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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1764 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are satisfied with the Defender Pro Series Case's excellent protection and secure fit for their Apple iPhone 11 Pro Max. Many appreciate its durable quality and ease of use, along with the added grip it provides. However, some customers find the case bulky and heavy, and note the lack of a built-in screen protector and potential issues with wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,764 reviews
  • Rated 5 out of 5 stars

    Otter box iPhone 11 Pro Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy. Husband likes that it is Not bulky.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection and looks professional. Love having the clip on it

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad to hear that you're happy with your Defender Series Pro! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and share your thoughts.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    tough and durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good case just wish it wasnt that expensive..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice strong case. It will protect your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter case for iPhones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought expensive phones so I needed good cases. Kids & wife have dropped their phones a number of times & these case have saved them every time. No regrets, would buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the needed job for protecting my cell phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Strong Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time purchasing a defender series and it is very durable however a bit bulky and tough to get in and out of your pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using Otterbox Defender cases for years. My iPhone 6s was kept safe for five years and I expect the same from this Defender Pro case. The only difference is that the pro has an open front, so you need a screen shield. All in all, a solid durable case with good protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Case with clip

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality case as you expect from otter box. I like have a clip for work and one of the only companies that still make one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    President Stoneman enterprises

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well made have had one before saved my phone from many of drops to the ground. Best Buy all ways carries the top products and customer services are top notch.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always otterbox defender case user

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a go to case no matter phone being a diesel mechanic need heavy duty case has some bulk not terrible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box never fails to amaze the drop protection these products have to offer. I have dropped my last Phone a few times with the otter box on and saved me big time. My new iPhone 11 pro max on the other hand I will not be dropping but if the chance does come my way I will be prepared. Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is the only iPhone case that I trust.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always used OTTERBOX phone cases for their durability. I personally have never had my phone damage while using the OTTERBOX cases. This company stands behind their product 100%. If I’ve ever had an issue with this product in the past, custom service was quick to respond to remedy the issue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A winner

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only case I trust to protect my phone from daily and even extreme drops. You should definitely buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. At first I didn’t agree with the no screen protector but after several days, I think it was a wise decision

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I wouldn't get anything else.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a monster. It's like wrapping the phone in a tank. Feels so secure, wish they made this for a few other phones in the household. Will buy this for every phone if I ever get in the future, provided they make it for that model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Easy to clean...yes I do because of COVID. It’s attractive and makes me feel secure if I drop my phone. I have carpel tunnel so dropping things happens everyday.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite a good case. I earlier bought a case from Element but this is way better. Very easy to hold in hand and secured the phone very well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sturdy as hell but......

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't charge well wirelessly on a google standup charger due to its thickness but they say that it should.....hence 4 vs. 5 stars

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of otter box in the past. They always seem a bit on the bulky side but never had a phone break with one on it

    I would recommend this to a friend
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