover the entire corner. It fits awkwardly. I recommend physically putting it on your iPhone and making sure it fits okay before purchasing it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the troubles with your Commuter Series case! We appreciate your feedback about the poor fit with your case, and we'll be sure to let our design team know about your strange experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a better fitting replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t fit well in pocket. Doesn’t do much other then be a case which is what it was bought for
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about the size of your case, and we'll be sure to let our design team know about your experience. If you're looking for something a bit sleeker and more pocket friendly, we'd suggest checking out our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-for-apple-iphone-12-pro-max-black/6422353.p?skuId=6422353
Best,
OtterBox Customer Service Team
iPhone 12 Pro Max case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ok for otter box get the job done don’t have any cons about it
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're happy with your Commuter Series case! If there's anything keeping this from being a 5-star experience, we'd love to hear your feedback, so we can pass your thoughts up the ladder to our design team. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and let us know what you think!
Best,
OtterBox Customer Service Team
Would not recommend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unsatisfactory. Purchased less than a month ago and it’s already broken. Otterbox used to make a quality product I see that’s no longer the case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Santos,
We're sorry to hear you've had a rough experience with this new case. Though our products are designed to withstand a lot, they aren't 100% infallible. We'd love to fix this with a replacement that is sure to last. Please give us a call at 1-855-688-7269 and we'll set that up for you.
Best,
OtterBox Customer Service Team
Decent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issue with speaker phone on new iPhone. I read other people blamed this case. I stopped using it but found out later it was the phone not the case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you've encountered some sonic struggles with your new iPhone, though we were at least glad to hear it wasn't anything to do with the Commuter Series case. Just a heads-up that if everything is going well with your OtterBox, the one-star rating you posted is actually the lowest...just in case that doesn't accurately tell the story of how you feel about it.
But definitely let us know if we can ever be of any Otter assistance and we'll get right on the case! 1-855-688-7269
Have a great day!
OtterBox Customer Service Team
Cheap !
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I barely dropped the phone and it fell out of the case slightly, leaving a scratch on the side of my brand new iPhone 12 Pro Max. Otter box, you lied to me!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about your disappointment with your Commuter Series case. It's certainly odd to hear that your case slipped off of your device. While we're not able to repair or replace the device, we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Sold me a stolen phone that was on blacklist
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very shocked that i have put a complaint in about my iphone purchase with best buy and no one has contacted me
No, I would not recommend this to a friendWrong size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong description, description said it was for an Iphoen 12 Pro Max, but it did not fit the pro max
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you had troubles with your Commuter Series case! It's certainly odd to hear that your case didn't fit your device, as that OtterBox is designed specifically for the iPhone 12 Pro Max. We'll be sure to let our engineers know about your experience. In the meantime, please don't hesitate to reach out to our Customer Service Team through the link below for a replacement case.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Don’t buy for 12 pro max
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s terrible, keep slipping off my phone. Waste of money wish I still had the box to bring back.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Kyle!
We're sorry to hear that your Commuter Series case isn't fitting your phone properly. That is certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Not Durable like Promised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case broke with less than 2 months. What happened to it being sturdy. Definitely returning it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Suzie,
We're sorry to hear your two-month-old Commuter Series Case has fallen on hard times.
Although we pride ourselves on making the most protective products available to help safeguard one's investment, the case wasn't necessarily designed to be indestructible in and of itself so much as it's intended to absorb the brunt of any impacts that might otherwise compromise one's device. As long as your iPhone 12 Pro Max has emerged from any and all drops unscathed, we'll still call it a win and get straight to the task of helping to get you set up with a brand-new warranty replacement.
Just ping our friendly Otters over at our official website to set things in motion and we'll be glad to get one in the works!
Happy New Year!
OtterBox Customer Service Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had them order it at store and they ordered wrong case.
No, I would not recommend this to a friend