Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.8 out of 5 stars with 1764 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers are satisfied with the Defender Pro Series Case's excellent protection and secure fit for their Apple iPhone 11 Pro Max. Many appreciate its durable quality and ease of use, along with the added grip it provides. However, some customers find the case bulky and heavy, and note the lack of a built-in screen protector and potential issues with wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,764 reviews
  • Rated 5 out of 5 stars

    IPhone Necessity

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best I-phone protector on the planet. My old one wore out, and Best Buy was the only store that had it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect case!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got the new phones and needed cases. These are great fitting and attractive. They appear to be like the past versions as we have used Otter Box cases for the last 3 upgrades.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good value

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    working construction it has kept my phone flawless. like the new design that incorporates screenless design so u can change out screen protectors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protective cover

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well-fitting protective cover which is easy to remove when needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is a hvac contractor and he already broke his iPhone screen so I went to Best Buy and purchase this case. Nice case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box once again has hit the mark on fit and finish . The product fits the 11 pro max like a glove. Have a suggestion for upgrade camera lens protector built in the case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox iPhone Case

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You just can’t beat an OtterBox for phone protection. And their lifetime warranty and customer service is well worth investing in any of their products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Drop protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very big and clunky but has very good protection. If you’re looking for slim and cute this isn’t the case for you but if you are constantly dropping your phone and need better protection, this is the one. Otterbox cases are some of the best for high protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is much thinner than before. I have dropped my phone maybe 10 good times and my phone is like new. The case is a must.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box is probably the Best Buy since I work with hazardous materials. It supports with a lot of falls and can really take a lot of impact.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of my favorite cases. I’ve had several of them over the years and the offer great protection. This one does not come with the screen cover which I dislike anyway.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case and worth the price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 4 years of using an otterbox defender case, I broke the holster's belt clip by catching it on a chair arm. I tried to save a few bucks by buying a competitor's product. I bent over to tie a shoe while wearing it and the belt clip broke the day after getting it. The vendor sent me a replacement holster which lasted 2 days. I broke down and spent the money to get this case 3 weeks sago and there has been no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rock Hard Durable!!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is absolutely the best is phone cases and this one is no exception!!! I've dropped this phone many atimes and not a single scratch on my iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth The Money

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adds very good protection to you phone, and is worth every penny. In my opinion, the only con would be having to purchase a screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, keeps phone safe. My son drops his phone all the time and this product is a life saver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone!!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best protectors ever! This brand never fails and best buy always runs deals! Beats waiting for a delivery as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. My phone has fallen several times to hard floor including street surfaces and there was no damage at all to my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use the Otterbox-Defender on my sons phone, my personal phone and my work phone. It does a great job protecting the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly built case that fits my phone perfectly, definitely worth its price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for the cost

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for price paid. It has air easy paid for itself. The only draw back would be that you must remove the phone from the protective to take a picture.

    I would recommend this to a friend