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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 107 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

84%
would recommend
to a friend

Customers are saying

Customers highly value the Commuter Series Hard Shell for MagSafe for Apple iPhone 16 Pro Max's protection, build quality, and fit. While some find it a bit bulky, others appreciate its lightweight design. However, some customers have expressed concerns about the camera button cutout and the grip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-107 of 107 reviews
  • Rated 1 out of 5 stars

    Ottherbox qont last long

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not Worth, bad product because wont last lo g. I would not recommend this product. I ended un buying replacement at Marshals.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s peeling and fading. Not good quality at all. The case is black but now just looks grey and off black

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Case is not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case doesn’t cover the camera control button and just makes the case look awkward. Wish I tried returning the case sooner

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions. OtterBox

  • Rated 1 out of 5 stars

    Don’t buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible case. Scratches phone up because it does not tightly fit on phone

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Bad design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad design alway used otterbox but this time had to use speck much better design.I don’t want 1 inch of my phone exposed and this case does just that.my luck I would drop my phone right on that spot.no thanks

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback about the new design for the iPhone 16 Pro Max product. We have taken your feedback to the company for future consideration on this option. OtterBox

  • Rated 2 out of 5 stars

    Get a diffrent case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this case because I have always used Otterboxes, but this is the first time I am disappointed. It will protect your phone, the only major flaw is the right side camera button. It will most likely break your screen or screen protector if the phone falls and the point of contact starts from that side. I had dropped my phone a couple of times but when it hit the side of the table, it completely shattered my screen protector. I would keep replacing my screen protector because somehow during work it will start to crack from there. Past Otterboxes never gave me this problem

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you experienced an issue with your case and/or screen protector! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation. OtterBox

  • Rated 5 out of 5 stars

    Best case to buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop my phone from breaking bu getting ran over but its case atill hasn’t broken

    I would recommend this to a friend