Customer Ratings & Reviews
- Model:
- 77-87479
- SKU:
- 6491612
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers value the Defender Pro Series Case for its great protection and ease of installation. The case has a very tight fit. However, some customers have noted that it no longer has a built-in screen protector, the stand does not work as expected, and it will not hold the Apple Pencil.
This summary was generated by AI based on customer reviews.
Awful, please save your money.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please please please don’t waste your money. I read the reviews and thought, eh I’ll still try it. I’ve always liked OtterBox’s products but this is horrible. The rubber is flimsy, doesn’t fit properly, and quite loose. Not sure what happened when they designed this but it’s awful. If there were a 0 star option, it would get it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro isn't fitting properly! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you a replacement case.
Best,
OtterBox Customer Service Team
- Cons mentioned:Case quality
HORRIBLE AF
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse otterbox case I ever purchased in my 10 years of purchasing. DO NOT BUY THIS TRASH.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts along to our design team. Please call us at 1-855-688-7269, and let us know where we fell short.
Best,
OtterBox Customer Service Team
Otter mini iPad cover.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good fit with mini iPad. Had to replace with another brand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! If our Customer Service Team may assist with any questions regarding a case for your device, please reach out via chat and we would be happy to help!
Otterbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pen area snapped off (broke) withon days of purchase. Define not a sturdy part for a child
I would recommend this to a friendGood protective cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, does the trick, I recommend this product to those who need a protective cover
I would recommend this to a friendDidn’t last very long
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried many cases over the years for iPads and this is not one to repeat buy.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry you're not loving our Defender Pro Series case for your iPad. We appreciate your feedback, and would love to hear some suggestions! We also would be happy to offer you a replacement case through our warranty. If you want to give us a call, you can reach us at 1-855-688-7269.
Kindly,
OtterBox Customer Support
Untreained help.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought the mini i pad in so that there would be no mistakes. I still got the wrong one. The help was no help and no one could install it when I brought it back. The box was damaged so I guess I can not get my money back.
No, I would not recommend this to a friendBroken
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a few Otter Boxes before with good results, but this one fell apart just after a year.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have a great warranty!
Assembly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to assemble. Side fell off in two wks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you've had some issues with your Defender Series Pro! It's odd to hear that the side of your case fell off, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Quality is crap.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is cheap quality. Theirs a part that is very thin and if un careful it will break and eventually tear off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Cassandra! We are so sorry to hear that you experienced an issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Very Durable!! Great Investment!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY DURABLE!! I install the Otterbox Defender on all of our iPads and iPhones and have yet to incur damage when dropped.
I would recommend this to a friendIts Otterbox
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad the price dropped to $35. The original price was insane, but its OtterBox so I shouldnt expect a lower price. I dont like the "stand" unless I'm doing something wrong.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although we've never strived to be the lowest price point going, you can rest assured that we put forth every possible effort—from design and materials to manufacturing—to ensure our cases will provide the very best protection and performance available!
Speaking of the latter, what's going on with your Defender Pro Series case that isn't working out too well in terms of providing a stable experience for an upright orientation of your iPad mini? Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of any assistance on that, and we'll always be happy to help!
Happy Holiday Season,
OtterBox Customer Support
Case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good durable case. It is holding up well. It could be a little cheaper but overall I’m pleased with the product
I would recommend this to a friendIt’s ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my iPad protected. Hated the side panel that opens to charge pincel. Broke off
I would recommend this to a friendTrash
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.trash, don't even consider it! minimal protection i will later add pictures, I have to gather all the parts!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We get it, it can be a very frustrating situation when things go sideways and we're sorry for any disappointment or inconvenience you've experienced with the Defender Series Pro case for your iPad mini (6th gen). We put forth every possible effort - from design and materials to manufacturing and post-production testing to ensure our cases will provide the very best protection available to help limit the potential for such discouraging outcomes. That said, any incident is still subject to a variety of unique dynamics, which prevent us from being able to eliminate all risk.
We're unsure what exactly went on here, but we'd like to dig a bit deeper into thing with you in order to better understand how we can help. Please give our CS team a call at 1-855-688-7269 and they'd be glad to assist you further.
Warm Regards,
OtterBox Customer Support
Outer box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could get to work I tried and tried and tried couldn’t get it on
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Deanna! We have a number of great installation videos on our YouTube Channel to help with the installation of your Defender Pro Series Case for your device! If you are still having trouble with your product, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality as always from otterbox. Pencil does not close in the case though.
I would recommend this to a friendNot recommended for Kids at all
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended for Kids at all Not recommended for Kids at all Not recommended for Kids at all
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry if the Defender Series Pro case for your iPad mini (6th gen) wasn't quite what you were hoping for. This is one of our most rugged cases we have available, but if you're looking for a case specifically crafted for kids, we'd recommend taking a look at our Kids EasyGrab or EasyClean cases.
We're not exactly sure what went wrong with your experience with the Defender Series Pro case, but we'd love to hear more of your thoughts to better understand what went on here. Please give our customer service team a call at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you.
Best,
OtterBox Customer Support
Durable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the case and that it can store the pencil! Very durable case.
I would recommend this to a friendPerfect protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product , worth the money to protect your investment
I would recommend this to a friend