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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 2,469 reviews
  • Rated 5 out of 5 stars

    Awesome phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase this brand. I had to buy on for my sons new phone and always had good luck with them. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repeat customer. OtterBox is the best protection.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the Defender for 5 years on my iPhone 5S. I traded it in in ‘mint’ condition. Well worth the few extra bucks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my purple I phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got purple trimmed Otterbox for my IPhone. Feels very secure when held in hand--perfect for an upcoming African safari.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    recommended

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good, its a product I use regularly. Its good, wish the price was a little bit lower, but its worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply the Best II

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 15 year old son. Have tried other cases but nothing beats an OtterBox

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only was the product that I bought wonderful but also was the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tough as nails and not gaudie ......................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sturdy phone case comes with three separate pieces

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OldTimer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Great advice. Patience. Excellent recommendations. Pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase and service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a cover for my iPhone and the service was superb I couldn’t ask for a betterI’ll come

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nut case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case when you need to throw your phone at somebody’s head…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great produt

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and protects the products. Have purchased this type of product in the past. Recommend it to cell phone owner.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    NO SCREEN PROTECTOR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason, Only available without a screen protector for my model phone only. All the others had screen protectors. Did not catch this until installing on phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Kim!

      We're sorry to hear about any disappointment with your Defender Series Pro! After extensive design testing, our engineers determined that many of these newer devices will function best without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as Defender Series cases of the past. If you run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Very Nice but To Big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case but is just to big and bulky. Makes the phone to big to fit in pocket and everyday use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love otter box products! They are very durable and reliable!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heavy duty

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy duty material that protects the phone very well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Different that others

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only used OtterBox Defender cases for years. This one does not have a screen protector. Maybe it's not needed but just seems to be the one thing OtterBox left out...

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with the changes made to that Defender Series case. After exhaustive design testing, our engineers determined that the best way to interact with the display of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as its predecessors did. Additionally, this case is totally compatible with Amplify and Alpha Glass! If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Good sturdy phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works great for someone who is outdoors all day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great priduct

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EVERYONE I know says this is the inly way to go when buying a phone case and they are correct!!! Excellent product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great otter box case. I use this for work because I'm always dropping my phone

    I would recommend this to a friend