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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 573 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the excellent protection and snug fit offered by the Commuter Series Hard Shell case. Many appreciate its comfortable grip and stylish color options, while some find it adds a bit of bulk and lacks MagSafe compatibility. Positive feedback also highlights the case's ease of use, lightweight design, and overall good quality. A few customers expressed a desire for a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 574 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Solid case. It does what I need it to do.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case. It does exactly what I wanted it to do. Be low profile and protect my phone from minor bumps and drops. I would recommend to anyone who just needs a simple case to protect their phones.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Dropped many times and no cracks!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped my phone with this case 5 times already from the waist down as well as down the stairs in my house. It survived all falls! Not as bulky looking as the other otter box cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone case is simple and feels great and it’s good quality and my wife loves it and it u drop your phone a lot otter case is the way to go

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The feel of otter box cases is declining.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded from an iPhone 8+ to the 13 Pro Max and when shopping for cases I was certainly comparing the feel of my old 8+ commuter case to the new offerings even including the Defenders, Symmetries, and Commuters. Was very disappointed that the uplevel cases are now just cheap hard shells that will most certainly scratch the side of the phone like what used to happen back in the iPhone 4 and 5 days when dust and dirt infiltrates into the case. Only the Commuter was a two part case with a rubber insert and a plastic shell around that like my old iPhone 8+ Commuter case. The outer shell is thinner plastic so is not as tough feeling as the old case either. The rubber insert also does not have as thick of a lip around the front to protect the display as much as the older case either. Given the sad feeling of cheapness on the uplevel cases, I went with the new Commuter as I wanted the softer rubber insert around the phone to better prevent scratching of the phone edges. I must say my old commuter has kept my old phone looking pristine so I do hope for the same with the new commuter but I’m not as confident it will. One thing was true for all cases in that since the camera bump sticks out like a tail on a dog, there is no hope of setting the phone flat on its back on a table in any case and not have the phone rocking around like a bad chair with crooked legs. My old commuter was actually thick enough to not have more plastic sticking out around the cameras so it would lay flat on a table. Also while still allowing wireless charging to still work. To be honest, I’d design a better series of cases. Not looking for the old bulky corner bumps to return, but these cases could certainly stand to be thicker such that the phone would lay flat on a hard surface, have better frontal protection, have a more textured surface for better grip, and have a recessed area for the mag safe features to still work. I could whip that out in solid works in no time flat… At least the new commuter case was a bargain compared to the others and did install very easily.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with our case offerings for your new device! We greatly appreciate your feedback about the feeling of your Commuter Series case, and we'll be sure to pass your thoughts up the ladder to our design team. Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very protective on phone. I normally stay with this kind for my phone as I tend to drop it often and it keeps it protected. Also like it protects the plug area from debris.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good solid case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son’s phone. Apple leather case just couldn’t take teenage abuse. This case is low profile while being protective. Really like it.

    I would recommend this to a friend
  • Cons mentioned:
    Magsafe compatibility

    Rated 2 out of 5 stars

    Good case, bad MagSafe, bad description

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely did not work with MagSafe. It could charge if I laid it down perfectly, but there was no magnetic connection strong enough to hold upright on a charger or even the MagSafe car Mount.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there! We apologize for any disappointment you've had with your Commuter Series case. You're correct to say this isn't one of our made for MagSafe cases though. While this case will work with Apple's MagSafe charger, it won't have the "locking" component necessary for some MagSafe chargers and accessories. If this is an important feature for you, we'd recommend taking a look at our Symmetry Series+ or Defender Series XT cases that include an additional magnet imbedded within to ensure that connection runs through the case to your device. Please feel free to give our friendly Otters a ring at 1-855-688-7269 with any questions or if you'd like to chat about this further.

      Best,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Quality Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned several Otterbox products and they never disappoint. Use in conjunction with a screen protector and your phone is *almost* indestructible.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    This product has saved me countless times!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long time user of this product for my phones. It has saved me countless times over the years. Highly recommend if you’re looking for solid protection for your devices.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Amazing case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy this as an emergency and found myself loving this case. Case was only supposed for a day or two but now its my main case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy, Slim, and easy carry

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the design and portability of the case despite its rigid design! Its almsot unnoticable in my pocket and has amazing handle.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable case. Not too bulky. I can keep it in my pocket all day with no issue. I’m notorious for dropping things, this case does the trick

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my new phone. The case is a little less for grip and is kind of bulky but it does provide the maximum protection to the entire phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love these cases

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always believe in these cases. I ran over one with a skid steer . The iPhone was bent but still working. The case I reused on the new phone

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Otter box for the wife

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than not having a built in screen protector this is the same old time quality you would expect from an otter box

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent protection of your iPhone 13

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good protection in case you drop your iPhone 13, if dropped accidentally you will have a better chance to protect your screen from breaking.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    An improvement.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a better fit than last generation iPhone 12 Pro Max silicone case. Seems to be harder to remove and may be thicker.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Case for our new iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another iPhone so another Otter case to protect it! We have always been happy with their cases and know that this one will be great too!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife says that it is the best case that I could have given for her phone. She is very happy with the color, and she loves it.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the commuter case it not to bulky and it looks great on your phone the best part is no fingerprints show on it I would definitely recommend

    I would recommend this to a friend