Customer Ratings & Reviews
- Model:
- 77-83436
- SKU:
- 6471490
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the Commuter Series Hard Shell's excellent protection and snug fit for the Apple iPhone 13 Pro. Many appreciate its lightweight design and ease of use, along with the variety of colors available. However, some find the case adds a bit of bulk, and there are concerns about compatibility with wireless charging and magnetic accessories. The quality of the case itself is generally praised.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
Happy with the item.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality as expected by Otterbox. I love the color. I love the way the rubber is hugging the edges of the bezel. Great way to protect the glass from cracking. Paid for same day delivery because I didn’t meet the minimum. I’m really impressed how it got delivered to our house after 4 hours. I love how BestBuy is improving their delivery service.
I would recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Wireless charging
Good case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good case for the money, protects the phone well. Remember when putting the hard plastic frame on to open and feed the charger port cover through the opening. You will have to move the wireless charger around on the back until it lines up and works.
I would recommend this to a friend - Cons mentioned:Wireless charging
Otterbox fan for years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every iphone ive ever owned has had an otterbox case. I drop phones all the time and have never broke my phone. It solid with protection but i should i get this even tho the wireless charge stinks or should i go with a better manufacturer
I would recommend this to a friend - Pros mentioned:Weight
Loves it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally, I don’t like to put a case on my phone but this phone case is Light weight and not too thick
I would recommend this to a friend - Pros mentioned:FitCons mentioned:Magsafe
Would be a 5 star but Otterbox lied about MagSafe.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case and snug fit. This case is not for MagSafe. The listing says compatible with MagSafe but there’s no MagSafe ring built into the case and the result is a very and I mean VERY weak magnet connection to the MagSafe charger. It’s so weak that it’s hard to get it aligned and it will fall right off the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any confusion with your recent purchase! While this case is capable of wireless charging on MagSafe chargers, it is not designed for optimal performance with all MagSafe accessories. If that's something you're wanting, we'd suggest checking out our line of made-for-MagSafe cases. If you have any questions, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Cell Phone Cover
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product, would recommend buying this product
I would recommend this to a friendiPhone 13
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The backside is too slick no grip the phone with all easily! Returning back to Best Buy today
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Merrill!
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about the grip provided by your case, and we'll be sure to let our design team know about your experience. We're sad that you ended up returning your case, but we hope you chose an OtterBox for your protection needs. If you're still looking for a case with more grip, we'd suggest checking out our Defender Series Pro here: https://www.bestbuy.com/site/otterbox-defender-series-pro-for-apple-iphone-13-pro-black/6471499.p?skuId=6471499
Best,
OtterBox Customer Service Team
Iphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wrong item and it didn’t fit my phone. I need to go back and return it now
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you somehow ended up with the wrong OtterBox. Fortunately, Best Buy is among the very best in the business when it comes to returns/exchanges. Although you'll need to work with them on this specific issue, if you have any questions about which case will work for your needs, taste, and specific device, feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help point you in the right direction!
Best,
OtterBox Customer Service Team
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I picked it up it looked like it had been used by someone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Ethan!
We're sorry to hear that your Commuter Series case was received in less-than-new condition! We appreciate your feedback, and we'll be sure pass this up the ladder. If you still have that case, we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team