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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4.7 out of 5 stars with 6263 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are delighted by the Defender Case's excellent protection and secure fit for their Apple iPhone 6. Many appreciate its ease of use and the included screen protector, while positive comments also highlight the case's quality and reasonable price. Although some find it bulky, the overall positive feedback emphasizes its protective capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 309 Showing 6,161-6,180 of 6,263 reviews
  • Rated 1 out of 5 stars

    Hard to install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this product. The internal case was impossible to remove. After breaking a thumb nail, and bleeding, I decided to return the product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap case for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes with so called shield, very cheap for price of case! Husband had hard time working keys. Just yesterday had shield taken off!! Now works fine.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Mags,

      We’re sorry that the Defender is not working out so well for your husband. We want to get some more details on how the case is hindering the use of the iPhone 6/6s so that we can help out. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to assist in any way that we can.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touch function is muted. Side switches too hard to access" poor design compared to other ones I had.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Bobby,

      We genuinely apologize that this Defender series case doesn't seem to be matching perfectly with your iPhond 6/6S! This is strange, as OtterBox cases are designed specifically to allow for full functionality of all standard phone features. Please feel free to call our super-sleuth Otters at 1-855-688-7269, and they'll investigate to get to the bottom of this as soon as possible!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for our son and it was to hard to text due to the case is so high in the sides.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too bulky!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to be sturdy but also very bulky! A little difficult to charge as well.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Bump,

      Oh no, sounds like when we told that Defender to "bulk up" to protect your iPhone, it went a little overboard. We're so sorry that you're having trouble with your case! If you're not enjoying the style, we might recommend switching to our Commuter case, mainly because the Commuter has exceptional protection in a much slimmer design. Take a look at this case by following the link below, and if you have any questions, please give our support team a call at 1-855-688-7269!

      https://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-6-and-6s-black/8636262.p?skuId=8636262

      Regards,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Not my favorite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hard to press keys on screen through screen protector. Bulky.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there HappyGirl,

      We apologize that this Defender screen protector seems to be having trouble connecting with your iPhone display! Often, any touch sensitivity issues can be fixed with some quick troubleshooting, so please don't hesitate to call our handy Otters at 1-855-688-7269. They'll set things straight again in no time!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Broke already

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As much as this case cost there is no way the clip should be broken already...

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Drenajohn,

      We are sorry that the belt clip holster on this Defender case broke. We fully understand why this is disappointing and we absolutely want to help out with this unfortunate predicament. Thankfully we can easily replace your damaged clip through our warranty.

      Simply give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement arranged in practically no time at all!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Terrible broke on first day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased because of need - phone holster broke on day one - junk

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    This case has paid for itself multiple times!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drove off in my truck with my iphone6 with defender Otterbox case sitting on the bumper. It fell off into the road (concrete) and was run over by another vehicle. Upon retrieval the phone was perfect! The box had a few scratches but it was structurally intact! The only blemish I noticed was black tire treads on the back! That was amazing! It saved me hundreds of dollars! I am a Otterbox customer for life!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Screen Came off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife had it and before she knows the screen came off

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Henry,

      We are sorry that the screen protector came off of your wife’s Defender case. This is understandably disappointing and not at all normal. Thankfully we can easily remedy this unfortunate situation through our warranty. When you get a moment please give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement line up!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Flimsy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clip snapped off only two hours into first use.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Weeb,

      We are sorry that this belt clip holster broke early on in the adventure. This is disappointing and we absolutely want to get things back on track as soon as possible.

      When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Worse product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst product ever made for an iPhone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Dano,

      We are sorry that this Defender case is not working out for you. We would like to get some details on what exactly is letting you down so that we can try and help out. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Had less than a week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within 3 days the case was already turning bluish grey.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Bernie,

      We’re sorry that this Defender has become discolored. This is not typical and we definitely want to help out. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-419-7417, and we’ll be more than happy to set you up with a warranty replacement to bring back the brilliant colors!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greattttttttttttttttttttttttttttttttttttttttttttttttt

    I would recommend this to a friend
  • Cons mentioned:
    Water resistance

    Rated 4 out of 5 stars

    Good case in good conditions...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen access was good, so was the sensitivity. Drop protection would have been good as well, but I had to get rid of the case because too much dust from work was getting under the built in screen protector. From metal grinding dust, to saw dust etc, all started to collect in the case and in two spots it actually damaged the screen, luckily not in the viewing area. Working outside all day I need a water resistant, at a minimum, case as well. Its not. For a desk job it would have been ok, just not for me.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection but...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so easy to keep clean. I love this new "armor" for my iPhone 6. It is nearly indestructible. I have accidentally dropped it when carrying too many things at once while juggling my phone, but the phone remains intact and not shattered. The only complaint I have about this case is how impossible it is to keep clean! After a few days newly out of the box, the edges are already stained gray from my jeans and black coat. Looks dirty and the beautiful bright red when first opened has a disgusting gray ring around the edges and appears dull and ugly. Too bad. I guess you have to chose protection and function over beauty..

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi FavRed,

      Thanks for your feedback! We’re glad that the Defender case is taking great care of your iPhone 6. We are sorry that it is getting a tad dirty though. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).

      If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I preordered my IPhone 6s and am hoping to get it on the 25th. So I purchased this case, not from Best Buy but from Otterbox themselves. I Love the case, the grey protective case is a nice touch. The red isn't as bright as I thought it would be. But, It's perfect for me.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No substitute for OtterBox. I've dropped my iPhone from the top of a B757 aircraft, watched it land directly on its face and thought "Well, that's done!" I picked the phone up and used it. I won't use a phone that doesn't have an Otter to fit it!!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great Case!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the same model with my previous Iphone 5, once I upgraded it to Iphone 6, didn't think twice to get the defender for Iphone 6, it's very resistant, diverse color to choose.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love Otterbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is really rough on her iPhones, but the Otterbox keeps it from damage. The red color helps her keep track of her phone as well.

    I would recommend this to a friend