Customer Ratings & Reviews
- Model:
- 77-65241
- SKU:
- 6422011
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the Commuter Series case's protective qualities and how well it fits the Galaxy Note20 Ultra 5G. Positive feedback also highlights the case's ease of use and lightweight design. While some users noted the case's bulk, many found it to be adequately protective without adding excessive weight or size.
This summary was generated by AI based on customer reviews.
Not for heavy use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It easily slips out of the case, I work in a warehouse.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry to hear this. It's strange, to say the least, because this case was meant to fit the Note20 Ultra 5G seamlessly, so misalignment problems shouldn't be an issue. We're wondering if you have a different model phone. We'd like to learn more about your situation so we can figure out the best way to help. Please feel free to give us a call at (855) 688-7269 and if needed, we can easily set up a warranty!
Best,
obcst
Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice not snug enough tho comes out case easily
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We understand just how important a secure fit is when it comes to maximum protection, and we're sorry that your Note20 Ultra somehow seems to be coming free from your current Commuter Series case. We're confident that a brand-new warranty replacement will cinch things down for the long haul, so feel free to give our friendly Otters a quick call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
otter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wouldn't buy another one again it was cheap built.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! We'd love to hear more detailed feedback about your experience, so we can pass this up the ladder to our design team. Feel free to call us at 1-855-688-7269, and share your thoughts with our Customer Service Team.
Best,
OtterBox Customer Service Team
Looks✅ Protection❌
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's alright. Die hard otterbox users won't be disappointed with the feel and look, but the protection isn't the best. The phone easily slips out of the case, so much so that it became a concern. With a $1300 phone, I'm more concerned with protection than I am looks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the issues you're having with your Commuter Series case! It's certainly odd to hear that your phone in slipping out of that OtterBox. Thankfully, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Very loose fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disapointed with loose fit. The case looks like it would provide great cushioning if phone was dropped, but the case fits so loose that the phone could pop out of the case when dropped. I will return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Bill!
We're sorry to hear about your frustration with that Commuter Series case! We appreciate your feedback about the fit, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Does not work with a screen saver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case pushed my screen saver off and it was not comparable with the screen saver so I had to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! While our cases are compatible with OtterBox screen protectors like our Clearly Protected Film, we can't guarantee compatibility with all screen protectors on the market. We're bummed to hear that you ended up returning your OtterBox, but we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
Not my favorite.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two pieces don't seem to want to stay together. Normally a fan of most otterbox products, but not this one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with that Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Don't buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Protects the phone good, but it's not secure on the side. Does not fit snug at all. Got with a UAG case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Commuter Series case isn't fitting properly! That's certainly not normal. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Grip
shabalabadingdong
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fall off phone has 0 grip and 0 protection worst case ever
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, James!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip of your OtterBox, and we'll be sure to let our design team know about your experience. In the meantime, if you're looking for a case with a bit more grip, we'd suggest checking out our Defender Series Pro case here:https://www.bestbuy.com/site/otterbox-defender-pro-series-for-galaxy-note20-ultra-5g-black/6422012.p?skuId=6422012
Best,
OtterBox Customer Service Team
Not good to purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really that impressive. Would not purchase again
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you weren't happy with your Commuter Series case! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts along to our design team. Feel free to call us at 1-855-688-7269, and let us know where we fell short!
Best,
OtterBox Customer Service Team
Not happy compared to older Commuter Cases
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always had an Otter box Commuter Case on my last 5 phones. This is the first one I have returned. The fit seemed loose, and the hard plastic didn't seem to be very supportive. It let a lot of debris in behind the phone. All and all very disappointed with the product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Ryan!
We're sorry to hear about your frustration with that Commuter Series case! It's certainly odd to hear that it wasn't fitting snugly, and we're bummed that you ended up returning it. We'll be sure to get your feedback passed up the ladder to our design team. We hope you give OtterBox another shot in the future!
Best,
OtterBox Customer Service Team
poor design. returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In less than a week the case stretched so much in the sides of the top half that the phone would easily fall out. Beside the fitment issues, there is very minimal screen protection. Definitely not the quality I expect from otterbox.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Sammy!
We're sorry to hear about your disappointment with your Commuter Series case! It's certainly unusual to hear that your OtterBox is no longer fitting properly. We'll be sure to get your feedback passed up the ladder to our design team. In the meantime, we do have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Damaged my phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is ever so slightly too big so that when it fell from 1 ft, the case allowed the corner to come free as it hit causing it to crack and damage the screen.
No, I would not recommend this to a friendHalf a case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case feels like it's only half a case . The phone fits loosely which leads me to believe if you drop it the phone may pop out . The case needs another piece to go in front of the phone to secure it in place . Back it goes .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Isaac!
We're sorry to hear that you didn't have any confidence with your Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. Keep in mind, that case design has been through hundreds of hours of design testing to ensure that case will protect your phone from the abuses of daily life. We hope you give OtterBox another chance in the future!
Best,
OtterBox Customer Service Team
Poor Fitting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone slipped out of the case multiple times due to not having a snug fit on the phone. I dropped my phone on a concrete pad while in this case and my phone was hanging halfway out of this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Commuter Series case! It's certainly odd to hear that your OtterBox isn't staying snugly on your device. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Poor fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case does not have the usual snug fit of Otterbox. The top of the outercase does not fit tightly allowing the softer inner case to slip off. I will be switching to a different brand case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustrations with your Commuter Series case! It's certainly unusual to hear that your OtterBox is no longer fitting properly. We'll be sure to get your feedback passed up the ladder to our design team. In the meantime, we do have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Complete garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money, 1 drop and screen shattered. Will not buy OtterBox again. Thankfully I had insurance.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your device while it was in a Commuter Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't fit the note 20 ultra well corners are loose and potentially could crack sense no protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
poorly built
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worse caser ever. does not pprotect screen at all. do not buy.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! While we don't have any cases for your device with built-in screen protectors, this case is totally compatible with our Clearly Protected Film screen protectors. Your case is also backed by our stellar warranty, so if anything happens to that OtterBox, please don't hesitate to give us a ring at 1-855-688-7269 and we can get you taken care of.
Best,
OtterBox Customer Service Team
bad quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had it for my previous phone note 9 it good but this one is verry poor quality.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not loving your Commuter Series case! We'd love to hear some more specific feedback about your OtterBox experience. Please don't hesitate to share your thoughts with our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team