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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 899 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers appreciate the Defender Pro Series Case's excellent protection and snug fit for their iPhones. Many also highlight the ease of use, durable quality, and good grip. While some find the case bulky or heavy, and note the lack of a screen protector, the positive feedback on protection and usability is prominent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 899 reviews
  • Rated 4 out of 5 stars

    Tough protection for iPhone 11Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are hard on a phone, this is a must for iPhone 11 Pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Durability is a plus. I would recommend to anyone especially if you have kids.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm a big fan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, I'm a big fan of these cases. I've tried buying other similar cases that were cheaper, but they just never had the same quality as the Otterbox brand. I've had one for my last 5 phones and iPads!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, especially if The phone is for a kid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable. I broke the first one, my phone was safe. It fell 20 feet and landed on a cement side wall. So I bought another one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter iPhone cover

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped my iphone 11. The otter protects it wonderfully

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very protective for new phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality construction and trendy. Superior protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable, reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good with this cover. My husband and I have always liked the otter box durability. He is pretty rough on his phones and this cover stands up well to it’s promise.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone X Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case was meant for a iPhone X but it seems to be multi Apple IPhone series because it not only for the X but 11 also. It looks a little weird because the camera area has lots of empty space. It is protecting my Iohone and that’s what counts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox iPhone Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most secure iPhone case I've ever had. I have access to all the ports and feel comfortable if I accidentally drop it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Average case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds phone safely, somewhat bulky. Overall good case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Virginia center commons

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally was able to take care of getting a billing error corrected from 03/2020. Was able to get help for an Apple phone and actually get to the bottom of the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone Clip/Holder

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made for iPhone 11. Fits my iPhone X perfectly! Only difference is it has a larger camera cutout than the

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trusted/Great protection for my new IPhone 11Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have trusted and relied on the Otterbox Defender Series for about a decade and as a bonus I got a significant discount on the Otterbox Defender Pro Series by purchasing at BedBuy.com.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only an OtterBox

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never consider any other case for my phones. Over the years OtterBox Defender cases have been the only ones I've used. The staff at Best Buy were very helpful and I got in and out really fast!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Otter Case for Apple I-Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The material used to make the case is fine, but the way it's configured makes it hard to put the charging cord in and hard to activate the switch to go into and out of silent mode.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you've had some struggles with your port covers on that Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bulky at all in my pocket, great protection, and stylish! I really recommend this phone case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case and customer service for my iPhone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new case for my iPhone. Best Buy had a great selection of cases and screen protectors. The salesman was extremely friendly and helpful. I am very happy with my buying experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always used OtterBox on all my phones and have never Been disappointed. The performance and quality are worth every penny for protecting your phone. Would highly recommend any OtterBox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox is the best case.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still using it after over a year. Not everything needs a review.

    I would recommend this to a friend
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