Customer Ratings & Reviews
- Model:
- 77-91474
- SKU:
- 6584806
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Otterbox
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber warped within a month and would not stay in place. Had to purchase new case would not recommended
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Adrian! We are so sorry to hear you experienced an issue with the rubber portion of your Commuter Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation, as we have a great warranty!
Don't waste your money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money this case is just protecting scratches from the back of your phone because dropping at any other way will not protect anything after a few months the case starts to bend slightly enough for you to accidentally drop your phone and crack the screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Ray! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Started warping within months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the phone and case the day they were relased. Within weeks, the top right corner started to loosen up, and within a couple of months, it warped itself into a large bubble. I have been too busy to exchange it, and now it just slips off the corner all day. This is my first and last OtterBox.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Stiff buttons, look elswhere.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons aren't clicky, they're too stiff. Not too impressed. Overall a halfway decent case if you're only looking for very basic protection, but OtterBox has been churning out sub-par cases lately. I originally bought the Defender case for my S23 Ultra, but it was creaky and felt cheaply made, but at least the buttons were clicky (same thing withe my S21 FE OtterBox Defender case - creaky). My advice it to avoid OtterBox completely for this device.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! Thanks so much for taking the time to share your thoughts and experience with the Commuter Series case for your Galaxy S23 Ultra with us. We're sorry to hear about the trouble you've had with the case so far. If those buttons on the case are a bit stiff, we find that they'll loosen up a bit after some additional usage. Your candid feedback is very much appreciated though and we'll be sure to share your thoughts with our design team for you. Please give our CS team a buzz at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Kindly,
OtterBox Customer Support
Not happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It let my screen get cracked. I am ver disappointed in this product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Its ok.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are very difficult to press. No click at all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you for the feedback on our case! We work diligently to improve our products through your feedback. If you are having issues with your product, please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Not perfect as instructed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It felt once and had a small scratch inside even the cover was on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you experienced a scratch issue. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Excellent product...for a few months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months it no longer fits snugly. It no longer fits perfectly like before.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you are experiencing some loosening of your Commuter Series case over time. We have an outstanding warranty and we would be happy to assist you with this issue. Please give our Customer Service Otters a ring at 1-855-688-7269 so we may help!
Not durable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top right of the case becomes loose. Bought one before this and it began to loosen in that exact area. This case is beginning to do the same and I'm disappointed for quality on an Otterbox. No idea what to buy without shelling out 50+ dollars for maybe getting the same thing happening.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing an issue with the top right corner of your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Most terrible phone case ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the worse case I've ever bought. I've had this thing for literally 1 month and it's already warped and loose on my phone. My screen is already cracked and this definitely was not worth the money. They should give this away for free.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Nate! We are so sorry to hear that you have experienced a warping issue and looseness with your Commuter Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Not a good choice. Get the defender series.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case fell apart like a wet paper sack. It's two pieces held together by adhesive. A hard outer and a rubbery inner. If that glue ever gets say, left out in the sun warm, it's going to come apart with a quickness.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that the Commuter Series case was not to your liking. It is intentionally designed to have the hard outer plastic and the soft rubber inner portion. Extreme heat can cause the rubber portion to become more loose and flexible than it would be in a typical temperature range. If we may assist with any questions or help you get back into the Defender Series case, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Bent out of shape
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is good for a couple of months and then starts to stretch and get out of shape. It no longer conforms to the shape of the phone, leaving the top right edge exposed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have an amazing warranty!
POOR QUALITY FOR BUTTER FINGERS!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality! I bought this and with in the first month i dropped my phone and screen shattered! Spend the extra 10$ on the defender series pro. It will be worth it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Anthony! We are so sorry to hear you experienced a device drop that resulted in device damage. We are so glad that you found the Defender Pro Series case! If we can assist with any questions or needs, please do not hesitate to reach out to our Customer Service Team!
meh
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this isnt even mine or what it looked like but the one I do have is clear and its just not what I care for. have defintiely had better cases
No, I would not recommend this to a friendOverpriced Trash
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has never sat right on my phone.. somehow thats my problem though and my local store wouldnt exchange it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Don't buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, however I dropped my phone and my screen did crack. Charger cover is annoying , cut it out. Don't recommend.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Johnny! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Worst case ive had to deal with
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had my phone in my backpack and it fell out but as soon as it made contact with the ground the case seperated from the phone and my back glass and screen were desimated by the impact
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Commuter Series case for your Galaxy S23 Ultra. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Does not last
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not once drop the phone, yet parts of the shell got brittle and cracked in just a few months. A piece around the charing area cracked off along with a corner piece.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to hear the Commuter Series case for your Galaxy S23 Ultra has seen better days. We get how that could be a bit discouraging and we know that you expect more longevity out of your OtterBox. There's no need to worry though! We have our amazing product warranty in place to keep you covered when something unexpected like this happens. If you could please give our awesome Otters a ring at 1-855-688-7269, they'd be more than happy to help get things moving on your replacement case.
Warm Regards,
OtterBox Customer Support
Sucks
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my phone once after paying $1200 for phone and $75 for otterbox and my phone was ruined not protected at all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Talisa! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Does not fit well.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not fit the phone well. The hole in the case was not perfectly aligned with the charger port, so to charge the phone, I had to remove the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Marcia! We're very sorry to learn about any trouble you've had with the Commuter Series case for your Galaxy S23 Ultra. We specifically design our cases on an individual basis to ensure their seamless compatibility with the unique features of your exact device, so any fit issues are definitely unexpected. We'd like to see what we can do to make things right by you though. Please give our friendly Otters a buzz at 1-855-688-7269 and they'd be more than happy to look into your case replacement options under our fantastic product warranty.
Best,
OtterBox Customer Support