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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 342 reviews

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96%
would recommend
to a friend

Customers are saying

Customers often highlight the excellent protection and perfect fit this Commuter Series Hard Shell Case provides for their Samsung Galaxy Note 5. Many appreciate the case's ease of use and the improved grip it offers, while some find the added bulk or weight to be a minor drawback. A few customers commented on the case's design and quality, along with the included screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 342 reviews
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Solid Case but Still Slim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the commuters from Otter Box. Never had issues with them in the past. Very solid cases and very durable. Commuter case isn't too bulky so it fits in pockets well even with the bigger Note 5 phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Satisfied for Now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case when I found out that I was getting my first smart phone and those around me says that an OtterBox is one of the better ones. So far, I have accidentally dropped my phone a few times and so far have seen almost no damage. I would say that the case does it job.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worth the price. Phones are getting expensive and a good quality case like the otter box does an excellent job of protecting it. I won't be with out one these days.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Great case for active lifestyle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is good for people with an active lifestyle. I can't tell you how many times I have dropped my phone running, at the gym lifting weights, or just chasing my kids around. Its slick and thin so it doesn't get in the way of storing in pockets or sliding in purse pockets.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    perfect to protect your phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had purchased one for my son previously and was pleased with its' durability and construction

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case works well, everything as described. I would recommend

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We’re glad that the Commuter case is working out and that it is taking care of your Galaxy Note 5. If there is anything we can do to make your OtterBox experience go from good to great please let us know. Feel free to call our friendly Otters at 1-855-688-7269.

      Cheers,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect case for note 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect case to protect your note 5. You just got to be careful with keys and such in the same pocket as your phone or something as I ripped it a bit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sturdy Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. It seems very sturdy. I'll follow up if there is a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the only product I will put on my phones. It has proven to be a valuable asset. My phone was run over several times but the Otterbox protected it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Note5 Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Otterbox. I've had one for every phone I've owned. They've been dropped numerous times and the otterbox keeps the phone in presteen condition

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Its an otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple as that. Its an otterbox. Reliable product, great warranty and customer service. Protects the phone very well and even looks good while at it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok, but not great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is slim but does not offer great protection. My wife purchased one for her note 5, and after it dropping flat on its back from approx 1ft drop, somehow broke the glass backing of the phone. Although cosmetic, i have the defender and have never had such issues with cracking.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The commuter case is not bad we wanted the defender series by Otter Box but they where sold out do we got the commuter and it works just as well .

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Sturdy and tough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped phone several times now without damaging case or phone. Jack covers are nice for repelling dust. Not as bulky as a defender case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Otterbox cell phone case. It has protected my new phone through numerous drops in driveway and garage without any damage to phone.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Protected & Stylish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Otterbox case for my phone. This is my 1st Otterbox because I was worried about it being bulky and heavy. This is perfect for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case, needs better screen protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cade, but needs more protection for the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent phone protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good hard case for Samsung Galaxy Note 5. Easy to insert and remove from back pocket.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great case, but slips out of my hand easily.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the commuter series because of the cushioning between the phone and the outer hard shell, but this time the outer shell is lacking in grip. The phone keeps slipping from my hands causing me to nearly drop the phone several times each day.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi gojira 136,

      That’s great that you love the cushioning between your Galaxy Note 5 and the outer shell. We're sorry to hear that the Commuter’s outer shell is a bit too slippery for your comfort level! We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc. If you ever need any help with your OtterBox please feel free to call our friendly Otters at 1-855-688-7269.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    awsome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great case I love it and I really like that it came with a screen protector that actually works well.

    I would recommend this to a friend