Customer Ratings & Reviews
- Model:
- 77-87479
- SKU:
- 6491612
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the Defender Pro Series Case for its excellent protection and snug fit for the Apple iPad mini. Some find the case offers a better grip and is lightweight. However, some customers have expressed concerns about the absence of a screen protector and issues with the stand's functionality. Additionally, there are complaints regarding the case quality and its inability to hold the Apple Pencil.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen protector
Very disappointing - no longer waterproof
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't understand why Otterbox kept the model name Defender and drastically changed the capabilities by removing the top screen protector layer, rendering the case no longer waterproof. The "case acts as a screen protector" almost seems intentionally deceptive. This was my 6th Otterbox defender for myself, kids, and mother-in-law, but it's going back to the store. Very, very sad.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Keep in mind, none of our Defender Series were designed to be waterproof, so that won't be something lost with this new design. If you run into any issues with your case, please don't hesitate to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Poorly Engineered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly Engineered but still good protection. Purchased my first Otterbox for IPad Gen 6 and no instructions for first time user. Rubber backing was lose out of the box, but I assumed it was installation issue. After others users explained it was quality control issue and they suggested using duct tape which I did. The duct tape gets a lot of attention, hopefully Otterbox will will get the message and improve quality control for a top priced item.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Carl!
We're sorry to hear about the troubles with your Defender Series Pro! It's odd to hear about the slipcover not fitting properly on your case, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case. Very protective and great features. I would highly recommend this item.
I would recommend this to a friendPass on this until they redesign
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like others, I am underwhelmed by the quality otterbox has presented us this time around. Major complaints, pen flap is a weak point and freaks and shifts. I can live with it. What I can’t live with is the rubber flap on the back being so floppy. Unless you are dust connoisseur you will not want this case. Does it look good? Yes. Is it poorly designed? Yes. Is it worth the money? Hard no. Unfortunately until someone out does otterbox or otterbox fixes this mistake of a case, this is what we get.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Tyler!
We're sorry to hear that your Defender Series Pro has turned you into a dust collector! It's unusual to hear that your slipcover is fitting so loose, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Would not get this Otterbox Defender Pro Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed when I dropped my iPad Mini 6, within the Otterbox and the iPencil portion of the case broke off. I had only had it for a few days and it fell less than 4’, from my hand to the ground.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback about the Apple Pencil cover, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team