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Customer Ratings & Reviews

Your price for this item is $32.99
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The comparable value price is $59.99

Customer reviews

Rating 4.7 out of 5 stars with 899 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers appreciate the Defender Pro Series Case's excellent protection and snug fit for their iPhones. Many also highlight the ease of use, durable quality, and good grip. While some find the case bulky or heavy, and note the lack of a screen protector, the positive feedback on protection and usability is prominent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-899 of 899 reviews
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ottterbox -Devender is very heavy duty but a little bulky.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is not a very close or tight fit for the phone. The iPhone 11 Pro fits in the case, but it's a lot looser than other OtterBox cases I've had in the past. I would not recommend this case at all.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      You're not wrong to expect a secure fit from the Defender Pro Series Case, and we're sorry things seem to be a bit loose with your current unit. Let's take it from the top with a brand-new warranty replacement that is sure to snug things up for maximum protection and performance going forward. You can use the included link to get the ball rolling, and we'll take it from there!

      https://www.otterbox.com/en-us/warranty-claim

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Too Hot

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love otterbox cases for protecting phones, but I hate how hot phones get while charging. I hate having to take my case off for every charging.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad to hear that you're liking your Defender Series Pro for the most part, and we appreciate your feedback about your phone temperature while charging. That's definitely not something we've seen, so we'll be sure to let our design team know about your experience. In the meantime, we'd suggest power cycling your phone to see if that helps with the problem. If you run into any other issues with your case, feel free to give us a call at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Don’t have item yet. Poor shipping choices.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t review item cuz USPS hadn’t delivered it yet. Been 10 days. Update when I actually receive items Should have been overnighted.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case did not fit my iPhone 10 as the associate said it would.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Beverly!

      We're sorry to hear about and frustration with your recent Defender Series Pro purchase! It's definitely odd to hear that your case isn't fitting properly, as this specific design is totally compatible with your device. Go ahead and give us a ring at 1-855-688-7269, and we'd be more than happy to see what might be going on!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    No longer has built in screen protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already broke the zagg screen protector because this newer otter box doesn’t include screen protection. Very disappointed

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Debra!

      We're sorry to hear about your frustration with your Defender Series Pro case. After extensive design testing, our engineers determined that the best way to interact with the screen of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as Defender Series cases of the past. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    OtterBox Defender Pro Series Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox Defender Pro Series Case for Apple offers top-notch protection with its rugged design and multi-layer defense. It's perfect for safeguarding against drops and impacts, though it adds some bulk to your device. Overall, it's a highly durable choice for those seeking maximum protection for their Apple device.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This didnt fit my Iphone 11 Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This didnt fit my new iPhone 11 Pro. It came to the point where I would have to of forcefully fit the phone in it and I didnt want to break my phone so I returned this case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Kanga55,

      We're so sorry things aren't quite fitting right with this Defender Series case. This is strange because this case was uniquely designed to hug your iPhone 11 Pro seamlessly. It should feel secure and safe but not overly tight. Not to worry - we would love to smooth things over with some quick troubleshooting. Give us a call at 1-855-688-7269 and we'll get you back on track to sturdy, comfortable security. If needed, we can easily set up a warranty!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Wrong size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somebody sent me the wrong size!!!! Spoke to customer service and the only thing they can do is refund my money! But I lost a good deal because they are out of stock!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection for tough life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best protection available. It's a bit bulky but it is what I need to protect my cellphone while cycling.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wonderful protection but very bulky

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case offers excellent protection. I used mine for a year. The trade off is that like most Otterbox cases, it is very bulky. I put this on an 11 and it made it near the same size as a 11 Max.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit just like it said it would, it is a great case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good product easy to put on the phone I would buy it again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Phone Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, professional looking, and sturdy case with a good grip.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lasted one year and a half.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted one year and a half of heavy usage. I bought this one because the box said more durable. I haven’t experienced that unless I was too rough with it. My phone has fallen on different surfaces-concrete, tile, wood, etc.- during this time. So, to be fair, maybe durable doesn’t include the above. But for $50, this is not what I expected. The case started pealing around the edges. The texture of the case doesn’t stay rugged like it is out of the box. Now the outer frame cracked and the phone won’t sit securely in the case. I bought a second one to see if it was my accidental drops that caused it to deteriorate or if the quality is the issue. I will give an update after some time with it. The reason for three stars is because after all the drops and dings, my iphone was virtually unmarked and looks like mint condition!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Will! We are so sorry to hear you are experiencing issues with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 4 out of 5 stars

    Otter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it should. I had one before and the cover that covers the charge fell off.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done, unfortunately made in China. Would prefer and pay up for one Made in USA.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cover is so stiff we couldn’t even get the phone to fit in the cover.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Screen Protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Add me to the growing list of badly disillusioned customers who were deceived by this product. There is no screen protector included, despite that screen protection is listed in the description, as well as showing it in the pictures. They changed the packaging as well, adding "screenless edition" to the new box. Shame on all around for not keeping the product info current, and shame on me for trusting them.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there.

      We're sorry to hear about your frustration with your recent purchase. Our engineers determined that the best way to interact with the screens on many of these newer devices was without the addition of a built-in screen protector. We'll be sure to pass your feedback along, and make sure that the correct case features are being displayed online. If you run into any other issues, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox