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Customer Ratings & Reviews

Your price for this item is $7.99
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The comparable value price is $39.99

Customer reviews

Rating 4.7 out of 5 stars with 186 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are positive about the Commuter Series case's protection, fit, and quality, with many praising its ease of use and the added grip it provides. They also appreciate the port covers and find the price reasonable. However, some customers find the case to be somewhat bulky and heavy, and a few note that it can slightly interfere with screen edge usability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-186 of 186 reviews
  • Rated 3 out of 5 stars

    The darkness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A box for your phone. It holds your phone and keeps it from danger.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disapointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i,ve never had as poor service from best buy as this. I was promised this phone by wednesday July 28 only the cell phone case arrived on the 28th the email said that ther was 2 items for p[ickup only the case was there.wednesday in the store was a 4a pixel phone but not mine. what is going on.Please tell why such poor service.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      That definitely sounds like a discouraging experience, and we're very sorry to hear of it. We hope you're able to get this all straightened out with Best Buy in a hurry, and when you do, we're glad to be the one you chose to help keep your device safe from harm! Give us a ring at 1-855-688-7269 if ever in need of Otter assistance, and we'll get right on the case!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Survey

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to take it back to best buy. It does not fit the Pixel 4a with 5G/ Phone is too long. People should have known that to order the correct Otter Box.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Okay

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this case for the Samsung Galaxy S9 and it's fantastic. This version sits up a lot higher on the screen, so it may get in the way when you're trying to write text... I would test it out in the store first before making the decision.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DOES NOT FIT - DO NOT BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY! It says for Pixel4a on the packaging, but this does not work with the phone. It doesn't even really fit properly and, worst of all, you can't even use the phone with it in the case!! The buttons don't line up, and when you try to press to get to your phone to turn on or off volume, nothing happens -- except maybe it triggers the phone going into lockdown mode. The only thing I can do is use this to prevent scratches as I carry the phone to a new location -- then I have to REMOVE the entire case off of the phone actually to use my phone. I have owned otter boxes before - I know how to put them on. This is worse than Worthless!!!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Morgan!

      We're sorry to hear about any frustration with your recent Commuter Series purchase! Keep in mind, Google recently released a new Pixel 4a 5G which has a slightly different form factor than the original Pixel 4a. Thankfully, we do have a Commuter Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Doesn't fit my Pixel 4a

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a pixel 4a, which is about 15.4 cm in length. The inside of the 4a commuter case I received is about 14.5 cm in length. I've owned Otterbox cases before and am familiar with the way they're supposed to fit, and this ain't it chief.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your case isn't fitting properly! It's certainly unusual to hear that your case is so much smaller than your device. We'd recommend reaching out to Best Buy to ensure that the correct case was sold to you. If you run into any issues, feel free to call us at 1-855-688-7269, and we'll try to get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox