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Customer Ratings & Reviews

Your price for this item is $35.99
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The comparable value price is $59.99

Customer reviews

Rating 4.8 out of 5 stars with 1763 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are satisfied with the Defender Pro Series Case's excellent protection and secure fit for their Apple iPhone 11 Pro Max. Many appreciate its durable quality and ease of use, along with the added grip it provides. However, some customers find the case bulky and heavy, and note the lack of a built-in screen protector and potential issues with wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,763 reviews
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better design in the new case little more durable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone XS MAX

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case. Would be 5 stars if case didn’t sometimes hit lock button so when I and turning the volume up it takes screenshots

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love otter cases!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Otter case. I always feel like my phone is protected. I am really hard on my phones and would not buy anything else! Best Buy has the best prices anywhere. Always beets any discounts I find.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    have had my phone fall out of the case a few times

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the case seemed to be the only "belt holder" kind I was looking for. After using for a few days the case held in the phone, and I will keep watching it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my phone it’s great product but the only thing though is that they don’t have the color blue available for the size of my phone at the time. Any overall the case is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased because I kept dropping phone and cracking screen protector. I needed a case that would give better coverage around the edges and this fits the bill

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this case on all my cell phones and have only one complaint, the belt holder clip will snap when sitting down it not careful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product I’m one of those people who drops my phone often so this helped me a lot

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad to hear that you're loving your Defender Series Pro case! If there's anything specific keeping this from being a 5-star experience, please don't hesitate to reach out to us with your feedback, here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Otter

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. I have been using the defender on all my phones, ios and android.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No screen cover.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fact that this case does not have a screen cover makes this a very poor cover. At the price of nearly $65.00 it is totally overpriced. I'm sorry I bought it as I've found what I believe are better ones for half the price.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok a little bulky but durable, but was a bit expensive

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Although we've never aimed to be the lowest price point going, you can rest assured that we've put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our signature Defender Series Pro Case will provide the very best protection available to help keep your device safe from harm!

      If you ever have any Otter questions, feel free to give us a call at 1-855-688-7269 and we'll always be happy to talk shop!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good rugged case. It protects the phone good. It is durable. It was a little hard to get on, though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product and Holds Up Well. Would like for it to have a different style holder.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cover is great but don't buy on line

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cover is 2nd to no one,but beware of buying on line,best buy delayed shipping by a day and up fiddle around it took 1 week for a shipment that should of reached me in 2

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got the new phones and needed cases. These are great fitting and attractive. They appear to be like the past versions as we have used Otter Box cases for the last 3 upgrades.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box pro

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and durability of otter box lifetime warranty have been buying there products for years Protects phone that’s the reason to buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Case review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case but the clips break and you have to buy A whole new case to replace the clip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case / Sleek but Protected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant go wrong with this case. Wife drops phone endlessly and so this was the sleekest case with the most protection. She loved the purple color too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been a fan of the otter box series so when I bought this one I wasn’t disappointed in the toughness and strength.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super sturdy case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my OtterBox case. It isn't too bulky and it's very sturdy. It went on very easily and the phone buttons, underneath the case, are still very easy to push.

    I would recommend this to a friend
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