Customer Ratings & Reviews
- Model:
- 77-83436
- SKU:
- 6471490
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the Commuter Series Hard Shell's excellent protection and snug fit for the Apple iPhone 13 Pro. Many appreciate its lightweight design and ease of use, along with the variety of colors available. However, some find the case adds a bit of bulk, and there are concerns about compatibility with wireless charging and magnetic accessories. The quality of the case itself is generally praised.
This summary was generated by AI based on customer reviews.
Cool case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy and hardy. Like that it feels very durable. Don’t like the feel of the case though.
I would recommend this to a friendsolid case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little too slippery and no screen protector. Love the case, but those are the two issues for me.
I would recommend this to a friendOtterBox for iPhone 13 Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy case, but sometimes phone will raise above shell and must be pushed back down.
I would recommend this to a friendGood case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case not enough in stock to choose from limited in stock but a good pick.
I would recommend this to a friend- Cons mentioned:Magsafe
Not MagSafe compatible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case but MagSafe is basically useless with it.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any confusion with your recent purchase! While this case is capable of wireless charging on MagSafe chargers, it is not designed for optimal performance with all MagSafe accessories. If that's something you're wanting, we'd suggest checking out our line of made-for-MagSafe cases. If you have any questions, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
iPhone 13
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish screen was a little bigger screen. Had the XR which was bigger.
I would recommend this to a friendGood case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall durable and easy to install. Didn’t have any problem yet.
I would recommend this to a friendIphone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Durable and protects my phone from impact due to fall.
No, I would not recommend this to a friendExpected better protection on the outer layer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok looking, I would want more padding on the outer layer
No, I would not recommend this to a friend- Cons mentioned:Magsafe
Misleading
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case, but it is not magsafe compatible like it says in the description, and I bought it because it was supposed to have that feature.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Anthony!
We're sorry to hear about any confusion with your recent Commuter Series purchase! While this case is capable of wireless charging on MagSafe chargers, it is not designed for optimal performance with all MagSafe accessories. If that's something you're wanting, we'd suggest checking out our line of made-for-MagSafe cases. If you have any questions, give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Avoid at all costs
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nasty cheap garbage. Chemical crap you don’t need and does not protect your phone. Horrid customer service and warranty.
No, I would not recommend this to a friend- Cons mentioned:Wireless charging
Meh..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not work with wireless charging! Overall… its your same old same old otter box case. Nothing has changed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Pretty disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always been a fan of OtterBox. Every iPhone I have every had an OtterBox on it. Wireless charging does not work with the symmetry or Commuter. I have tried multiple different wireless charges and still nothing. Mostly importantly for me it does not work with the Tesla wireless charger. Guess I will have to find another brand that works.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Mitch!
We're sorry to hear about your frustrations with your Commuter Series case! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. We appreciate your feedback about your troubles with the wireless charger in your Tesla, and we'll be sure to pass your thoughts along to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Cons mentioned:Magsafe
Did not work with magsafe.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Supposed to be magsafe compatible, but would not allow the phone to charge.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Commuter Series case! While that case isn't designed to work with the magnetic features of that MagSafe charger, it should be able to Qi charge on it in a flat orientation. If you're still having troubles with that, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Case protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased this item and few weeks ago and It's a really good products are really really mean it
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're happy with your Commuter Series case so far! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 and share your thoughts.
Best,
OtterBox Customer Service Team
Mislabeled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mislabeled - said it for iPhone 12, so I can’t really mute and unmute.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you somehow ended up with an OtterBox for a device other than what you're currently using. Not quite sure how something like this would have occurred, but we are confident that Best Buy will be able to straighten things out in a hurry to make sure your iPhone will be well protected going forward.
If we can be of any further assistance, feel free to give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to help.
Best,
OtterBox Customer Service Team
Commuter phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to keep pushing my phone back in the case. It is like it doesn’t fit right
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're having some trouble with the overall fit of your current Commuter Series Case. Let's take it from the top with a brand-new warranty replacement that is sure to cinch things down for maximum protection going forward! You can set things in motion via the link below, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
- Cons mentioned:Magsafe
Great case - Magsafe did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the case itself. Unfortunately, the magnetic component of the "Magsafe" feature did not work, which was a deal breaker for me.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know you're otherwise a big fan of the Commuter Series Case, though we're certainly sorry about the confusion regarding the specific compatibility between it and the MagSafe charger. Although this model will allow a charge to pass from the MagSafe charger through to the iPhone, it wasn't designed with any internal magnets to help hold the two together.
Understanding that's a deal breaker for you, we do make several different cases that are fully compatible with Apple's accessory ecosystem, which you can check out over on our website. And please feel welcome to give us a call at 1-855-688-7269 with any questions and we'll always be happy to help!
Best,
OtterBox Customer Service Team
- Cons mentioned:Magsafe
Crap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says mag safe but won’t stick. Terrible not worth it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Matty!
We're sorry to hear about any confusion with your recent purchase! While this case is capable of wireless charging on MagSafe chargers, it is not designed for optimal performance with all MagSafe accessories. If that's something you're wanting, we'd suggest checking out our line of made-for-MagSafe cases. We'd suggest checking out our Symmetry Series+ with MagSafe here: https://www.bestbuy.com/site/otterbox-symmetry-series-for-magsafe-hard-shell-for-apple-iphone-13-pro-black/6471473.p?skuId=6471473
Best,
OtterBox Customer Service Team
Top Layer Plastic Broke — Not Worth $80
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case in April and it’s broken in December. I usually love Otterbox but this is the worst case I’ve ever bought.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Very sorry to hear your current Commuter Series case has cracked under the pressure after just a mere eight months on the job. Hopefully the case was at least taking care of business in terms of helping to keep your iPhone safe from harm when the damage occurred, but however it went down, we'll be more than happy to help get you set up with a brand-new warranty replacement for a fresh start.
Just ping our handy Otters through the following link, and we'll have this all fixed up in no time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support