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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,469 reviews
  • Rated 5 out of 5 stars

    Feels great and is not so bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad. The price could come down on it a bit, but I am satisfied with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look and feel. Would buy again. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was Great I highly recommend I would purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t broken my phone yet! And I have dropped it many times..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter first time bought one is very good case well made for iPhone 11

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Screenless !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure you read the description! Cause this defender is screenless so I’m worried I paid apt for a case that’s not going to protect my screen like a defender usually does ! So now I have to go buy a screen protector ! Little upset .

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Heather!

      We're sorry to hear about your disappointment with your Defender Series Pro case! After extensive research and design testing, our engineers determined that the best way to interact with the more advanced displays on newer iPhones was without the addition of that built-in screen protector. That being said, our testing has shown that this case still provides the same level of drop protection that its predecessors did. Additionally, if you're looking for premium protection never provided by any Defender Series cases of the past, this screenless Defender Series is the only Defender that is compatible with Amplify and Alpha Glass! Give us a ring at 1-855-688-7269 for more information on those protection options!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    nice cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good. I recommend it because it really does its job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very protective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my boyfriend phone from getting damaged at work .. super tough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Is great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is hard on his’s phones so I have to get him a good cases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent. your device will be protected. great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First thing I buy when I get a new phone. Don't leave home without it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it oooooooooooooooooooooooooooooooOoooooo much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love otterbox products never disappointed with them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad for wireless charger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok as a protective case, but is difficult to connect to a wireless charger

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your frustration with your Defender Series Pro! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Protect your phone peep! This is the case you want

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way it covers the phone, has a bold construction look to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always good quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this brand of case since I got my first iPhone, an iPhone 5.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , great performance and great price ok, ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would buy it again. N the price wasn’t that bad either

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outter box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great durable case. Love Outter box. Strong hard case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. very useful with great contruction.

    I would recommend this to a friend