Customer Ratings & Reviews
- Model:
- 77-87479
- SKU:
- 6491612
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the excellent protection and snug fit offered by the Defender Pro Series Case. Many appreciate the case's ease of use and installation, but some are disappointed by the lack of a built-in screen protector and the somewhat problematic stand. Concerns have also been raised regarding the case's overall quality and the Apple Pencil holder's functionality. A few customers expressed dissatisfaction with certain aspects of the case's design.
This summary was generated by AI based on customer reviews.
Its Otterbox
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad the price dropped to $35. The original price was insane, but its OtterBox so I shouldnt expect a lower price. I dont like the "stand" unless I'm doing something wrong.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although we've never strived to be the lowest price point going, you can rest assured that we put forth every possible effort—from design and materials to manufacturing—to ensure our cases will provide the very best protection and performance available!
Speaking of the latter, what's going on with your Defender Pro Series case that isn't working out too well in terms of providing a stable experience for an upright orientation of your iPad mini? Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of any assistance on that, and we'll always be happy to help!
Happy Holiday Season,
OtterBox Customer Support
Very Durable!! Great Investment!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY DURABLE!! I install the Otterbox Defender on all of our iPads and iPhones and have yet to incur damage when dropped.
I would recommend this to a friendCase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good durable case. It is holding up well. It could be a little cheaper but overall I’m pleased with the product
I would recommend this to a friendOuter box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could get to work I tried and tried and tried couldn’t get it on
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Deanna! We have a number of great installation videos on our YouTube Channel to help with the installation of your Defender Pro Series Case for your device! If you are still having trouble with your product, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Trash
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.trash, don't even consider it! minimal protection i will later add pictures, I have to gather all the parts!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We get it, it can be a very frustrating situation when things go sideways and we're sorry for any disappointment or inconvenience you've experienced with the Defender Series Pro case for your iPad mini (6th gen). We put forth every possible effort - from design and materials to manufacturing and post-production testing to ensure our cases will provide the very best protection available to help limit the potential for such discouraging outcomes. That said, any incident is still subject to a variety of unique dynamics, which prevent us from being able to eliminate all risk.
We're unsure what exactly went on here, but we'd like to dig a bit deeper into thing with you in order to better understand how we can help. Please give our CS team a call at 1-855-688-7269 and they'd be glad to assist you further.
Warm Regards,
OtterBox Customer Support
It’s ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my iPad protected. Hated the side panel that opens to charge pincel. Broke off
I would recommend this to a friendNot recommended for Kids at all
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended for Kids at all Not recommended for Kids at all Not recommended for Kids at all
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry if the Defender Series Pro case for your iPad mini (6th gen) wasn't quite what you were hoping for. This is one of our most rugged cases we have available, but if you're looking for a case specifically crafted for kids, we'd recommend taking a look at our Kids EasyGrab or EasyClean cases.
We're not exactly sure what went wrong with your experience with the Defender Series Pro case, but we'd love to hear more of your thoughts to better understand what went on here. Please give our customer service team a call at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you.
Best,
OtterBox Customer Support
Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality as always from otterbox. Pencil does not close in the case though.
I would recommend this to a friendDurable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the case and that it can store the pencil! Very durable case.
I would recommend this to a friendPerfect protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product , worth the money to protect your investment
I would recommend this to a friendNot worth the money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outer case broke while attaching it. I’ve owned it for less than a month!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Yikes. That's definitely not supposed to happen while getting your iPad situated into the Defender Series Pro case, and we're sorry that you've had such an unusual and discouraging experience. Fortunately, we've got an awesome warranty in place that will help get you a fresh start with a brand-new replacement that is sure to stand the test of time!
Just ping our handy Otters at 1-855-688-7269 or through the following link and we'll have this all fixed up in no time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Hate that it has the Apple Pencil holder and it just makes it flimsy do not recommend on you iPad
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the Apple Pencil integration, and we'll be sure to let our design team know about your experience. If you do run into any issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within a week. Not sturdy at all. The side piece is super flimsy and the fit was not tight.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback about the fit of your case, and we'll be sure to let our design team know about your experience. It's certainly unusual to hear that your case isn't fitting well, and we'd be more than happy to get you taken care of with our amazing warranty. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Terrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case broke within a week where a keyboard may go and it is not kid friendly
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear your Defender Series Pro case has fallen on such hard times and in such rapid fashion. The good news is we've got a great warranty that will help get you set up with a brand-new replacement that is sure to stand the structural test of time. Just ping our friendly Otters through the following link to set things in motion, and we'll take it from there!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits loose. FP scanner is partially obstructed. Dont buy.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear that you're not totally loving our Defender Pro Series case. This particular case is made to fit snuggly to your device, so it sounds like there may have been a bit of a case mix-up. Did you verify that you purchased the correct case for your device? If you have verified this, and your case is still not fitting perfectly, give us a call at 1-855-688-7269 and we would be happy to troubleshoot with you or help get you a replacement case through our product warranty.
Cheers,
OtterBox Customer Service
OtherBox not Otterbox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke apart. Rubber is stretched. Support staff notified.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro ended up getting stretched out and broken! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we'd be more than happy to get your claim started.
Best,
OtterBox Customer Service Team
Not for tablets
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Otterbox for my phone for years. The tablet experience is not very good. Replaced with a genuine Apple case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .What all was going on with your recent experience with the Defender Pro Series case that had you feeling so disappointed? Sounds like you've already landed on something else you're happy with, but if we can be of any further assistance on this, please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to help.
Happy New Year!
OtterBox Customer Support
Not impressed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son destroyed this case within 2 months of having it. Very disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Yikes, we can't quite imagine how things went down in this scenario, but we're sorry your son's OtterBox somehow wasn't able to keep itself together under the pressures of protection. Let's take it from the top with a brand-new warranty replacement for a fresh start. Just send word to our handy Otters through the link below, and we'll have this all fixed up in no time!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
- Pros mentioned:Protection
I like strong and durable covers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cover is good and withstands blows and brings double resistance
I would recommend this to a friend - Cons mentioned:Case quality, Stand
Keep looking for a case.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best design from Otterbox. New ipad mini so needed a new case that is drop proof. I’m clumsy what can I say. My Otterbox for my old iPad mini was waaaaaay better than this one. This one doesn’t quite seal up right, the back is flimsy and keeps sliding open. Does not stand up right with the stand. Have to remove the clip on stand to open the charge port spot. Would NOT recommend. They need a redo for this one. Back to the drawing board guys.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We totally get how important fit is when it comes to maximum protection, and we're very sorry to hear that your latest Defender Series Pro Case is struggling to keep your iPad securely held within. That's definitely not typical, nor is the issue of the stand not being able to allow for hands-free viewing.
Let's take it from the top with a brand-new warranty replacement, which we trust will provide another solid experience like you'd grown accustomed to in the past. Just give us a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team