Customer Ratings & Reviews
- Model:
- 77-63242
- SKU:
- 6361897
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the Defender Pro Series Case's excellent protection and secure fit for their Apple iPhone 11 Pro Max. Many appreciate its durable quality and ease of use, along with the added grip it provides. However, some customers find the case bulky and heavy, and note the lack of a built-in screen protector and potential issues with wireless charging.
This summary was generated by AI based on customer reviews.
Bring back better protection.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m spoiled an nervous on outer box case this time I feel it’s not enough protection. Like the old came with a screen protector included know it’s just skin not for sure on this.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro case! Our engineers determined, after extensive design testing, that the display of this device would function best without the addition of a built-in screen protector. That being said, our testing has shown that this case still provides the same level of drop protection as its predecessors did. Additionally, if you're looking for premium protection never provided by any Defender Series cases of the past, this screenless Defender Series is the only Defender that is compatible with Amplify and Alpha Glass! Give us a ring at 1-855-688-7269 to learn more about those protection options.
Best,
OtterBox Customer Service Team
Very good case, but does not cover front of phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good case, but does not cover front of phone, so the front screen is exposed. You will need to buy another screen protector.
I would recommend this to a friendBest Defender
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent protector against kids, falls, & accidents
I would recommend this to a friendcase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my husband is rough on his cases and we always need a spare. best on the mark but yet still breaks
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your husband's Defender Series Pro! We appreciate your feedback, and we'll be sure to get your thoughts passed along to our design team. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Same thing $&$(((
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little change, better camera, better battery, u til a year later you need to upgrade cause they kill the phone on there end. Realest review
No, I would not recommend this to a friendGood Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife is addicted to phone cases, loves Otterbox. Uses this case daily, or will until she buys another.
I would recommend this to a friendBulky but does the trick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case adds weight but does the trick. Otter makes lighter cases and upon second thought I might have picked one of them.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Willy!
We're sorry to hear about your disappointment with the weight if your Defender Series Pro case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. You are correct, we have many cases for all lifestyles, so we hope that you're able to find one that meets your needs! We'd suggest our Symmetry Series case. Check that out here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-11-pro-max-clear/6361895.p?skuId=6361895
Best,
OtterBox Customer Service Team
I only by outterbox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case, great protection, only downside is that it doesn’t have top cover
I would recommend this to a friend11 pro max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has issues just like all the previous I phones, I got used to my 6s and I’ll probably get used to this one someday!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having some trouble with your Defender Series Pro case! We'd love to get some more detailed feedback about your experience, so we can pass your thoughts up the ladder to our design team. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Good protection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good protection. Just wish it included a screen protector. Not heavier than any comparable case.
I would recommend this to a friendDecent case, though I replaced it with LifeProof
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent case, though I replaced it with LifeProof as I find LifeProof safer, IMO
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your didn't decide to stick with your Defender Series case for your protection needs! If there's anything specific about your case that is keeping you from using it, we'd love to hear your feedback. give us a call at 1-855-688-7269, and we'd be happy to get your thoughts passed up the ladder.
Best,
OtterBox Customer Service Team
Toughest case I ever had!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best case for protecting your phone! I have tried many others but this one is by far the sturdiest. I am so happy I purchased it and would do so again if I had to! Otter rocks!!!!
I would recommend this to a friendUncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is good for protection but its way too bulky
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear the Defender Pro Series case is feeling a bit too substantial for your needs and taste, but perhaps something along the lines of our streamlined Commuter Series would be more to your liking. Feel free to take a closer look right here on bestbuy.com!
https://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-11-pro-max-xs-max-black/6361887.p?skuId=6361887
Best,
OtterBox Customer Service Team
Not as good of Quality as they Used to Be!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one busted. OtterBox is loosing its quality. This is probably the last one I purchase.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro case! Did you know we have a great warranty? If you reach out to our Customer Service Team, we'd be more than happy to get you taken care of with a replacement case. Follow the link below if you're having issues with your current case!
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Good. Not as good as previous models.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but it did not have a cover like the Otter Box that was used in older iPhone model.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Momo!
We're sorry to hear about your disappointment with your Defender Series Pro case! After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, that case is totally compatible with Amplify and Alpha Glass. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Heavy duty
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like this case. Have 3 phones and all have about the same case on it.
I would recommend this to a friendGood investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend this product as it protects well my new phone!
I would recommend this to a friendA little bulky
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't think it's a good fit for a woman. Too bulky. But I am using it.
No, I would not recommend this to a friendiPhone 11 case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Live this case. Otter box doesn’t disappoint. This is my 4th or 5th otter box for different iPhones. I won’t buy any other because this case offers durability and coverage for my phone
I would recommend this to a friendGood quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good quality to protect against falls, but a bit expensive
No, I would not recommend this to a friend