Customer Ratings & Reviews
- Model:
- 77-81236
- SKU:
- 6439193
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Commuter Series case offers excellent protection and a great fit for the Samsung Galaxy S21 Ultra 5G. Positive feedback also highlights the case's ease of use, good grip, and lightweight design, although some find the price point to be relatively high. A few users mentioned that the case is not bulky and that wireless charging works well. While most are satisfied, some customers expressed a desire for an included screen protector.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Protection
Good feel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits great, good protection. Eeasy order and fast delivery
I would recommend this to a friend - Pros mentioned:Case quality
Bland case, but definitely protects your phone!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Held up well with numerous drops, didnt care for how bland the case was - but as for protecting a $1000 investment it got the job done.
I would recommend this to a friend - Pros mentioned:Fit
Great protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit. Second gen from my existing one. Got many years out of the orig. See the same.
I would recommend this to a friend OtterBox is worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've literally punted my phone into a wall/furniture/across the yard and it's been fine. You know, you drop your phone, and think you can catch it and slow it down with your foot, but forget you're not Messi, or Ronaldo, or Beckham, and end up giving it a hard kick like you're the punter during the Superbowl and your team is up by one, and you need to get it as close to the other end of the field. It's held up (and the expensive phone inside) to that and more.
I would recommend this to a friend- Pros mentioned:Protection
Excellent protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never broke a phone yet with otterbox. Highly recommend
I would recommend this to a friend - Pros mentioned:Fit
Granny3
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was a perfect and it fit like a glove! Like the feel of box.
I would recommend this to a friend - Pros mentioned:Protection
Great Phone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the outdoors it really helps to keep the phone cover from any damages
I would recommend this to a friend I guess five
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was for my husband so I asked him to rate it. His response, “I don’t know I guess five. It seems fine, I haven’t had any issues.”
I would recommend this to a friendPhone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. The only complaint is it has trouble fitting into a Samsung upright wireless charger.
I would recommend this to a friendOtterBox is always worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned OtterBox for my last several Galaxy phones, and I'm not sure I'll ever use any others. A few years ago in Germany I dropped my phone on my hotel balcony and then somehow kicked it off with my foot thru a small gap between the barrier and the floor. It fell five stories, hitting to roof pieces, bouncing off a café table, and onto the concrete. COMPLETELY FINE! I ran down to find it expecting to have an actual heart attack, and could not believe that it survived. No scratches, no dents, no dings, no cracks, nothing. The phone was 100%. I did have a Commuter Series case crack on my S20 and OtterBox replaced it with their warranty. Can't ask for better than that.
I would recommend this to a friend- Pros mentioned:Fit
Protects
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its great , Its stays on the phone very well. Otter box is the premium of cell phone cases
I would recommend this to a friend Great case.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this case since I bought my S21ultra almost a year and a half ago. Love Otterbox. Only wish I would have bought an S pen and case.
I would recommend this to a friendHorrible design this time around for Otterbox.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The right corner of my phone is exposed because the rubber has become loose. I've never taken the phone out of my case so there should be no reason for the rubber to be stretching. I'm highly disappointed in this phone case. I use to always buy Otterbox cases but I have switched to another brand because of this major defect in design
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry learn about your discouraging experience with the Commuter Series case for your Galaxy S21 Ultra. We specifically designed this case to be seamlessly compatible with your device, so those fit issues you mention are definitely unexpected. It sounds like you might have already made the choice to move on from this OtterBox, but we'd still like to try and make things right by you. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or to go over your warranty replacement options.
Kindly,
OtterBox Customer Support
Poor Quality, Poor Design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the S21+ 5g and this case in October. As others have said the phone looked great at that time. Here we are 5 months later and the top right corner of the case is now mishapen and looks terrible. Oh and I reached out to Otterbox for a warranty replacement and lucky me they sent the wrong case. Im not interested in the hassle of returning and waiting for another case that will probably give me the same reault. Otterbox used to be great, now they are garbage. Do yourself a favor, go with a Speck or LifeProof case instead.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi MarkRS168,
Although we are glad that your phone is doing well, we are truly sorry that this Commuter Series case is no longer looking its best. We’re also sorry that we sent you the wrong replacement case. This is not typical, and we would really like to get things back on track for you.
If you’re up for giving us another chance, we’d love to send you the correct replacement product. We typically do not require you to send us anything back. Please feel free to give us a call at 1-855-688-7269 and we’ll gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team