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Customer Ratings & Reviews

Your price for this item is $89.99

Customer reviews

Rating 4.1 out of 5 stars with 291 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers highly value the excellent protection and snug fit offered by the Defender Pro Series Case. Many appreciate the case's ease of use and installation, but some are disappointed by the lack of a built-in screen protector and the somewhat problematic stand. Concerns have also been raised regarding the case's overall quality and the Apple Pencil holder's functionality. A few customers expressed dissatisfaction with certain aspects of the case's design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-291 of 291 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box Defender iPad case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great accessory, protects my iPad and fits all my purses, no extra bags to carry. It also has a piece to stand your iPad at an angle for easier typing!!

    I would recommend this to a friend
  • Cons mentioned:
    Stand

    Rated 1 out of 5 stars

    Horrible case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First this comes in 2 pieces! Secondly when you have it setup with the guard piece on top it practically makes the camera useless. Thirdly, it’s supposed to sit in the second piece as a stand, but if it’s not perfectly in there then it’s crooked. So to use this device on the go and traveling around town taking notes for my job or fixing things on the fly it’s extremely impractical. You have this ridiculous cover that’s probably close to an inch thick, that has to be removed and clipped onto the back of it. Extremely annoying if you just need to take a quick picture or not about something and if you don’t clip the ridiculous piece onto the back then you’ll have to hold it along with your iPad…awkward. Also, no screen protector. Again, need both pieces to stand the iPad up…just dumb. I’m not really sure who this was made for, a light user who only uses it at home maybe with the occasional outing, that’s my only guess. There’s a limit between full armor tank and mobility/usability. That’s not available here. You got a tank and that’s it. WAY BETTER options for less. Another note: Apparently it’s not that good at protection either, ( just off corner drops, will leave a broken screen. That’s from a place I went to get my phone screen replaced at. PS: I bought this case without even looking at it. Said OtterBox on it and I just assumed it would be good. Off topic, but BEST BUY followed me around instead of asking me if I needed anything because I couldn’t find the case. Won’t be back again.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Defender Series Pro! Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your iPad safe with the drop protection OtterBox is known for. We appreciate your feedback about the shield stand, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Ipad mini

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protector just what i needed. Recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Mike b

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would be nice to have the screen protector come with a case that is this expensive

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thanks for the heads-up on your interest in an iPad mini case with an included screen protector. Although we don't currently have a model with an integrated piece or any specific product bundles that would fill this need, we'll definitely send your feedback up the chain and see what the future holds.

      In the meantime, if you're looking to add another layer to the mix, our Alpha Glass or Amplify Glass screen protectors can be paired with the case for additional security. Feel free to give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to chat!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad that I made this purchase for my ipad it has saved my bacon.

    I would recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 2 out of 5 stars

    Do not recommend.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use to use otter boxes for my cases over the years. I do not recommend this case. It is cheap plastic and more than likely would cause damage to your tablet in the long run. It is but cheap plastic that would not protect your tablet. Please get another brand. No I do not recommend this. Save your money.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear you're feeling so down about the Defender Series Pro case for the iPad mini (6th gen). Has something actually happened to your device, or is this just your initial impression of the thing? Please do feel welcome to give our friendly Otters a call at 1-855-688-7269 if we can be of any assistance, and we'll always be happy to chat.

      Best,
      OtterBox Customer Support OtterBox

  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Very disappointing - no longer waterproof

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't understand why Otterbox kept the model name Defender and drastically changed the capabilities by removing the top screen protector layer, rendering the case no longer waterproof. The "case acts as a screen protector" almost seems intentionally deceptive. This was my 6th Otterbox defender for myself, kids, and mother-in-law, but it's going back to the store. Very, very sad.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Keep in mind, none of our Defender Series were designed to be waterproof, so that won't be something lost with this new design. If you run into any issues with your case, please don't hesitate to call us at 1-855-688-7269, and we can get you helped out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    Poorly Engineered

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poorly Engineered but still good protection. Purchased my first Otterbox for IPad Gen 6 and no instructions for first time user. Rubber backing was lose out of the box, but I assumed it was installation issue. After others users explained it was quality control issue and they suggested using duct tape which I did. The duct tape gets a lot of attention, hopefully Otterbox will will get the message and improve quality control for a top priced item.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Carl!

      We're sorry to hear about the troubles with your Defender Series Pro! It's odd to hear about the slipcover not fitting properly on your case, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Very protective and great features. I would highly recommend this item.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pass on this until they redesign

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like others, I am underwhelmed by the quality otterbox has presented us this time around. Major complaints, pen flap is a weak point and freaks and shifts. I can live with it. What I can’t live with is the rubber flap on the back being so floppy. Unless you are dust connoisseur you will not want this case. Does it look good? Yes. Is it poorly designed? Yes. Is it worth the money? Hard no. Unfortunately until someone out does otterbox or otterbox fixes this mistake of a case, this is what we get.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Tyler!

      We're sorry to hear that your Defender Series Pro has turned you into a dust collector! It's unusual to hear that your slipcover is fitting so loose, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Would not get this Otterbox Defender Pro Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed when I dropped my iPad Mini 6, within the Otterbox and the iPencil portion of the case broke off. I had only had it for a few days and it fell less than 4’, from my hand to the ground.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback about the Apple Pencil cover, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox