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Customer Ratings & Reviews

Your price for this item is $7.99
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The comparable value price is $39.99

Customer reviews

Rating 4.7 out of 5 stars with 471 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the Commuter Series case's protection and fit for their Samsung Galaxy S21 5G phones. Many also appreciate the case's ease of use and lightweight design. While some users noted minor challenges with the charging port cover, the overall feedback highlights a positive experience with this product. The case's good grip and reasonable price are also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-471 of 471 reviews
  • Rated 1 out of 5 stars

    Poor quality

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 months the case fell apart and started to warp.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the damage to your Commuter Series case! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox case is great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits well and protects phone. does not add too much bulk

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was good. Product works excellent. All around fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Commuter phone case.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otterbox Commputer is the best. This case is great.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox for Galaxy S21

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used otterbox for several years. I ordered this protective cover after purchasing a Galaxy S21 phone. Great fit and the window for camera and flash is perfect. Great protection for sure. 5* for sure

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Perfect fit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very close tolerance fit, if a screen protector in installed, has to be exactly aligned.....

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong. Keeps your phone on excellent condition! Recommended highly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tough case but still thin enough to keep in your pocket.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox commuter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use otterbox for my new phones,dropped tested with warranty no need to worry

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great until the right side started stretching

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this case but eventually the upper right side by the power and volume vuttons started expanding and left a huge gap between the phone and the buttons. I have no idea if the phone is going to fall out when i drop it now.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      A rather large gap between your Galaxy S21 5G and the Commuter Series case isn't quite what we had in mind, and we're sorry that things have become a bit wonky. Fortunately, we've got an awesome warranty that will help to cinch things back down into place with a brand-new replacement!

      Just ping our friendly Otters through the following link, and we'll take it from there! https://www.otterbox.com/en-us/warranty-begin

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back glass on my back off my phone cracked.Case didn't protect it from damage

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are so sorry to hear of the damage your S21 5G sustained to its backside while under the watch of the Commuter Series Case. Everything we do is with the goal of limiting the potential for such frustrating outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all exposure to risk.

      Our warranty cannot be extended to your Samsung device, but we would very much like to help get you set up with a new case for a fresh start on that side of things. Please feel welcome to give us a call at 1-855-688-7269 and we will be glad to assist you further.

      Kindly,
      OtterBox Customer Service Team OtterBox