Customers are satisfied with the Defender Pro Series Case's excellent protection and secure fit for their Apple iPhone 11 Pro Max. Many appreciate its durable quality and ease of use, along with the added grip it provides. However, some customers find the case bulky and heavy, and note the lack of a built-in screen protector and potential issues with wireless charging.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,763 reviews
Rated 5 out of 5 stars
Super sturdy case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my OtterBox case. It isn't too bulky and it's very sturdy. It went on very easily and the phone buttons, underneath the case, are still very easy to push.
I would recommend this to a friend
Rated 5 out of 5 stars
Awesome product!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The only case that I trust to protect my iPhone. I’ve brought nothing but otter box cases since the iPhone 4. It’s a fantastic case that has protected my phones for years.
I would recommend this to a friend
Rated 5 out of 5 stars
Great Phone Protection!!!
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve had this case for a year and a half now and have dropped my phone more times than I can count. It works AMAZING!
I would recommend this to a friend
Rated 5 out of 5 stars
Great
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
These are great cases. I always buy for my iPhone. I just recently got a new iPhone I love this case but I wanted a changing one. I do recommend this case great one.
I would recommend this to a friend
Rated 4 out of 5 stars
Good
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good Quality and Does the job. Nothing fancy, but doesn't need to be.
This review is from OtterBox - Defender Pro Series Case for Apple® iPhone® 11 Pro Max/Xs Max - Black
I would recommend this to a friend
Rated 3 out of 5 stars
iPhone case
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really wish the otter box had a screen protector like the old models
This review is from OtterBox - Defender Pro Series Case for Apple® iPhone® 11 Pro Max/Xs Max - Black
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hey, Jess!
We're sorry to hear about your disappointment with your Defender Series Pro! After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, that case is totally compatible with Amplify and Alpha Glass if you're looking to add a level of protection never available with our older Defender Series design. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best, OtterBox Customer Service Team
Rated 5 out of 5 stars
Great priduct
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great protection for your iPhone 11 Pro Max. I have dropped it several times on asphalt and still not the first blemish. Got it on clearance!
I would recommend this to a friend
Rated 5 out of 5 stars
Protection you can trust
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this for my wife , since I gifted her an iPhone 11 Pro Max and I got the iphone 12 max pro , I only trust otterbox for iPhone protection
I would recommend this to a friend
Rated 3 out of 5 stars
Case
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
There is no screen protector for this case so you need to buy a screen protector.
This review is from OtterBox - Defender Pro Series Case for Apple® iPhone® 11 Pro Max/Xs Max - Black
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're sorry to hear about any disappointment with your Defender Series Pro case! After extensive design testing, our engineers determined that the best interaction with the display of your device would come without the addition of a built-in screen protector. We'll be sure to get your feedback passed up the ladder. If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best, OtterBox Customer Service Team
Rated 5 out of 5 stars
Best case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
For your best protection buy otter box defender and get a lifetime of protection!
This review is from OtterBox - Defender Pro Series Case for Apple® iPhone® 11 Pro Max/Xs Max - Black
I would recommend this to a friend
Rated 5 out of 5 stars
Love it
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Always protects my phone and I drop it often. It is bulky and a bit hard to keep clean but my phone is still in one piece.
I would recommend this to a friend
Rated 4 out of 5 stars
iPhone case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good choice of products fir the iPhone allowing me to pick the one that fit my dedire
This review is from OtterBox - Defender Pro Series Case for Apple® iPhone® 11 Pro Max/Xs Max - Black
I would recommend this to a friend
Rated 4 out of 5 stars
I ordered it on August 18th
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I ordered this on August 18TH and the package never got delivered. I had to go to the store to buy it.
This review is from OtterBox - Defender Pro Series Case for Apple® iPhone® 11 Pro Max/Xs Max - Black
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Great phone case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really feel like this is a protective case. When you buy an expensive phone, you really need to protect the investment. I like the color also.
I would recommend this to a friend
Rated 5 out of 5 stars
Works as advertised to protect phone
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Product Works exactly as advertised in protecting my iPhone which was verified after several times that my iPhone was inadvertently dropped to the ground
I would recommend this to a friend
Rated 5 out of 5 stars
Great case to protect your phone
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I always buy this case when I purchase a new phone For my wife. From her iPhone 4, iPhone 5, iPhone 6 Plus, iPhone 7 Plus and now her iPhone 11 Pro Max.
I would recommend this to a friend
Rated 4 out of 5 stars
Not the best case but it’s alright!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not bad but wouldn’t recommend but it’s okay for the iPhone 11 Pro Max, the company forgot to place buttons over the camera model button at the bottom of the phone. Sorta just feel like it makes the phone heavier. Wouldn’t recommend unless you really want a case on your new phone.
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Bulky
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
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This review is from OtterBox - Defender Pro Series Case for Apple® iPhone® 11 Pro Max/Xs Max - Black
I would recommend this to a friend
Rated 5 out of 5 stars
Fantastic
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case has been wonderful and is protecting my phone from many falls
This review is from OtterBox - Defender Pro Series Case for Apple® iPhone® 11 Pro Max/Xs Max - Black
I would recommend this to a friend
Rated 4 out of 5 stars
Great protective case for iPhone 11 Pro Max
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A great tough case that can take a drop or some beatings from everyday use in my work environment.
This review is from OtterBox - Defender Pro Series Case for Apple® iPhone® 11 Pro Max/Xs Max - Black