Customer Ratings & Reviews
- Model:
- 77-91114
- SKU:
- 6584838
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Most terrible phone case ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the worse case I've ever bought. I've had this thing for literally 1 month and it's already warped and loose on my phone. My screen is already cracked and this definitely was not worth the money. They should give this away for free.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Nate! We are so sorry to hear that you have experienced a warping issue and looseness with your Commuter Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Not a good choice. Get the defender series.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case fell apart like a wet paper sack. It's two pieces held together by adhesive. A hard outer and a rubbery inner. If that glue ever gets say, left out in the sun warm, it's going to come apart with a quickness.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that the Commuter Series case was not to your liking. It is intentionally designed to have the hard outer plastic and the soft rubber inner portion. Extreme heat can cause the rubber portion to become more loose and flexible than it would be in a typical temperature range. If we may assist with any questions or help you get back into the Defender Series case, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Bent out of shape
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is good for a couple of months and then starts to stretch and get out of shape. It no longer conforms to the shape of the phone, leaving the top right edge exposed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have an amazing warranty!
POOR QUALITY FOR BUTTER FINGERS!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality! I bought this and with in the first month i dropped my phone and screen shattered! Spend the extra 10$ on the defender series pro. It will be worth it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Anthony! We are so sorry to hear you experienced a device drop that resulted in device damage. We are so glad that you found the Defender Pro Series case! If we can assist with any questions or needs, please do not hesitate to reach out to our Customer Service Team!
meh
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this isnt even mine or what it looked like but the one I do have is clear and its just not what I care for. have defintiely had better cases
No, I would not recommend this to a friendOverpriced Trash
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has never sat right on my phone.. somehow thats my problem though and my local store wouldnt exchange it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Don't buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, however I dropped my phone and my screen did crack. Charger cover is annoying , cut it out. Don't recommend.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Johnny! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Worst case ive had to deal with
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had my phone in my backpack and it fell out but as soon as it made contact with the ground the case seperated from the phone and my back glass and screen were desimated by the impact
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Commuter Series case for your Galaxy S23 Ultra. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Does not last
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not once drop the phone, yet parts of the shell got brittle and cracked in just a few months. A piece around the charing area cracked off along with a corner piece.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to hear the Commuter Series case for your Galaxy S23 Ultra has seen better days. We get how that could be a bit discouraging and we know that you expect more longevity out of your OtterBox. There's no need to worry though! We have our amazing product warranty in place to keep you covered when something unexpected like this happens. If you could please give our awesome Otters a ring at 1-855-688-7269, they'd be more than happy to help get things moving on your replacement case.
Warm Regards,
OtterBox Customer Support
Sucks
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my phone once after paying $1200 for phone and $75 for otterbox and my phone was ruined not protected at all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Talisa! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Does not fit well.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not fit the phone well. The hole in the case was not perfectly aligned with the charger port, so to charge the phone, I had to remove the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Marcia! We're very sorry to learn about any trouble you've had with the Commuter Series case for your Galaxy S23 Ultra. We specifically design our cases on an individual basis to ensure their seamless compatibility with the unique features of your exact device, so any fit issues are definitely unexpected. We'd like to see what we can do to make things right by you though. Please give our friendly Otters a buzz at 1-855-688-7269 and they'd be more than happy to look into your case replacement options under our fantastic product warranty.
Best,
OtterBox Customer Support
garbage
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.garbage, dont fit right and falls apart very unhappy with otterbox stole $50.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you are experiencing an issue with your Commuter Series case for your device. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
A
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't recieved yet, it takes forever I don't why
No, I would not recommend this to a friendNot happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited four days to get my order I haven't gotten it I think I should get my money back am very upset with this
No, I would not recommend this to a friendWorst phone ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is slow and does not complete with previous model Lags and voice by google is poor. 1 star for camera
No, I would not recommend this to a friendwouldn't recommend....
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber on otterbox cases always seems to lose shape after a month or two...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Albert! We apologize if your are experiencing an issue with the rubber portion of your Commuter Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Otterbox case
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad galaxy s23 ultra case, Don't buy this otterbox case you will regret it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that the Commuter Series case for the S23 Ultra is not all you had hoped it would be. We have an amazing warranty and we are happy to replace the case to alleviate any specific issues or problems you are experiencing with the product. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Nope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st drop phone flew out of the case. It's barely a cover
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced an issue with your device coming out of the Commuter Series case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Phone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit for my phone. Great protection and non-slip backing.
I would recommend this to a friendLove this case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it has the side grips on the bottom back, not as slippery as previous versions. I really like how the power connector on bottom has a cover for extra protection. You just can't go wrong with the OutterBox name and reputation!!
I would recommend this to a friend