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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 899 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers appreciate the Defender Pro Series Case's excellent protection and snug fit for their iPhones. Many also highlight the ease of use, durable quality, and good grip. While some find the case bulky or heavy, and note the lack of a screen protector, the positive feedback on protection and usability is prominent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 899 reviews
  • Rated 5 out of 5 stars

    Great to be back on Apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having a competitors phone for 2 years it great to be back to Apple product. The ease and the great layout and updates camera are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent protection for phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case provides excellent protection for phone. Nice color too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best otter case ever!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the better otter cases that I have owned. Usually they get stretched out but this one has held its form nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects phone very well. Drop protection at its finest. If you want a great way to protect your new purchase. This is it!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product . A little bulky but keeps phone safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was a good value and works good with my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how sturdy it is! I drop my phone all the time and I feel confident every time that it’s protected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What’s to say? It’s an otter box case and they do what they are supposed to- nice and sturdy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it is a great product I have been using it for a while now and it still good condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BUY It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tough case! I use it in a construction environment and I have dropped it many times and it still looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy had the most amazing service personnel. She activated my phone and transferred all my data seamlessly. Amazing experience!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox are the best and I love them. Not sure how I had to replace. They usually last a long while

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Qiality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects well, good quality, might seem bulky to some

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for my son

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son who constantly drops his phone and is still holding up well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very rugged

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my son's new phone. He works for a demolition company and won't have anything but an Otterbox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case protection for my I Phone 11 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been protecting my I phone for more than 10 years with Otter Box. I wouldn't have an I Phone with this protection. It's durable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed. My old one broke after three years of very heavy use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I’ve always bought otter boxers but I’ll probably

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been buying otter box for 11 years and always great. But this new otter box has zero screen protection. I actually use the otter box as I run with phone daily. My last otter box protected my phone 7 for three years. However I cracked my phone 11 screen at 2 weeks with this one. It’s a joke, save yourself the trouble and go with a different brand.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi BBEIMS,

      We are deeply saddened to hear your iPhone 11 suffered from such damage under the watch of this Defender Pro Series case.

      We decided to fore-go the built-in screen protector because including one would hinder functions of your curved display. While we understand why your recent experience may lead you to believe otherwise, we assure you we put forth every effort - from design and materials to manufacturing and post-production testing - to avoid such disheartening outcomes. However, there are simply some variables that are out of our control and we can't guarantee all exposure to risk is eliminated with the use of our cases.

      Although we cannot extend our warranty to your Apple Device, we would love to send you a brand-new case if it was also damaged in the process. Please feel free to give us a call at 1-855-688-7269 and we'll set that up with grace and haste.

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Best Protection on the market!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the Defender on every phone I have owned without a single issue. Can’t say that about their competitors. Like the non slick cover. Left my phone on my Suburban rear bumper drove 21 miles and it was still there. Customer service has been great they have replace the belt clip without any problems. One of the best iPhone case, available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I pad purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New i pad 8 with case and backpack and screen protection geek squad was able to fix several problems

    I would recommend this to a friend
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