Customer Ratings & Reviews
- Model:
- 77-87479
- SKU:
- 6491612
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the excellent protection and snug fit offered by the Defender Pro Series Case. Many appreciate the case's ease of use and installation, but some are disappointed by the lack of a built-in screen protector and the somewhat problematic stand. Concerns have also been raised regarding the case's overall quality and the Apple Pencil holder's functionality. A few customers expressed dissatisfaction with certain aspects of the case's design.
This summary was generated by AI based on customer reviews.
Excellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent quality and the best store to get it Best Buy
I would recommend this to a friendGood as usual
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox never fails. Works as described with no issues.
I would recommend this to a friendCase ipad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ipad case strong heavy duty and good price .
I would recommend this to a friendiPad Mini 6 Case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product! Have always been a fan of this brand.
I would recommend this to a friendResistencia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, resistant to drops. Easy to clean and sanitize
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sounds like all is going well with the Defender Pro Series case, which is awesome! If you ever have any Otter questions or concerns, just give us a ring at 1-855-688-7269 and we'll always be happy to talk shop!
Cheers,
OtterBox Customer Service Team
Don’t buy it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, I don’t tefommend it at all. It fall apart within weeks of buying it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
- Pros mentioned:Fit
Otter box IPad Mini case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, nice slim fit. We had to purchase screen covers OtterBox no longer puts screen covers on their cases.
I would recommend this to a friend No tter box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not like it was to big and hard to open to place my ipad inside of it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
- Cons mentioned:Screen protector
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very disappointed with this item. They should have tested with screen protector before putting it out in the market. It causes bubbles in ipad.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro isn't playing nicely with your screen protector! While this case is compatible with OtterBox screen protection options, we can't guarantee that it will work with third-party screen protection options. Having said that, if you are using an OtterBox screen protector, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement screen protector.
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit
iPad mini otter box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is good, however there’s a plastic part that comes off too easily and already got lost
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know the rest of the Defender Series Pro case hasn't pulled a disappearing act on ya, but we're sorry that the Apple Pencil slot cover has gone missing. We'd be more than happy to help get you set up with a brand-new warranty replacement for a fresh start. Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!
Happy New Year!
OtterBox Customer Support
Awful, please save your money.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please please please don’t waste your money. I read the reviews and thought, eh I’ll still try it. I’ve always liked OtterBox’s products but this is horrible. The rubber is flimsy, doesn’t fit properly, and quite loose. Not sure what happened when they designed this but it’s awful. If there were a 0 star option, it would get it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro isn't fitting properly! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you a replacement case.
Best,
OtterBox Customer Service Team
Otter mini iPad cover.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good fit with mini iPad. Had to replace with another brand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! If our Customer Service Team may assist with any questions regarding a case for your device, please reach out via chat and we would be happy to help!
- Cons mentioned:Case quality
HORRIBLE AF
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse otterbox case I ever purchased in my 10 years of purchasing. DO NOT BUY THIS TRASH.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts along to our design team. Please call us at 1-855-688-7269, and let us know where we fell short.
Best,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pen area snapped off (broke) withon days of purchase. Define not a sturdy part for a child
I would recommend this to a friendGood protective cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, does the trick, I recommend this product to those who need a protective cover
I would recommend this to a friendBroken
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a few Otter Boxes before with good results, but this one fell apart just after a year.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have a great warranty!
Didn’t last very long
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried many cases over the years for iPads and this is not one to repeat buy.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry you're not loving our Defender Pro Series case for your iPad. We appreciate your feedback, and would love to hear some suggestions! We also would be happy to offer you a replacement case through our warranty. If you want to give us a call, you can reach us at 1-855-688-7269.
Kindly,
OtterBox Customer Support
Untreained help.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought the mini i pad in so that there would be no mistakes. I still got the wrong one. The help was no help and no one could install it when I brought it back. The box was damaged so I guess I can not get my money back.
No, I would not recommend this to a friendAssembly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to assemble. Side fell off in two wks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you've had some issues with your Defender Series Pro! It's odd to hear that the side of your case fell off, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Quality is crap.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is cheap quality. Theirs a part that is very thin and if un careful it will break and eventually tear off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Cassandra! We are so sorry to hear that you experienced an issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!