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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 2,469 reviews
  • Rated 3 out of 5 stars

    No screen shield with the kit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is good, confortable and durable but no screen shield

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad to hear that you're enjoying your case so far! As for the screen protector, our engineers determined that the best way to interact with this display was without the addition of that built-in display protection. That being said, this case is totally compatible with Amplify and Alpha Glass. Give us a ring at 1-855-688-7269, and we can tell you more about those protection options.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    No screen protector

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it due to no screen protector. Purchased during curbside pickup time frame

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cell phone case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable, i’m very glad I purchased this item.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but pricey

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, kind of pricey to be completely honest tho

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    1

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer the buttons on the phone to be exposed for easier access other than that is ok

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter box

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Phone does sweat inside. Dust get is the cracks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Jojo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great so far I love it, keep up the hard work to satisfy us

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product Good price Good product Good price Good product Good price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expensive but good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again OtterBox keeps making a good products for Iphones

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice case. a little thick, but hard to beat otterbox for great protection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item but needs more protection for bottom of phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    To bulky to fit in my pocket or hand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the case it was just too big, thick and awkward for my hands and pockets. I didn’t like the thickness of the case at all and I didn’t fit into my pocket well at all. I returned the otter box cover and exchanged it for a much slimmer life proof case that fit into my pocket and hands much better.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Flash!

      We're sorry to hear that you weren't a fan of that Defender Series case! If you're ever in the market for another OtterBox case, and you're looking for something that's a bit less robust, we'd suggest taking a peek at our Symmetry Series case, as it's much slimmer and more pocket-friendly. If you have any questions, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Solid product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got to protect my kid’s phone and very happy I did.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Case, very thin for a Otterbox. Love the quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    durable - would prefer it to be a little lighter weight wise

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ......

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good durable case. Protect my phone very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s huge! Used it for a week before I went with something smaller.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Secure case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have trouble opening the case but that means it is very secure!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Serves its purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case does the job serves its purpose no major issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very protective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used otter boxes for my phones for the last 6 years.

    I would recommend this to a friend