Customer Ratings & Reviews
- Model:
- 77-62880
- SKU:
- 6361890
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.
This summary was generated by AI based on customer reviews.
thank you
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great cases protects the cell phone great and will continue to use
I would recommend this to a friendMuch to thick and heavy!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone itself is heavy enough without adding this thing. Wish I could give it zero stars!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not a fan of that Defender Series case. That is the most robust case option in our product lineup. If you're interested in something a bit sleeker, we'd suggest checking out our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-11-glitter/6361902.p?skuId=6361902
Give us a ring at 1-855-688-7269 if you have any questions about that protection option.
Best,
OtterBox Customer Service Team
Right package, wrong item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible. I received the item with packaging stating it was for an Xr but the case inside the package was not.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Nicci!
We're sorry to hear about your disappointment with your Defender Series Pro! Keep in mind, this case is designed to fit both the iPhone XR and the iPhone 11, so things like the camera opening will be designed to also fit that larger camera bump. Keep in mind, this will not have a negative impact on the protective quality of your case. If you do run into any issues with your OtterBox, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Otter box review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 wart to love it but it wort fit my phone hope to find something else that will fit
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We want you to love the Defender Pro Series Case too, and we're sorry that things aren't quite working out how either of us expected. An issue with overall fit is a rare thing, indeed, so feel free to give our friendly Otters a quick call at 1-855-688-7269 and we'll be glad to help get to the bottom of things and help figure out the best path going forward!
Best,
OtterBox Customer Service Team
EM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s missing the front cover need to return it, maybe when I return it we shall see
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Actually, our Defender Series for your specific iPhone does not include a screen protector. Although a longstanding feature of this case model, the ever-increasing size of displays beginning back in 2017 with the iPhone X has dictated the need for an updated approach to balancing protection and performance. That being the case (no pun intended), we've opted to allow for direct interaction with the touchscreen while leaving open the option for use of a screen protector, such as the Amplify Glass.
https://www.bestbuy.com/site/otterbox-amplify-glass-blue-light-guard-with-antimicrobial-technology-for-apple-iphone-xr-11-clear/6433231.p?skuId=6433231
Best,
OtterBox Customer Service Team
Not what I thought it would be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I wanted. Will be Bringing it back for a refund
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mamanuchie,
We're bummed to hear this Defender Pro Series case wasn't what you were expecting. We really hope this experience doesn't turn you away for good. If you're willing to give this another shot, we make a variety of different cases which we think will fit your needs better. Please feel free to check them out on our OtterBox website!
Best,
obcst
Does not fit iphone 11
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for the iphone 11, but it does not fit.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Janie,
We're so sorry some wires got crossed during the purchase of this Defender Pro Series Case. This is strange because this case was designed to fit the iPhone 11/XR seamlessly. We're wondering if you have a different model phone. We'd like to learn more about your situation, so we can figure out the best way to help. Please feel free to contact us through our website under "How Can We Help You?" and select "General Questions."
Best,
obcst
Love otter box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product even had a clip for phone which are hard to find
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Cathy,
We're thrilled to hear you're loving this Defender Series Pro case! We're curious as to why it earned the lowest rating possible. We're always looking to improve the Otter experience, and we would love to hear about what went wrong, so we can pass it along to our product design team. Please feel free to give us a call at 1-855-688-7269 and we'd love to chat!
Cheers,
OtterBox Customer Service Team
Highly recommend for Protecting an iPhone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend this case for an iPhone. This is the second one I have had over the years and found that it protects the phone extremely well.
I would recommend this to a friendWorth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After using it for a month and dropping my new phone afew times that normally would of broke the screen I would say it was worth it.
I would recommend this to a friendProtection coverage for your Iphone!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had Iphone’s for the past 10-15 years. I can remember getting my very first Iphone. At the store Cingular. It isn’t called that anymore. I believed I asked the store associate, what was the best case for a iphone. The store associate walked over to the otter boxes. There were all kinds of different colors and patterns. I looked at the price of the otter boxes. I about fell out on the floor, just seeing the prices. I ended up getting one. Just a plain black one. I did get other otter boxes. Purple, and pink. Didn’t care for the pink, or any other lighter colors. It discolored, if you didn’t wipe it down and clean it every few days etc..I just ended up sticking with just the black otter box. I was and kinda still am disappointed. I just went to Best Buy and bought the iphone 11 64gb. The second to the last new one. I paid outright for the Iphone. I would have thought at least the otter box, could have come with it. Off topic for a min, I would have seriously thought though, the wireless ear pods, would have come with the Iphone, in the box. NOPE! But I will say that I have dropped my Iphone so many times, in different places. All because of the otter box, my phone has always been protected. Not one crack, not one scratch!
I would recommend this to a friendGreat iPhone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is sturdy and protects the edges of the phone. It is a little bulky but that’s ok because it’s protecting the phone from drops. It doesn’t have a built in screen protector but the phone still has great protection to protect the screen from drops.
I would recommend this to a friendIt was exactly as advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked exactly as advertised. Our granddaughter took care of getting the phone in there. That was an age thing for us, not a product issue.
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit and feel are great. Second one. First on lasted years of solid protection.
I would recommend this to a friendWorth the money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Otter for the rugged product. Very strong! Holds up.
I would recommend this to a friendExcellent quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has got to be the best phone case I have ever bought is very sturdy it does it’s job and I needed it to clip onto my belt which is excellent so I don’t have to put it in my pocket anymore
I would recommend this to a friendExcellent price, caught it on sale
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As expected, fits perfect. Very durable, got a great deal on it on sale.
I would recommend this to a friendLooking for something different
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is big and bulky. The positive side, if one did drop phone, it is well protected. Difficult to get out of belt holster.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the size of your case, and we'll be sure to let our engineers know about your experience. Keep in mind, that Defender Series is our most rugged case option, so it'll be a bit more robust than some of our other case offerings. If you're looking for something a bit sleeker, we'd suggest checking out our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-11-xr-clear/6361908.p?skuId=6361908
Best,
OtterBox Customer Service Team
Perfect fit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an otter box! Always a perfect fit and quality.
I would recommend this to a friendBest case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always buy all kinds of different cases and always end up with an otterbox one on my phone, I think that says it all . This time I went with the defender model, because I like the black matte finish from the back compare to the symmetry one .
I would recommend this to a friend