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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 726 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
95%would recommend to a friend

Customers are saying

Customers have good things to say about the Commuter Series Hard Shell, especially regarding its protective qualities and snug fit. Users appreciate its ease of use, color matching, comfortable grip, and overall case quality. The case is also praised for being lightweight and offered at a solid mid-tier price, with a minimalist design that still provides great protection.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 726 reviews
  • Rated 4 out of 5 stars

    Ms

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it except for the flap covering charger insert slot

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually try to buy one to go with new phone purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter is always strong but they get dirty so easily.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great, still in good condition after months of use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case looks dirty even after i washed it off with soap

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty durable case for someone who is constantly rough on devices

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    otter box commuter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wants to pop off the top of the phone when in and out of pockets

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox is awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a little clunky, but I'm sure it'll do the job. Great faith in Otterbox.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Apple Case

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    Best Buy Employee
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for protection. I guess that’s good because of how slippery this case was.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 4 out of 5 stars

    Crash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always liked outer box they are very durable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was terrible. It doesn't closely fit the iPhone 16e, and constantly came loose. After only two weeks of use, the screen protector shattered, and I had to replace it, so I replaced the case, too. I will say that I got a different OtterBox case (Commuter +, I think), and it has been excellent. It is possible I got a defective case, but I wouldn't trust this model again.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product and glad to hear your new case is working great for you! Please note for the future that we have a great warranty, and if your product has any issues, we'll be more than happy to get you a new product via warranty replacement. OtterBox

  • Rated 2 out of 5 stars

    Otterish

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy but bulky. Slip resistance is a plus. Wireless charging is temperamental

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the Commuter Series. We have taken your feedback to the company for future consideration. OtterBox

  • Rated 3 out of 5 stars

    Decent phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a decent phone case for the most part. My husbands phone keeps trying to easily pop out of the case though, which is concerning, especially because it isnt a cheap phone case. I'd probably spend my money on a better case honestly.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Kristen! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    RETURNING IT

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dislikes 1. the fact that it's not solid material all the way through. 2. the inner lining in flimsy and comes detaches from the hard shell randomly. 3. There isn't enough clearance around the lens and screen to protect them (hold a flat edge across the berm/lip of the lens "protector," and you'll notice that flat edge barely missies the lens surface). 4. the power cord protector/lid is a complete gimmick. In fact it is annoying and frustrating when you need to charge the phone quickly with one hand. I've had cases without such "protectors," and it has no bearing on the integrity of the phone. likes-- Can't find any. in general- a deplorable piece of design/engineering. I don't know where the manufactures get the temerity to charge $40 for this nonsensical piece of gimmickry, but they should be ashamed! They've cut massive corners, and to be peddling this product as "drop safe" is egregious. For the price, it should be one solid piece with generous berms for the screen and lens. Unfortunately we live in flagitious times and price is determined without any merit. This'll be a RETURN.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear this case was not a good fit for your needs. Please reach out to our CS Team by phone or via chat, and we are happy to help with finding another case option that may meet your needs better. We are also always happy to answer any questions that may arise! OtterBox

  • Rated 3 out of 5 stars

    Good phone case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as the defender but much better than most cases on the market

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Brendan! Thank you for the feedback on our Commuter Series case! We still offer a variety of cases for your device and are always looking to add to our portfolio! OtterBox

  • Rated 2 out of 5 stars

    Pass on this one

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had two of these. They stink. Otterbox is always my go to. Use them for all my and kids phones. It this one is poor. Plastic breaks easily and the rubber falls off and breaks. I’m now on my third. And I’m not buying it again. Their warranty is easy and quick. But you have to pay $10 for a new one. Since this one lasted less a than 6months. I’m moving on. Disappointed in otterbox

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for your feedback regarding the Commuter Series. We have taken your feedback to the company for future consideration. OtterBox

  • Rated 3 out of 5 stars

    Purchased as gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift so I can’t review completely. Based on other OB items I have had should be ok

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Donald! We hope the recipient of your gift enjoys the great protective nature of the Commuter Series case. Should any questions arise, please do not hesitate to reach out to our Customer Service Team, as we are always happy to help! OtterBox

  • Rated 3 out of 5 stars

    no access to charge port

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product. did not fit my Iphone 15 well. blocked access to charge port

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 3 out of 5 stars

    Hard to open cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charger port cover on this is rather difficult to open compared to other commuter series.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Colin! We are sorry to hear that the charging port is a bit more difficult to open than previous Commuter Series. However we have a great warranty, and we would be more than happy to get you a new product via warranty replacement if something were to go wrong with that case! OtterBox

  • Rated 3 out of 5 stars

    OtterBox Hard Shell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Hard Shell is thick, therefore making it very difficult to charge my phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope you are enjoying the rugged protection of your Commuter Series Case! We do value your feedback and continue to improve our cases with every iteration. Thank you again for the feedback and we hope you have a fantastic day! OtterBox