Customer Ratings & Reviews
- Model:
- 77-91474
- SKU:
- 6584806
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Didn't last 5 months.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this for just short of 5 months and the rubber portion of the case has stretched away from the phone. Not sure why this would happen as I do not store or carry the phone anywhere that would put pressure on the case to make it stretch. I can only conclude that it comes down to cheap materials. Spend your money on a different case and stay away from this one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Arthur! We are so sorry to hear that you experienced a stretching issue with the rubber portion of your Commuter Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have a great warranty!
Affordable - Stylish
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is for style "looks" more then anything the case- (this isn't a OtterBox issue) -will easily slip on and off, it doesn't protect the screen or camera area really at all outside of flat flooring drops. Highly recommend you look elsewhere for protection and good luck there. Samsung design failed this device. Style 5/5 Fit 2/5 Protection 2/5 - Doesn't protect the screen at all. Feel good in hands 4/5
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Chad! So sorry to hear the Commuter Series case for your Galaxy S23 Ultra wasn't quite what you were hoping for. We're happy to hear you've been a big fan of this case style though! While this case does feature raised edges around your screen and camera to assist with drop protection, we'd recommend pairing this case with one of our trusted screen protectors if you're looking for 360 degree protection.
We'd also like to mention that we design all of our cases on an individual basis to ensure their seamless compatibility with the unique features of your exact device, so any fit issues are definitely unexpected. We'd like to see what we can do to make things right by you. Please give our awesome Otters a buzz at 1-855-688-7269 and they'd be more than happy to help find the best path forward for you.
Warm Regards,
OtterBox Customer Support
horroble phone case
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this item is actually really bad amd a waste of money, it warps and doesnt really protect your phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Average
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke plastic upon first accidental drop. Didnt see anything special. Otterbox will warranty but still charge you shipping and handling.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you had this particular experience following a device drop. We do have an amazing warranty and are most happy to replace that case to keep your device well protected! We're apologize for any frustration associated with the associated fee. We grab a shipping and handling fee on all warranty claims. This allows us to get you a new OtterBox with less hassle to you!
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case isnt as tight where the buttons are. So frame of phone is showing in that area. Expensive for quality
No, I would not recommend this to a friendGood case could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good hardshell case.....sides not too much protection. I got it on sales so fair price
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Mike! We appreciate the feedback and hope you are enjoying your new case! If any problems do arise in the future, give our CS Team a call at 1-855-688-7269 and we are happy to help! Thank you again!
Compared to iphone s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has its + and -. The main issue is not able to move around on doxument when zoomed in or magnified. Great pic quality.
I would recommend this to a friendIt's ok.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is just ok. Not like the high end Otter Box I had for my previous ph. I will eventually purchase one. I don't feel this would have good protection if I dropped my phone from a standing position! My ph cost lots of $$! Once I pay it off I will invest in a better quality (cushioned) cover!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Elivra! We hope that the features and great protection of the Commuter Series case grows on you with time and use. If any questions or needs arise related to this case, please feel free to reach out to our Customer Service Team as we are always happy to help!
otterbox is good stuff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but the other full coverage model is better...
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We hope you enjoy the amazing protection and features of the Commuter Series case! Please reach out to our CS Team by phone or via chat if you would like to explore some of our other case offerings for your device as we are always happy to help!
Case is loose
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is good but its loose. The phone keeps coming off the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Hugo! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Its ok for a basic case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a basic case that is not a super good fit but it does the job
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We hope you enjoy the protection and features of the Commuter Series case for your device. Should any questions arise, please feel free to contact our Customer Service Team as we are always happy to help!
Not Impressed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it on my phone for 3 weeks and dropped it one time and the screen broke.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Nice but needs to be cheaper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case but it started to come apart after a few days. Still able to use though
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Tristan! We're so happy to hear you've been a fan of the Commuter Series case for your Galaxy S23 Ultra so far, despite those minor concerns. As for pricing, we think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. With that said, we'd be more than happy to look into your case replacement options under our fantastic product warranty. Just give our friendly Otters a ring at 1-855-688-7269 and they'll be able to assist you further.
Best,
OtterBox Customer Support
Missed Opportunity to Show Exceptional Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the phone and the old owners google information was in the phone so I couldn’t use it. When I went to return the phone, Amazon had the same product on sale. It was prime day. I asked for a price match (which is Best Buy’s policy) but was told it was up to the manager because the sale price was a prime day special. The manager told the mobile associate I was working with that they would not honor the price match. So I got nothing for my inconvenience and Best Buy could have used this my situation to show superior customer service but decided it was not worth it for a total tech long time customer. Needless to say, I bought the item from Amazon brand New in the box saved 200.00 and have no issues. Do not buy open box phones not worth it.
No, I would not recommend this to a friendYou had one job.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only picked up this case with store credit because they didn't have any Defender Series in stock. Within next couple of days the top right corner of the case, above the volume keys was already starting to loosen and just wouldn't hug the body of the phone. BRAND NEW! No drops, only installed it once. I didn't take it off unti the Defender came in. The rubber is lose and flimsy with nothing to grip onto so it simply doesn't.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Ryland! We're very sorry to learn about your experience with the Commuter Series case for your Galaxy S23 Ultra. We specifically designed this case to work congruently with the unique style and features of your exact device, so any fit issues are definitely unexpected. We get how that can be a bit disappointing though. But there's no need to worry! We have our amazing product warranty in place to keep you covered when things go sideways. Just give our friendly Otters a ring at 1-855-688-7269 and they'd be more than happy to get the ball rolling on your replacement case.
Kindly,
OtterBox Customer Support
Not thought out very well
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 both had same issue . Nothing on the top right of the rubber to keep it place. From day 1 the rubber portion protecting the right side of the phone sags.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are sorry to hear about the fitting issues on your device. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Would Not Purchase - 1 Year of use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst case I have ever bought for any phone I have owned. Waste of money. Defective to the point of falling off phone. Rubber case has become warped, hard backing barely remains clipped on. I am assuming this line of cases are either rejects of the more expensive case production runs, or the material is inferior grade not meeting quality control and used to make these to recoup potential losses. Either way, do not buy. Read other reviews. First and last Otterbox I plan to buy. I am an objective individual.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry that you are experiencing an issue with the rubber portion of your Commuter Series case falling off of your device. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have a great warranty!
Customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is good quality but has zero protection for the rear camera. Rear camera is even with the rear of case don't advise case for the S23 ultra have own otterbox case in the past all were great this one has problems
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks so much for taking the time to share your thoughts on the Commuter Series case for your Galaxy S23 Ultra with us. We designed this case to have raised edges around your screen and camera lens to help with drop protection, but we apologize if this wasn't sufficient for you. We sincerely appreciate your feedback and we'll be sure to share it with our design team for you. Please feel free to give our customer service team a buzz at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Kindly,
OtterBox Customer Support
Dont buy unless you have it wrapped in foam.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The durability of todays phones is horrible. I will not be buying anymore, I do not recommend this phone to any as yhe "gorilla glass" is completely junk.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not up to Otterbox's usual standards for fit and function. The case gapped a little around the buttons and made using them extremely difficult.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Christopher! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!