Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $7.99
Clearance
The comparable value price is $39.99

Customer reviews

Rating 4.7 out of 5 stars with 471 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the Commuter Series case's protection and fit for their Samsung Galaxy S21 5G phones. Many also appreciate the case's ease of use and lightweight design. While some users noted minor challenges with the charging port cover, the overall feedback highlights a positive experience with this product. The case's good grip and reasonable price are also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 471 reviews
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    S21 case otterbox commuter

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the phone great. Only down side is its uncomfortable to hold. And its a bit hard to hold.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging port

    Rated 3 out of 5 stars

    Tough case... Tough to use phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible case.... The latch that covers the charging port is near impossible to hold open to plug in the usb-c cable, and the cut out is too small for some cables. Also the case is so thick it gets in the way of swiping up or swiping down. Definitely will keep your phone safe, but at the cost of ease of use. Plus $50 is crazy, get an Amazon case.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otterbox case

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection while keeping the phone profile farely slim. Pricey but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Faulty First Case

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection except the rubber portion of the case started to stretch after 2 months. This caused the phone to pop our from the top right corner. I contacted otterbox and reported the issue. They sent out a new case after paying 7 for shipping. Its been a month but this one seems to be holding up.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your Commuter Series case was stretching! That's certainly unusual, and we'll be sure to let our design team know about your experience. We're glad to hear that your replacement order was sent, but it's odd to hear that you haven't seen it yet. We'd recommend reaching out to our Customer Service Team at 1-855-688-7269, and we'd be more than happy to look into this for you.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Phone S21

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's good just started to use more features.. but the camera is really clear

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otterbein the best

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection when you can't get the defender. Be sure to use a screen protector!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pictures, enjoying this machine. Do not have thirteen more charters.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Samsung 21 case

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case, protects my phone from damage. Would recommend to others.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Verify Item is correct for what you are buying

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When in the process of buying a phone and this case was suggested to me during check out. I planned on buying a case for the new phone anyway and was a good price so I added to cart and checked out. Otterbox has always made great protective cases for phones. After picking my purchase up at the store and getting home, looking at that case it's well made and appeared perfect for protecting my new phone. Took it out of the package and went to insert new phone and realized the case does not fit and to small. I looked at the package and realized the case is for Galaxy S21 5G which would have been great if that was the phone I just bought, however, I bought the Galaxy A42 5G. Highly recommend be sure and read to verify the item being suggested at check out is actually for the product being purchased. Usually I do but was in a rush.. Oh well, will be returning. Gave 3 Stars due to the case appears to be well made and great choice for protecting the Galaxy S21 5G phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Really protects the phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snug fit on the phone and really protects it from drops

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Samsung s21

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protective case for your device. If reccomend this to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung S21 Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung S21 is great. Took a couple days to get used to the alternate icons on the desktop. They are very different from the Samsung S4 that was replaced. S21 downside, a many step process to disconnect a USB drive. S4 was very simple.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Samsung S21 case

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel comfortable wit my phone being protected with this case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Case

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and decent phone case to protect from dropping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for S21 5G

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent case for protecting your phone. Hard outer shell, soft inner for dispersing impact force. Highly recommend for the S21, as the phone is a bit slippery....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Name for Cell Protection

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firts I bought one of those that been sold on Amazon. But it was to big for my pocket. Then I found this one on Best Buy I was willing to pay the higher price and better of all it was on sale.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just my problem but I loved my Galaxy S9 and was heartbroken when I dropped and broke it. The S21 is a great phone but bigger than the S9 and with the case added is too big to fit in the pockets I used to use without fear of it falling out. Still getting used to it but am kicking myself for breaking my S9.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After resisting the purchase of an Otterbox in the past, I'm glad that I finally did. The cost was my main reason. Although a little more costly than other brands, quality and the ergonomic advantage is worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box Rules!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my otter box. Some may find them cumbersome, I say others are too flimsy and not worthy of cradling my phone. My only quip is that I had to purchase a separate screen protector-- What's up with that??

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy Samsung S21

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In spite of being short on staff, I was very pleased with the service I received when I purchased my phone. I am sorry that the names have slipped my mind, but I couldn't have been more satisfied.

    I would recommend this to a friend