Customer Ratings & Reviews
- Model:
- 77-62880
- SKU:
- 6361890
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.
This summary was generated by AI based on customer reviews.
Great case
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Heavy duty case out there. Little expensive but worth it
I would recommend this to a friendGood case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for clumsy people. Pretty bulky but does its job
I would recommend this to a friendProtection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We always need to protect these almost thousands of dollar things
I would recommend this to a friendExcellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my sister, and she said it was perfect.
I would recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case does not fit good for ease of removal and replacement
I would recommend this to a friendGood phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The i phone 11 is a great upgrade from my previous phone
I would recommend this to a friendGood option
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with cover. Provides good protection for phone
I would recommend this to a friendValue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good item for device protection. Always use one on phone
I would recommend this to a friendExcellent Otterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for phone protection highly recommended
I would recommend this to a friendHusband hated this item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky. Made the phone hard to hold and didn’t fit in pocket. When I tried to return (purchased online) I was told that it was one day too late to return even though the purchase was only made two weeks before. When requested to be connected to manager was put on an extended hold and gave up waiting. Had to travel 45 minutes to a store and had no problem returning it. Poor customer service on line and it was ridiculous that I had to take to store.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Leah!
We're sorry to hear that you're weren't loving your Defender Series Pro case! We appreciate your feedback about the size of your case, and we'll be sure to get it passed up the ladder to our design team. We're sorry to hear that you returned your case, but we hope you choose to give OtterBox another shot in the future!
Best,
OtterBox Customer Service Team
No directions with it. Not easy to figure out.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No directions at all as how to put this case on your fragile glass phone. I tried calling the toll free # Saturday.. they aren't open for support!! I had no idea the case came apart into pieces that had to be put on one at a time. I am surprised I did not break my brand new expensive phone trying to get / force it into the case. Then I found a youtube video done by some Tom, Dick, or Harry showing how to do it in a way that was far from clear to understand. This rating reflects: 1.) their lack of any type directions in or on the box or on their website; and 2.) lack of weekend availability for direction support
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Defender Series Pro! We greatly appreciate your feedback about the installation experience, and we'll be sure to let our design team know about your troubles. If you run into any other issues with your case, give us a ring at 1-855-688-7269, Monday through Friday from 8 AM to 5 PM Mountain time.
Best,
OtterBox Customer Service Team
Protects my new iphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well made and protects my investment of my iPhone.
I would recommend this to a friendCan’t go wrong with otter boxes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t go wrong with otter boxes. Great product
I would recommend this to a friendPay Attention to what you are Buying
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an Otter case with my previous iPhone and it was great. The sales person looked for the one that fit my phone and just handed it to me. I got home and it was for use with a belt. The way it opened, it would have been impossible for me to answer in a timely manner. She gave me the one that had to slid out before you could answer it. It also had a belt clip-on which would have been impossible to use. I am going to return it for it absolutely would not work. Two stars reflect my inability to use that configuration of a case. For those who need it, it would likely be a much better rating.
No, I would not recommend this to a friendNot what they used to be.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had several Otterbox Defender cases. The quality is reduced each time. Now it doesnt include a screen protector and is $10 more than they used to be. Guess I will be trying Life Proof.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jenny.
We're sorry to hear about any disappointment with your Defender Series Pro case. After extensive design testing, our engineers determined that the best way to interact with this advanced display was without the addition of a built-in screen protector. That being said, our tests have show that this case is just as protective as past Defenders. Additionally, that case is totally compatible with Amplify and Alpha Glass.
As for the price difference you're seeing, this is the Defender Series Pro case, so it is slightly different than the standard Defender Series case, as it is made with antimicrobial properties to keep your phone protected from common bacteria.
Best,
OtterBox Customer Service Team
Quality Sucks
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box broken right after the warranty. Never again will I get another one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're terribly sorry to hear about your Defender Pro Series case frustrations. This sounds like a very unusual situation, as our Defender Pro Series cases are built to be durable.
We recommend giving us a ring at 1-855-688-7269 and we would be happy to offer you a replacement under our warranty, as we are certain this will resolve this issue.
We look forward to chatting!
Cheers,
OtterBox Customer Service Support
Unhappy Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is difficult to remove if you need to take a photo. It’s also too big, wish I would have studied the reviews before buying. The pricing was too high as well.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the size of your case, and we'll be sure to let our engineers know about your experience. Keep in mind, that Defender Series is our most rugged case option, so it'll be a bit more robust than some of our other case offerings. If you're looking for something a bit sleeker, we'd suggest checking out our Symmetry Series case. If you have any questions, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Missing screen protection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to have the screen protector since my phone got scratches. Expensive from my point of view. You can find a cheaper one with screen protection
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Antonio!
We're sorry to hear about your disappointment with your Defender Series Pro case! After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Not worth it as key feature stand up does not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is supposed to stand up with a back stand to sit the phone vertical. It doesn’t work. The buttons are tight in the case to use on off and volume. The push by the sales person to upgrade with glass cover was not useful ever though he said if it broke it would be replaced free. He made it soul debut that the case needed it, when it didn’t. A good upsell for best uy but not the customer.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there!
We're so sorry to hear your case didn't live up to its expectations. The holster accessory that's included with the Defender Series does double as a kickstand, but it's only meant to be used horizontally with your device for cinematic viewing.
Sometimes those buttons can be a bit stiff straight out of the box, but they should loosen up in a short amount of time. If any issues like this occur or persist, you can always reach out to our customer service team at 1-855-688-7269 about our limited lifetime warranty or if you have any other questions!
Best,
OtterBox Customer Service Team
It's ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like that there is no more screen protectors
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Nadine!
We're sorry for any disappointment this change may have caused. We removed the built-in screen protector to give our customers a better experience with the touchscreen featured on the newest devices. We'll be sure to pass your feedback along!
If you would like added display protection, the Defender Pro Series Case is compatible with Alpha Glass and Amplify screen guards!
If you have any other questions regarding your case or the screen guards we have mentioned, simply give us a call at 1-855-688-7269 and we'd love to help in any way we can!
Best,
OtterBox Customer Service Team