Customer Ratings & Reviews
- Model:
- 77-93488
- SKU:
- 6548443
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Commuter Series Hard Shell, especially regarding its protective qualities and snug fit. Users appreciate its ease of use, color matching, comfortable grip, and overall case quality. The case is also praised for being lightweight and offered at a solid mid-tier price, with a minimalist design that still provides great protection.
This summary was generated by AI based on customer reviews.
Crash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always liked outer box they are very durable.
I would recommend this to a friendPoor case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was terrible. It doesn't closely fit the iPhone 16e, and constantly came loose. After only two weeks of use, the screen protector shattered, and I had to replace it, so I replaced the case, too. I will say that I got a different OtterBox case (Commuter +, I think), and it has been excellent. It is possible I got a defective case, but I wouldn't trust this model again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re so sorry to hear about the trouble with your product and glad to hear your new case is working great for you! Please note for the future that we have a great warranty, and if your product has any issues, we'll be more than happy to get you a new product via warranty replacement.
Decent phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a decent phone case for the most part. My husbands phone keeps trying to easily pop out of the case though, which is concerning, especially because it isnt a cheap phone case. I'd probably spend my money on a better case honestly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Kristen! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Good phone case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the defender but much better than most cases on the market
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Brendan! Thank you for the feedback on our Commuter Series case! We still offer a variety of cases for your device and are always looking to add to our portfolio!
Pass on this one
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had two of these. They stink. Otterbox is always my go to. Use them for all my and kids phones. It this one is poor. Plastic breaks easily and the rubber falls off and breaks. I’m now on my third. And I’m not buying it again. Their warranty is easy and quick. But you have to pay $10 for a new one. Since this one lasted less a than 6months. I’m moving on. Disappointed in otterbox
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you for your feedback regarding the Commuter Series. We have taken your feedback to the company for future consideration.
RETURNING IT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dislikes 1. the fact that it's not solid material all the way through. 2. the inner lining in flimsy and comes detaches from the hard shell randomly. 3. There isn't enough clearance around the lens and screen to protect them (hold a flat edge across the berm/lip of the lens "protector," and you'll notice that flat edge barely missies the lens surface). 4. the power cord protector/lid is a complete gimmick. In fact it is annoying and frustrating when you need to charge the phone quickly with one hand. I've had cases without such "protectors," and it has no bearing on the integrity of the phone. likes-- Can't find any. in general- a deplorable piece of design/engineering. I don't know where the manufactures get the temerity to charge $40 for this nonsensical piece of gimmickry, but they should be ashamed! They've cut massive corners, and to be peddling this product as "drop safe" is egregious. For the price, it should be one solid piece with generous berms for the screen and lens. Unfortunately we live in flagitious times and price is determined without any merit. This'll be a RETURN.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear this case was not a good fit for your needs. Please reach out to our CS Team by phone or via chat, and we are happy to help with finding another case option that may meet your needs better. We are also always happy to answer any questions that may arise!
Purchased as gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift so I can’t review completely. Based on other OB items I have had should be ok
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Donald! We hope the recipient of your gift enjoys the great protective nature of the Commuter Series case. Should any questions arise, please do not hesitate to reach out to our Customer Service Team, as we are always happy to help!
no access to charge port
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product. did not fit my Iphone 15 well. blocked access to charge port
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Hard to open cover
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger port cover on this is rather difficult to open compared to other commuter series.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Colin! We are sorry to hear that the charging port is a bit more difficult to open than previous Commuter Series. However we have a great warranty, and we would be more than happy to get you a new product via warranty replacement if something were to go wrong with that case!
OtterBox Hard Shell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Hard Shell is thick, therefore making it very difficult to charge my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We hope you are enjoying the rugged protection of your Commuter Series Case! We do value your feedback and continue to improve our cases with every iteration. Thank you again for the feedback and we hope you have a fantastic day!
Phone cover
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is good but friendly to use it, so far so good.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so glad you are enjoying the Commuter Series case. Please reach out to our CS Team by phone or via chat should any additional questions arise, as we are always more than happy to help.
Case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok but it constantly wants to slip out of the one corner
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you are experiencing an issue with one corner of your Commuter Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
I aint hip
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had grab dis joint 4 my momz so i really can’t speak on it
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Rico! We hope your mom enjoys the great features and protection of the Commuter Series case. If our Customer Service Team can assist with any questions, please do not hesitate to reach out, as we are always happy to help!
Not Recommended.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of the rubber sides... It doesn't feel safe at all. I was able to pull the sides, including see the edge of the phone. Touching it, doesn't offer much protection at all. RETURNED TO STORE after 10 minutes.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are glad to hear that the retailer helped with this issue.
Doesn’t fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t fit the phone , it’s not work for my phone
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this.
Overpriced
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels cheaply made. MagSafe wasn’t as strong as other cases.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice it’s just ok. Phone keeps glitching…,,,……………..
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! While it appears the issue you are experiencing is with the device itself, our Customer Service Team is always happy to answer any questions or assist with any issues involving the case!
Slippery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Edges are slick so hard to prop up to watch videos. Small gap between edge of case and the volume buttons
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Should the gap that you are referencing not resolve as the case settles on to your device, we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Poor design or defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always been a big user of Otterbox products, but they’ve absolutely dropped the ball on this case. Phone is constantly falling out of the case in the top right corner. Not sure whether this is a defect or just a poor design. Definitely not worth the price tag for this problem to be continuously occurring.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are sorry to hear about the issues with our product. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Doesn’t get the job done.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t see the phone and doesn’t stay put. It comes off too easily w slick phone casing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!