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Customer Ratings & Reviews

Your price for this item is $16.99
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The comparable value price is $39.99

Customer reviews

Rating 4.6 out of 5 stars with 654 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers consistently note the Commuter Series case offers excellent protection and a great fit for the Samsung Galaxy S21 Ultra 5G. Positive feedback also highlights the case's ease of use, good grip, and lightweight design, although some find the price point to be relatively high. A few users mentioned that the case is not bulky and that wireless charging works well. While most are satisfied, some customers expressed a desire for an included screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 654 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protect and Serve

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this OtterBox case for my S21 Ultra. It keeps it so safe and secure. I work in a warehouse and drop my phone nonstop from 6+ ft. onto hard concrete floors. It has kept it from cracking due to it's great impact absorption. Hopefully it keeps on protecting.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Rock hard solid phone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an awesome case. It feels like the softest rubber case with smooth corners. No matter how sweaty and wet my hand has gotten it has not slipped. I would have liked that it was just a little more waterproof because I seem to have to wash it maybe once or twice a day.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Sturdy but slippery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy and durable. Bottom flap for USB C port is unnecessary sini sliced it off. Plastic is extremely slippery but there are rubber side for grip. Just not as much as I would like. Good case for the price. Protection is better than most, as I've dropped the phone 3 times with the case and no damage was done.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than anticipated!! Dropped my phone on its face and back and still no damage .all around perfect coverage! 10/10 highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case for protection. I used it on my Samsung S10 and my wife and I have dropped our phones so many times and it has protected it very well. I definitely would recommend it and that is why I brought it for my new S21 Ultra. This case protects the phone and screen.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Outter Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, very durable, not as bulky with the rubber inside as opposed to being on the outside of the case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Phone Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my go to phone protector case when I buy a new phone. This is my 4th one that I have bought and will continue to buy until a better one comes out that is just as affordable. I have dropped my phones with this case on them and have had no issues to date.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Nicest camera on a phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is pretty good. Battery life is as good as the Razer phone I had before this. Has no issues connecting to Bluetooth unlike other phones in the past and best feature is probably the nice camera. It has tons of features for camera mode.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aqesome case. I had one on my iPhone 11 pro max and it flew off my sport bike on the highway doing the speed limit (lol) with zero damage to the phone. I dont see myself buying another case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a case to protect my new Samsung S21 5G Ultra. I have recently upgraded my Samsung S8 plus and I have had great experiences in the past using Otterbox cases. This case has as slim design but total protection for my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great Phone Case without the Frills

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serves it purpose without fail. The rubber piece that covers the charger port gets stuck sometimes but otherwise its Great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use and perfect size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my smartphone phone. It's easy to use and it is fast. This is the only phone that I was able to pair it with my car without having my grand baby doing it for me. Very easy to manipulate. I love the size and screen.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Commuter

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added good protection to my galaxy S 21 ultra. But at the same time was a little slippery in the hand, but overall a great case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design, material quality, fit and finish of this phone case are excellent. The missing screen protector was the disappointment.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Price

    Rated 3 out of 5 stars

    New case not as comfortable to hold.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an older OtterBox commuter case that I absolutely loved. When I bought my new phone I had to switch out to a new case. I was very disappointed to find out how rigid and uncomfortably heavy the new Commuter case is to hold. The edges are sharp and it is awkward to hold in my hand. I have small hands. So if you have small hands this may not be the best case for you.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear you're not as fond of the Commuter Series case for your new S21 Ultra as the one you had for your previous device. Not sure which phone that was, but if it was significantly smaller than your new one then that could explain at least some of the dynamic since we really haven't the material structure of the case.

      You might find our Symmetry Series to be a better match for your needs and taste this time around, as that model has an outer edge that is comprised of synthetic rubber. You can take a closer look here on the Best Buy website, and feel free to give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to chat!

      https://www.bestbuy.com/site/otterbox-symmetry-clear-series-for-samsung-galaxy-s21-ultra-5g-clear/6439190.p?skuId=6439190

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's durable, easy to hold, and sized perfectly for this device. I think it will help continue to protect the investment I've made in my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box Phone Case for S21Ultra 5G

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Great Protection Cover for my new device. This is my second Otter Box cover for my second cell phone. Previous cover from 5 years ago is still good. I anticipate this one will also last 5 years+

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Perfect phone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the case. It's a good feel not too big but big enough to not have a hard time typing. Also not bulky in pockets.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Galaxy s21 ultra 5g

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is great but did not come with any kind of screen protector and i was told by staff that Best Buy does not carry this model in stores.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Works as intended.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really good and protects great, the only down side is it doesn't come with some camera shield so you have to buy a protection glass separately since almost no one covers the camera damage.

    I would recommend this to a friend