Customer Ratings & Reviews
- Model:
- 77-81236
- SKU:
- 6439193
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Commuter Series case offers excellent protection and a great fit for the Samsung Galaxy S21 Ultra 5G. Positive feedback also highlights the case's ease of use, good grip, and lightweight design, although some find the price point to be relatively high. A few users mentioned that the case is not bulky and that wireless charging works well. While most are satisfied, some customers expressed a desire for an included screen protector.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
Wonderful case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing case. I love my case. It protects my cell.
I would recommend this to a friend - Pros mentioned:Fit
Phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ot fits my phone perfectly and feels sturdy. The color is nice too
I would recommend this to a friend - Pros mentioned:Case quality
Solid case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super solid. Just adds bulk. Overall very good case.
I would recommend this to a friend Stretched out and loose fiting after 5 months.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already started stretching out, as usual for yhe defender. Not sure how this is always ok with people. They will keep selling this garbage if we keep buying it. It is no longer a tight fit. Not even 6 months of use. I will be trying out a different case next time. Im kinda done and disappointed with Otterbox.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to hear of the stretching that's occurred with your current case. Although your review is listed under the Commuter Series, you actually referenced the Defender, so we weren't quite sure which you have. Either way, we'll be glad to help cinch things down with a brand-new warranty replacement! You can use the link below to set things in motion or feel free to give us a call at 1-855-688-7269, and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped it a bunch already not a scratch 10 out of 10 will drop again.
I would recommend this to a friend - Pros mentioned:Case quality
Awesome Phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this phone!! The pictures are awesome!! It was worth the wait!
I would recommend this to a friend - Pros mentioned:Case quality
Great phone.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this phone overall. Long lasting battery. Pictures are amazing.
I would recommend this to a friend - Pros mentioned:Protection
Nice case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good case but a little bulky but I do like how it also protects the screen
I would recommend this to a friend - Pros mentioned:Protection
Not that impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems chunky and slick. Not a visually appealing case, not a comfortable one to hold. Can't really comment on it's protective capabilities yet. No glass coverage, but raises edges help if your phone doesn't fall onto something
No, I would not recommend this to a friend - Pros mentioned:Protection
Cute color and great protection!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color and I love the protection from Otterbox!
I would recommend this to a friend Otterbox Commuter
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have dropped my phone many times with this case. My screen did crack once and I had to replace screen. Then I dropped my phone a month later and the phone was unoperable. I had to replace the phone. This case isn't great. I own a galaxy s21 ultra. Very disappointed with this case so far.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Commuter Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Tough
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this phone case. I'm not a fancy girl needing bling on my case so for those who want simplicity with protection this is it. I've accidentally dropped my phone 4 times and so far so good. No damage to my phone.
I would recommend this to a friendLooked right...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was wrong size. Looked and almost fit, but was wrong size in the end.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Commuter Series case wasn't fitting properly! That's certainly unusual, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Seems ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far only had a week. I will uodate the review in a year.
I would recommend this to a friendIt was a gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was good box wash trashed ..looked like crap as a gift
No, I would not recommend this to a friendDecent case, hard to press buttons
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not allow you to press the buttons covered easily.
No, I would not recommend this to a friendGood for big hands
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy phone case, feels good in the hand. Highly recommend you have big hands when using this case as it does make the phone quite a bit larger.
I would recommend this to a friendSamaung products
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it,Best choice, I love samsung products, I have 4 appliances and two pphones and 8 tv's. LOVE MY SAMSUNG STUFF!
I would recommend this to a friendit's ok, but needs some improvement
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one started out a pretty good. I have had a whole year and the sides are stretched out and not fitting anymore. So not dirt and junk it in there between the case and the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Robert!
We're sorry to hear that you're seeing some stretching with your Commuter Series case! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so give us a call at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Glad I purchased this cover for my new phone!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Otter Box Commuter Series cover for my Samsung Galaxy S21 Ultra 5G is a great product & is a great value.
I would recommend this to a friend